Pure IP-PBX
Model No. KX-NCP500
IP Communication
Cellular Phone Features
Wireless System
IP Softphone
Built-in Simplified Voice Message
Easy Operation
ACD Report Server KX-NCV200
Communication Assistant CA
Call Centre
This Manual
CA Call Accounting Server and Web Client
Feature Highlights
Safety Notices
Trademarks
Important Safety Instructions
For All Telephone Equipment
For the PBX
What is User Information?
Requirements
Read and understand all instructions
For users in New Zealand only
For users in the European Union only
For business users in the European Union
Page
Table of Contents
Exchanging the Settings between Extensions 169
Using User-supplied Equipment 150
Administrative Features 161
Using a Display Proprietary Telephone 172
232
221
224
236
Table of Contents
Section Operation
Before Operating the Telephones
Feature Numbers
Before Operating the Telephones
What Kind of Telephone Can Be Used?
Display
Using a Navigator Key/Jog Dial/Volume Key
Tone
Examples
Desired no Extension no Phone no
Restrictions
Icon Descriptions
Account code
When You Use a Panasonic Proprietary Telephone
Buttons on the PT Flexible Buttons
Auto DIAL/STORE
Soft Buttons
Auto ANS Auto Answer/ Mute
FLASH/RECALL
Conf Conference
Voice CALL/MUTE
Call Forwarding FWD/Do Not Disturb DND
Programmable Feature PF
Navigator Key/Jog Dial/Volume Key
Customised Buttons
Feature
Button
CTI
How to Follow the Steps
Calling Another Extension
This diagram shows you a connection example
Connection Example
Calling Another Extension
Making Calls
Basic Calling
To call an extension Intercom Call
Outside Phone no
Calling an Outside Party
To call an operator Operator Call
Group no
To call
Making a Call to a Private Network TIE Line Access
To select the specified outside line
Call Charge Reference
To call with one touch
Using an Account Code Account Code Entry
Customising Your Phone
Customising the Buttons Create or edit an Account button
Easy Dialling
With a One-touch Button One-touch Dialling
To store a phone number
Using Numbers Stored in the PBX System Speed Dialling
To dial
To set/cancel
To a Preset Number by Going Off-hook Hot Line
Desired Phone no
Using a Preprogrammed Number Quick Dialling
Quick dialling no
Redialling the Last Number You Dialled Last Number Redial
Redial
Automatic Redial
To set for both extension and outside line
When the Dialled Line is Busy or There is No Answer
Reserving a Busy Line Automatic Callback Busy
To answer the callback ringing from an idle extension
To cancel callback ringing Automatic Callback Busy Cancel
To answer the callback ringing from an idle outside line
Sending a Call Waiting Notification Call Waiting
To cancel Ccbs Cancel
To answer while hearing a callback ringing
For an extension leaving a message waiting indication
For an extension leaving a message waiting indication
For an extension receiving a message waiting indication
For an extension receiving a message waiting indication
To call back
Joining an Existing Call Executive Busy Override
To clear message waiting indications left on your extension
For the originating extension
To join an intercom call
To join an outside call
Party joining the call
To talk to each party alternately
During a conversation
Monitoring Another Extension Call Monitor
To an Extension Refusing the Call DND Override
To monitor
Service code
Accessing the Isdn Service Isdn Service Access
To access
Outside line
Alternating the Calling Method Alternate Calling-Ring/ Voice
To change the method
To call with a verification code Verification Code Entry
Calling without Restrictions
To call Walking COS
Extension PIN
Calling through Disa
No Security Mode/Trunk Security Mode
All Security Mode
To call an extension
Trunk Security Mode/All Security Mode
No Security Mode
To call an outside party
To retry
Time limit
Through Disa
From another extension
Your
Receiving Calls
Answering Calls
Answering Hands-free Hands-free Answerback
Red on Set
Answering a Call Ringing at Another Telephone Call Pickup
Answering a Call from Another Telephone Call Pickup
Through an external speaker
Speaker no
To transfer a call
Using the ANSWER/RELEASE Button
To answer
To talk to a waiting caller
To end a conversation
To request Mcid
Transferring to an Extension in the PBX
During a Conversation
Transferring a Call Call Transfer
To transfer
SLT
To transfer with one touch One-touch Transfer
Transferring to an Outside Party Using the PBX Service
Press ISDN-Hold Dial phone number
Customising the Buttons Create or edit an ISDN-Hold button
Holding
Holding a Call
To hold Call Hold
At the holding extension Call Hold Retrieve
To retrieve a call Call Hold Retrieve
Held line no
To set
Hold Mode Change PT only
Holding in a System Parking Zone Call Park
Flashing green slowly Your held call
Parking zone no. Specified
To retrieve Call Park Retrieve
Parking zone no
After you park a call, you can perform other operations
Talking to Two Parties Alternately Call Splitting
To leave the conversation and then let the two parties talk
SLT
Answering Call Waiting in the PBX
Answering Call Waiting
To hold the current call and then talk to the new party
Press CO, ICD Group, PDN SDN, or Intercom
To hold the second call and then talk to the original party
Press Hold
Default
Answering Call Waiting from the Telephone Company
To return to the original party, repeat the operation
To establish a conference call
Multiple Party Conversation
Adding Other Parties during a Conversation Conference
Desired
Press Recall Dial desired
To add four or more parties to a conference
To add another party on hold to a conference
Customising the Buttons Create or edit a Conference button
To return while others are talking
Leaving a Conference Unattended Conference
To leave a conference
To complete a conversation
Leaving a Conference Leaving Three-party Conference
To leave a conference involving two outside parties
Your extension on the outside call
Letting a Third Party Join Your Call Privacy Release
Other extension that S-CObutton
Tone Enter Talk with multiple parties
PT/SLT/PS
Mute
Flashing red Mute
During a conversation using the handset
If parts of the conversation cannot be heard
To talk using the headset
Using the Headset Headset Operation
To use the handset during a conversation using the headset
Operating Distance
Noise
Using a PDN/SDN Button
Light Pattern Off PDN Button Status SDN Button Status
SDN Direct Dial
Enhanced DSS Key Mode
Standard SDN Key Mode
Light Pattern Flashing red rapidly PDN Button Status
To retrieve a call at the holding extension
Call Hold and Call Hold Retrieve
Call Hold Retrieve
To retrieve a call from another extension-only Regular Hold
Call Transfer Using SDN Button
To transfer a call to a PDN extension
Forwarding Calls
Before Leaving Your Desk
Forwarding Your Calls Call Forwarding FWD
To set Follow Me from another extension
Time
To set the timer for No Answer and Busy/No Answer
ICD Group Extension no
When in FWD/DND Setting Mode
When in FWD/DND Cycle Switch Mode
Flashing red slowly DND mode
To switch FWD/DND status for intercom calls
FWD/DND Settings Using Fixed FWD/DND Button
To switch FWD/DND status for outside calls
Virtual PS
To set and clear FWD/DND for outside/intercom calls
FWD/DND button To set ringing
Unconditional Call Forwarding Unconditional CFU
To cancel
When you do not answer Call Forwarding No Reply Cfnr
Line no
Dial Tone
Using Voice Messaging Built-in Simplified Voice Message SVM
Operation Reference When Accessing Your Message Box
Operation No
To record
Recording a Normal Greeting Message
To play back
Recording a Greeting Message for Each Time Mode
To clear
Enter
Redirecting Your Calls to Your Message Box
Off-hook Enter Enter 0 to 2 as you desire
Leaving Voice Messages
To listen to voice messages
Listening to Voice Messages Left by Callers
To clear the voice message that you are listening to
Operation No Operations
To clear voice messages from the SVM Log
To listen to voice messages while your display is locked
Your Extension PIN
Accessing Your Message Box from an Outside Telephone
Off-hook Dial desired phone Number of a destination
Desired extension no
Message no Message Example
117
To unlock
To lock
To make an outside call while your extension is locked
119
Group Paging
Making/Answering an Announcement
Paging
Paging and then Transferring a Call
121
Answering/Denying a Paging Announcement
To allow/deny a paging announcement Paging Deny
Caller
To make/answer a broadcasting call
For a caller
Called Party
To end a conversation with a specific party
To end a conversation with a specific party
For a called extension
To stop or answer the ringback
Setting the Telephone According to Your Needs
Setting the Alarm Timed Reminder
Hour/minute
To confirm
Red on FWD mode Flashing red slowly DND mode
Refusing Incoming Calls Do Not Disturb DND
Do Not Disturb DND
129
To switch the FWD/DND status for outside calls
Switching FWD/DND Status Using Fixed FWD/DND Button
To switch the FWD/DND status for intercom calls
131
Call Waiting Tone
To set/cancel for intercom calls Manual Call Waiting
To set/cancel for outside calls Automatic Call Waiting
Whisper Ohca
Clip
To show/prevent
135
733
Turning on the Background Music BGM
To select and set/cancel
BGM no
730
Green on Lunch mode Flashing green Break mode
Checking the Time Service Status
Flashing red Holiday mode
DPT
Some wired telephones are prohibited from using this feature
Clearing Features Set at Your Extension Extension Feature
Features
Utilising the Call Centre
To set Log-in/Log-out
To enter/leave Not Ready mode
PT/PS
Flashing red Wrap-up mode
Call Log History
Monitoring the Status of Waiting Calls
Queuing Monitor
Initial Display
Display PT
To clear Call Log History
To change the Log-in /Log-out mode
Forwarding a Waiting Call Manual Queue Redirection
To forward the waiting call
If a Doorphone/Door Opener is Connected
Using User-supplied Equipment
Doorphone Call
From a specified extension
Opening a Door Door Open
From any extension while talking to the doorphone
If an External Relay is Connected
To switch on the relay
Relay no
If an External Sensor is Connected
To answer a sensor call
Accessing External Services External Feature Access EFA
If a Host PBX is Connected
Call Forwarding to Voice Mail Voice Mail Integration
If a Voice Processing System is Connected
To forward your calls to your mailbox
To transfer a call to a mailbox
To listen to messages
Screening Calls Live Call Screening LCS
No operation
Operation Flowchart
Alarm Tone
Flashing green slowly Monitoring
To record into your mailbox Two-way Record
Recording a Conversation
To record into another mailbox Two-way Transfer
160
Check-in
Administrative Features
To check
Check-out
To check out a room with/without printing an invoice
Other charges Enter other charges
001
12 H * hour/minute
24 H* hour/minute
Cleaned-up
To change the cleaning status of a room
Customising the Buttons Create or edit a Cleaned-up button
761 0300
To exchange your settings with another extension
Exchanging the Settings between Extensions
Walking Extension
Enhanced Walking Extension
Main Office
Example b When two users share one telephone
To set an extension to Service-out status
Calling with the Incoming Call Log
Using a Display Proprietary Telephone
Using the Call Log
To confirm the log information with the Call Log button
To clear the log information
To store the caller’s information in personal speed dialling
Calling with the Outgoing Call Log
To call with the Redial button
Calling with the Directory
Using the Directories
To select and call
Storing Names and Numbers
To store a Personal Speed Dialling Directory item
Standard mode
Entering Characters
Standard mode for RU model
Option mode
Option mode for CE model
Option mode for GR model
Option mode for RU model
To access Feature Access menu and select the feature
Accessing System Features System Feature Access
Refer to
To switch display
Using an IP Proprietary Telephone
Self Labelling KX-NT366 and KX-NT400 only
Using a KX-HGT100 SIP Extension
Operation List
186
Message Waiting DND Override*2
Speed Dialling
To show
To prevent your number from being shown
Cellular Phone Features
Cellular Phone Features
Talking to Two Parties Alternately Call Splitting
To establish a three-party conversation
Party is placed on hold Wait for an answer Talk.On-hook
Manager Operation
Extension Control
Control Features
Changing the Settings of Other Extensions
To lock/unlock other extensions Remote Extension Dial Lock
To select the time service switching mode Automatic/Manual
Time Service Mode Control
To change the time mode Day/Night/Lunch/Break
Red on Manual
196
Restriction Level Control Dial Tone Transfer
During a conversation with an extension
Turning on the External Background Music BGM
To start/stop the background music
Recording Outgoing Messages OGM
To record from an external BGM MOH port
To clear the message
To re-enable an outside line
Outside line no
Releasing Network Direct Station Selection Ndss Monitor
Customising Your Phone & System
Customising Your Phone Personal Programming
Customising Your Phone Personal Programming
Stored Extension PIN
Setting Features
Settings on the Programming Mode
Little Dark
Selection & Parameter
Is heard without ringing
Speaker. Hands-free mode
Call Forwarding FWD/Do Not Disturb DND
FWD N/A Timer
Personal Absent Message Creating your personal message
Call Pickup Deny
Extension PIN Personal Identification Number
Paging Deny*1
Key Pad Tone Set*1
Extension Dial Lock
One-touch Dialling Assignment Mode Selection
To store the names and numbers in personal speed dialling
ORname
Clearing Features
To edit the names and numbers of personal speed dialling
Or Pause Or Store
Customising the Buttons
Programming Input
+ 0/1/2/3*5 + # + Tenant no
+ Extension no. + # + delayed ringing time 0-7 *9
1234
To exit at any time, lift the handset
To clear the button
Tone type no
Manager Programming
Programming Information
Changing Call Charges and Extension Control
Manager Programming
+ Extension no. + 1 to lock
Setting the verification code PIN
List
System Password
Customising Your System System Programming
Programming is shown below. Programme number
Back to Previous Menu
Secret
To exit the programming mode at any time, lift the handset
Procedure
Entering the programming mode
Exiting the mode
12-hour Format
System Programming
Date & Time
24-hour Format
System Speed Dialling Number
To confirm your entry after storing data
System Speed Dialling Name
Extension Number
Extension Name
Section Appendix
Troubleshooting
Troubleshooting
Troubleshooting
An account code is required
Line access number was not stored
Toll restriction is activated
Time limit has run out
Other party has set Data Line Security
Other party has not set the Call Waiting feature
Set the date and time by system programming
235
Feature While dial tone is heard
Feature Number Table
Feature Number Table
Default New
Default Additional digits/buttons New
Default Additional digits/buttons New Group no digits
710 711 712 713 714 715 716
Isdn
Feature While dial tone is heard Default New
731 732 733 751
730 790 736 735 739
710 711 712 761 727 782
783 780 785 784 799
Default Feature While dialling or talking
Feature While busy, DND or call tone is heard
Fixed Number
When going off-hook
What is This Tone?
What is This Tone?
While on-hook
When you make calls
Busy Tone
When setting the features or programming
When talking to an outside party
While off-hook
Establishing or leaving a conference
Revision History
New Contents
Changed Contents
KX-NCP500/KX-NCP1000 Pbmpr Software File Version
252
Index
Index
Contrast Selection, Display 206 CTI Button
147
26, 28, 60
258
Page
For Future Reference
Recording a Normal Greeting Message