Feature Highlights

Call Centre

This PBX offers a built-in Call Centre feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

ICD Group

CA Call Accounting Server and Web Client

This application can calculate call cost estimates and track call activity for calls that are made through the PBX. Installing the CA Call Accounting web server software allows you to access CA Call Accounting from any PC by using a web client. You can sort and view, print, or export call information with the web client.

Customers

Queuing

PC

(Web Server)

PC

(Client)

PC

(Client)

1.9 Utilising the Call Centre (Page 143)

Consult your dealer

In This Manual,

•The following abbreviations are used: APT → Analogue Proprietary Telephone

Display PT → Proprietary Telephone with a Display DPT → Digital Proprietary Telephone

IP-PT → IP Proprietary Telephone PS → Portable Station

PT → Proprietary Telephone

SIP Extension → Session Initiation Protocol Extension SLT → Single Line Telephone

•The suffix of each model number (e.g., KX-NCP500NE) is omitted.

•The illustrations of the PBX are based on the KX-NCP500.

•The following icons are used frequently.

!! Hints

Conditions

Notice

•This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be available for SIP Extensions, depending on your telephone type.

•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.

•Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following:

–interoperability and compatibility with all devices and systems connected to this product

–proper operation and compatibility with services provided by telecommunications companies over connected networks

4

User Manual

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Panasonic KX-NCP500 manual This Manual, Call Centre, CA Call Accounting Server and Web Client
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KX-NCP500 specifications

The Panasonic KX-NCP500 and KX-NCP1000 are advanced communication systems tailored for businesses seeking reliable and feature-rich solutions. Both models belong to the KX-NCP series, which is renowned for its versatility, scalability, and integration capabilities.

The KX-NCP500 is designed for small to medium-sized enterprises, while the KX-NCP1000 caters to larger organizations requiring more extensive communication solutions. Both systems benefit from a modular architecture that allows businesses to customize their telephony setup based on individual needs.

One of the key features of these systems is their hybrid technology, which supports both traditional analog and digital telephony alongside Voice over Internet Protocol (VoIP). This dual capability enables organizations to optimize their communication infrastructure, reducing costs and enhancing flexibility. The systems can seamlessly integrate with existing telephone lines while allowing companies to transition to IP-based solutions over time.

Another standout characteristic is the advanced call handling capabilities. Both models support features such as call forwarding, call queuing, and conference calling, ensuring that businesses can maintain efficient communication. The ability to manage multiple line appearances and extensions makes it easy for users to navigate incoming calls effectively, which is vital for customer service and internal coordination.

The KX-NCP500 and KX-NCP1000 also come with robust management tools, including a web-based interface for easy configuration and monitoring. This user-friendly interface allows IT administrators to manage users, configure settings, and analyze call data effortlessly. Additionally, the systems offer enhanced security features, including SIP trunking, encryption, and secure communications, which are crucial for protecting sensitive business information.

For businesses looking to expand their communication capabilities, both models support a wide range of peripheral devices. This includes not only standard desk phones but also wireless handsets, video phones, and specialized devices designed for specific industries, such as hospitality and healthcare.

Furthermore, the systems provide options for unified communications, enabling organizations to integrate email, instant messaging, and video conferencing into their everyday workflows. This holistic approach fosters collaboration and enhances productivity among teams.

In summary, the Panasonic KX-NCP500 and KX-NCP1000 stand out for their hybrid telephony capabilities, comprehensive call handling features, and user-friendly management tools. Their scalability and integration possibilities make them ideal choices for businesses of varying sizes, helping them to achieve efficient and cost-effective communication solutions.
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