Feature Highlights

Call Centre

This PBX offers a built-in Call Centre feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

ICD Group

CA Call Accounting Server and Web Client

This application can calculate call cost estimates and track call activity for calls that are made through the PBX. Installing the CA Call Accounting web server software allows you to access CA Call Accounting from any PC by using a web client. You can sort and view, print, or export call information with the web client.

Customers

Queuing

PC

(Web Server)

PC

(Client)

PC

(Client)

1.9 Utilising the Call Centre (Page 143)

Consult your dealer

In This Manual,

•The following abbreviations are used: APT → Analogue Proprietary Telephone

Display PT → Proprietary Telephone with a Display DPT → Digital Proprietary Telephone

IP-PT → IP Proprietary Telephone PS → Portable Station

PT → Proprietary Telephone

SIP Extension → Session Initiation Protocol Extension SLT → Single Line Telephone

•The suffix of each model number (e.g., KX-NCP500NE) is omitted.

•The illustrations of the PBX are based on the KX-NCP500.

•The following icons are used frequently.

!! Hints

Conditions

Notice

•This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be available for SIP Extensions, depending on your telephone type.

•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.

•Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following:

–interoperability and compatibility with all devices and systems connected to this product

–proper operation and compatibility with services provided by telecommunications companies over connected networks

4User Manual