Monitoring the Status of Waiting Calls

1.9.2Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor)

– Monitoring the Status of Waiting Calls

– Monitoring and Changing the Log-in/Log-out Status of Extensions

The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show as follows:

Initial Display		ICD Group	Monitoring the
Initial Display	739	ICD Group	Call Status
	739	extension	Call Status
		no.
<Display>				<Display>
Date/Time &			Queuing Monitor
extension no.
<DSS>		"EXIT"		<DSS>
Busy Status Monitor		"EXIT"	Busy Status Monitor
			"EXIT"	"LOG"
				<Display>
			Call Log History
				<DSS>
ICD Group: Incoming Call Distribution Group			Busy Status Monitor

Monitoring the Call Status and Log-in/Log-out Status

"SPRVS"	<Display>
	<Display>
	Queuing Monitor
	<DSS>
"EXIT"	Log-in/Log-out Monitor

Monitoring the Status of Waiting Calls

The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically.

The following information is displayed.

<Queuing Monitor>

•The current date/time

•The ICD Group extension number/name

•The number of waiting calls

•The longest waiting time

<Call Log History>

•The date/time when cleared at last time

•The total number of received calls

•The number of overflowed calls

•The number of unanswered calls

•The average waiting time of queuing calls

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User Manual

KX-NCP500 specifications

The Panasonic KX-NCP500 and KX-NCP1000 are advanced communication systems tailored for businesses seeking reliable and feature-rich solutions. Both models belong to the KX-NCP series, which is renowned for its versatility, scalability, and integration capabilities.

The KX-NCP500 is designed for small to medium-sized enterprises, while the KX-NCP1000 caters to larger organizations requiring more extensive communication solutions. Both systems benefit from a modular architecture that allows businesses to customize their telephony setup based on individual needs.

One of the key features of these systems is their hybrid technology, which supports both traditional analog and digital telephony alongside Voice over Internet Protocol (VoIP). This dual capability enables organizations to optimize their communication infrastructure, reducing costs and enhancing flexibility. The systems can seamlessly integrate with existing telephone lines while allowing companies to transition to IP-based solutions over time.

Another standout characteristic is the advanced call handling capabilities. Both models support features such as call forwarding, call queuing, and conference calling, ensuring that businesses can maintain efficient communication. The ability to manage multiple line appearances and extensions makes it easy for users to navigate incoming calls effectively, which is vital for customer service and internal coordination.

The KX-NCP500 and KX-NCP1000 also come with robust management tools, including a web-based interface for easy configuration and monitoring. This user-friendly interface allows IT administrators to manage users, configure settings, and analyze call data effortlessly. Additionally, the systems offer enhanced security features, including SIP trunking, encryption, and secure communications, which are crucial for protecting sensitive business information.

For businesses looking to expand their communication capabilities, both models support a wide range of peripheral devices. This includes not only standard desk phones but also wireless handsets, video phones, and specialized devices designed for specific industries, such as hospitality and healthcare.

Furthermore, the systems provide options for unified communications, enabling organizations to integrate email, instant messaging, and video conferencing into their everyday workflows. This holistic approach fosters collaboration and enhances productivity among teams.

In summary, the Panasonic KX-NCP500 and KX-NCP1000 stand out for their hybrid telephony capabilities, comprehensive call handling features, and user-friendly management tools. Their scalability and integration possibilities make them ideal choices for businesses of varying sizes, helping them to achieve efficient and cost-effective communication solutions.

Panasonic KX-NCP500 Monitoring the Status of Waiting Calls, Queuing Monitor, Call Log History

Models: KX-NCP500

Initial Display

Call Status

Monitoring the Status of Waiting Calls

<Queuing Monitor>

<Call Log History>

KX-NCP500 specifications