1.9.1Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)

1.9Utilising the Call Centre

1.9.1Leaving an Incoming Call Distribution Group (Log-in/ Log-out, Wrap-up)

You can control your status in an incoming call distribution

 

 

group. When in the Log-out mode, incoming calls to the

 

 

group will not ring at your extension. When you return, calls

 

 

will again ring at your extension. (Default: Log-in) Even if

 

Log-out

your extension is logged-in, you can have a specified time

 

 

 

period (wrap-up time) when you will not receive calls after

 

Log-in

completing a previous call. This time can be used for you

Talk.

 

to write a report and so on.

 

 

You can also manually select "Not Ready" mode to

Ready

 

temporarily leave a distribution group.

 

 

 

Wrap-up

Not Ready

 

 

To set Log-in/Log-out

PT/SLT/PS/SIP Extn.

 

ICD Group: Incoming Call Distribution Group

 

 

 

 

 

 

7

3

6

0

Log-out

 

OR

 

 

 

 

 

1

Log-in

Off-hook.

Enter

736.

 

Enter 0 or 1.

ICD Group

Specified

 

 

 

extension no.

 

 

 

OR

C.Tone

 

All

 

Enter ICD Group extension

On-hook.

 

number or .

 

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