Model No. KX-NCP500
Pure IP-PBX
Wireless System
Cellular Phone Features
IP Communication
IP Softphone
ACD Report Server KX-NCV200
Easy Operation
Built-in Simplified Voice Message
Communication Assistant CA
CA Call Accounting Server and Web Client
This Manual
Call Centre
Feature Highlights
Trademarks
Safety Notices
Important Safety Instructions
For the PBX
For All Telephone Equipment
Requirements
What is User Information?
Read and understand all instructions
For business users in the European Union
For users in the European Union only
For users in New Zealand only
Page
Table of Contents
Administrative Features 161
Using User-supplied Equipment 150
Exchanging the Settings between Extensions 169
Using a Display Proprietary Telephone 172
224
221
232
236
Table of Contents
Section Operation
Before Operating the Telephones
Feature Numbers
Before Operating the Telephones
What Kind of Telephone Can Be Used?
Tone
Using a Navigator Key/Jog Dial/Volume Key
Display
Examples
Icon Descriptions
Restrictions
Desired no Extension no Phone no
Account code
Buttons on the PT Flexible Buttons
When You Use a Panasonic Proprietary Telephone
Auto DIAL/STORE
Auto ANS Auto Answer/ Mute
Soft Buttons
Conf Conference
FLASH/RECALL
Call Forwarding FWD/Do Not Disturb DND
Voice CALL/MUTE
Navigator Key/Jog Dial/Volume Key
Programmable Feature PF
Button
Feature
Customised Buttons
CTI
Calling Another Extension
How to Follow the Steps
Connection Example
This diagram shows you a connection example
Basic Calling
Making Calls
Calling Another Extension
To call an extension Intercom Call
To call an operator Operator Call
Calling an Outside Party
Outside Phone no
Group no
To select the specified outside line
Making a Call to a Private Network TIE Line Access
To call
Call Charge Reference
Customising Your Phone
Using an Account Code Account Code Entry
To call with one touch
Customising the Buttons Create or edit an Account button
With a One-touch Button One-touch Dialling
Easy Dialling
To dial
Using Numbers Stored in the PBX System Speed Dialling
To store a phone number
Desired Phone no
To a Preset Number by Going Off-hook Hot Line
To set/cancel
Quick dialling no
Using a Preprogrammed Number Quick Dialling
Automatic Redial
Redial
Redialling the Last Number You Dialled Last Number Redial
Reserving a Busy Line Automatic Callback Busy
When the Dialled Line is Busy or There is No Answer
To set for both extension and outside line
To answer the callback ringing from an idle extension
To answer the callback ringing from an idle outside line
To cancel callback ringing Automatic Callback Busy Cancel
To answer while hearing a callback ringing
To cancel Ccbs Cancel
Sending a Call Waiting Notification Call Waiting
For an extension receiving a message waiting indication
For an extension leaving a message waiting indication
For an extension leaving a message waiting indication
For an extension receiving a message waiting indication
To clear message waiting indications left on your extension
Joining an Existing Call Executive Busy Override
To call back
To join an outside call
To join an intercom call
For the originating extension
Party joining the call
During a conversation
To talk to each party alternately
To monitor
To an Extension Refusing the Call DND Override
Monitoring Another Extension Call Monitor
To access
Accessing the Isdn Service Isdn Service Access
Service code
Outside line
To change the method
Alternating the Calling Method Alternate Calling-Ring/ Voice
To call Walking COS
Calling without Restrictions
To call with a verification code Verification Code Entry
Extension PIN
All Security Mode
No Security Mode/Trunk Security Mode
Calling through Disa
To call an extension
To call an outside party
No Security Mode
Trunk Security Mode/All Security Mode
Time limit
To retry
Your
From another extension
Through Disa
Answering Calls
Receiving Calls
Red on Set
Answering Hands-free Hands-free Answerback
Answering a Call from Another Telephone Call Pickup
Answering a Call Ringing at Another Telephone Call Pickup
Speaker no
Through an external speaker
To answer
Using the ANSWER/RELEASE Button
To transfer a call
To talk to a waiting caller
To end a conversation
To request Mcid
Transferring a Call Call Transfer
During a Conversation
Transferring to an Extension in the PBX
To transfer
To transfer with one touch One-touch Transfer
SLT
Transferring to an Outside Party Using the PBX Service
Press ISDN-Hold Dial phone number
Customising the Buttons Create or edit an ISDN-Hold button
To hold Call Hold
Holding a Call
Holding
Held line no
To retrieve a call Call Hold Retrieve
At the holding extension Call Hold Retrieve
Holding in a System Parking Zone Call Park
Hold Mode Change PT only
To set
Flashing green slowly Your held call
Parking zone no
To retrieve Call Park Retrieve
Parking zone no. Specified
After you park a call, you can perform other operations
To leave the conversation and then let the two parties talk
Talking to Two Parties Alternately Call Splitting
SLT
To hold the current call and then talk to the new party
Answering Call Waiting
Answering Call Waiting in the PBX
Press CO, ICD Group, PDN SDN, or Intercom
Press Hold
To hold the second call and then talk to the original party
Default
To return to the original party, repeat the operation
Answering Call Waiting from the Telephone Company
Adding Other Parties during a Conversation Conference
Multiple Party Conversation
To establish a conference call
Desired
Press Recall Dial desired
To add another party on hold to a conference
To add four or more parties to a conference
Customising the Buttons Create or edit a Conference button
To leave a conference
Leaving a Conference Unattended Conference
To return while others are talking
To complete a conversation
To leave a conference involving two outside parties
Leaving a Conference Leaving Three-party Conference
Other extension that S-CObutton
Letting a Third Party Join Your Call Privacy Release
Your extension on the outside call
Tone Enter Talk with multiple parties
PT/SLT/PS
Flashing red Mute
Mute
If parts of the conversation cannot be heard
During a conversation using the handset
To use the handset during a conversation using the headset
Using the Headset Headset Operation
To talk using the headset
Noise
Operating Distance
Light Pattern Off PDN Button Status SDN Button Status
Using a PDN/SDN Button
Standard SDN Key Mode
Enhanced DSS Key Mode
SDN Direct Dial
Light Pattern Flashing red rapidly PDN Button Status
Call Hold Retrieve
Call Hold and Call Hold Retrieve
To retrieve a call at the holding extension
To retrieve a call from another extension-only Regular Hold
To transfer a call to a PDN extension
Call Transfer Using SDN Button
Forwarding Your Calls Call Forwarding FWD
Before Leaving Your Desk
Forwarding Calls
To set Follow Me from another extension
ICD Group Extension no
To set the timer for No Answer and Busy/No Answer
Time
Flashing red slowly DND mode
When in FWD/DND Cycle Switch Mode
When in FWD/DND Setting Mode
To switch FWD/DND status for outside calls
FWD/DND Settings Using Fixed FWD/DND Button
To switch FWD/DND status for intercom calls
Virtual PS
To set and clear FWD/DND for outside/intercom calls
FWD/DND button To set ringing
When you do not answer Call Forwarding No Reply Cfnr
To cancel
Unconditional Call Forwarding Unconditional CFU
Line no
Operation Reference When Accessing Your Message Box
Using Voice Messaging Built-in Simplified Voice Message SVM
Dial Tone
Operation No
To play back
Recording a Normal Greeting Message
To record
To clear
Recording a Greeting Message for Each Time Mode
Enter
Off-hook Enter Enter 0 to 2 as you desire
Redirecting Your Calls to Your Message Box
Leaving Voice Messages
To clear the voice message that you are listening to
Listening to Voice Messages Left by Callers
To listen to voice messages
Operation No Operations
Your Extension PIN
To listen to voice messages while your display is locked
To clear voice messages from the SVM Log
Off-hook Dial desired phone Number of a destination
Accessing Your Message Box from an Outside Telephone
Desired extension no
Message no Message Example
117
To make an outside call while your extension is locked
To lock
To unlock
119
Paging
Making/Answering an Announcement
Group Paging
Paging and then Transferring a Call
121
To allow/deny a paging announcement Paging Deny
Answering/Denying a Paging Announcement
For a caller
To make/answer a broadcasting call
Caller
Called Party
To end a conversation with a specific party
To end a conversation with a specific party
For a called extension
Setting the Alarm Timed Reminder
Setting the Telephone According to Your Needs
To stop or answer the ringback
Hour/minute
To confirm
Do Not Disturb DND
Refusing Incoming Calls Do Not Disturb DND
Red on FWD mode Flashing red slowly DND mode
129
To switch the FWD/DND status for intercom calls
Switching FWD/DND Status Using Fixed FWD/DND Button
To switch the FWD/DND status for outside calls
131
To set/cancel for outside calls Automatic Call Waiting
To set/cancel for intercom calls Manual Call Waiting
Call Waiting Tone
Whisper Ohca
Clip
To show/prevent
135
733
BGM no
To select and set/cancel
Turning on the Background Music BGM
730
Flashing red Holiday mode
Checking the Time Service Status
Green on Lunch mode Flashing green Break mode
DPT
Some wired telephones are prohibited from using this feature
Features
Clearing Features Set at Your Extension Extension Feature
To set Log-in/Log-out
Utilising the Call Centre
PT/PS
To enter/leave Not Ready mode
Flashing red Wrap-up mode
Queuing Monitor
Monitoring the Status of Waiting Calls
Call Log History
Initial Display
To clear Call Log History
Display PT
To change the Log-in /Log-out mode
To forward the waiting call
Forwarding a Waiting Call Manual Queue Redirection
Doorphone Call
Using User-supplied Equipment
If a Doorphone/Door Opener is Connected
From any extension while talking to the doorphone
Opening a Door Door Open
From a specified extension
Relay no
To switch on the relay
If an External Relay is Connected
To answer a sensor call
If an External Sensor is Connected
If a Host PBX is Connected
Accessing External Services External Feature Access EFA
To forward your calls to your mailbox
If a Voice Processing System is Connected
Call Forwarding to Voice Mail Voice Mail Integration
To listen to messages
To transfer a call to a mailbox
Screening Calls Live Call Screening LCS
Alarm Tone
Operation Flowchart
No operation
Flashing green slowly Monitoring
To record into another mailbox Two-way Transfer
Recording a Conversation
To record into your mailbox Two-way Record
160
To check
Administrative Features
Check-in
To check out a room with/without printing an invoice
Check-out
Other charges Enter other charges
001
24 H* hour/minute
12 H * hour/minute
To change the cleaning status of a room
Cleaned-up
Customising the Buttons Create or edit a Cleaned-up button
761 0300
Walking Extension
Exchanging the Settings between Extensions
To exchange your settings with another extension
Main Office
Enhanced Walking Extension
To set an extension to Service-out status
Example b When two users share one telephone
Using the Call Log
Using a Display Proprietary Telephone
Calling with the Incoming Call Log
To confirm the log information with the Call Log button
To store the caller’s information in personal speed dialling
To clear the log information
To call with the Redial button
Calling with the Outgoing Call Log
To select and call
Using the Directories
Calling with the Directory
To store a Personal Speed Dialling Directory item
Storing Names and Numbers
Entering Characters
Standard mode
Standard mode for RU model
Option mode
Option mode for CE model
Option mode for GR model
Option mode for RU model
Refer to
Accessing System Features System Feature Access
To access Feature Access menu and select the feature
Self Labelling KX-NT366 and KX-NT400 only
Using an IP Proprietary Telephone
To switch display
Operation List
Using a KX-HGT100 SIP Extension
186
Message Waiting DND Override*2
Speed Dialling
To prevent your number from being shown
To show
Cellular Phone Features
Cellular Phone Features
To establish a three-party conversation
Talking to Two Parties Alternately Call Splitting
Party is placed on hold Wait for an answer Talk.On-hook
Manager Operation
Changing the Settings of Other Extensions
Control Features
Extension Control
To lock/unlock other extensions Remote Extension Dial Lock
To change the time mode Day/Night/Lunch/Break
Time Service Mode Control
To select the time service switching mode Automatic/Manual
Red on Manual
196
During a conversation with an extension
Restriction Level Control Dial Tone Transfer
To start/stop the background music
Turning on the External Background Music BGM
Recording Outgoing Messages OGM
To clear the message
To record from an external BGM MOH port
Outside line no
To re-enable an outside line
Releasing Network Direct Station Selection Ndss Monitor
Customising Your Phone & System
Customising Your Phone Personal Programming
Customising Your Phone Personal Programming
Stored Extension PIN
Little Dark
Settings on the Programming Mode
Setting Features
Selection & Parameter
Is heard without ringing
Speaker. Hands-free mode
Personal Absent Message Creating your personal message
FWD N/A Timer
Call Forwarding FWD/Do Not Disturb DND
Call Pickup Deny
Key Pad Tone Set*1
Paging Deny*1
Extension PIN Personal Identification Number
Extension Dial Lock
One-touch Dialling Assignment Mode Selection
ORname
To store the names and numbers in personal speed dialling
To edit the names and numbers of personal speed dialling
Clearing Features
Or Pause Or Store
Programming Input
Customising the Buttons
+ 0/1/2/3*5 + # + Tenant no
+ Extension no. + # + delayed ringing time 0-7 *9
To exit at any time, lift the handset
1234
Tone type no
To clear the button
Programming Information
Manager Programming
+ Extension no. + 1 to lock
Manager Programming
Changing Call Charges and Extension Control
Setting the verification code PIN
Customising Your System System Programming
System Password
List
Programming is shown below. Programme number
Secret
Back to Previous Menu
Entering the programming mode
Procedure
To exit the programming mode at any time, lift the handset
Exiting the mode
Date & Time
System Programming
12-hour Format
24-hour Format
To confirm your entry after storing data
System Speed Dialling Number
Extension Number
System Speed Dialling Name
Extension Name
Section Appendix
Troubleshooting
Troubleshooting
Troubleshooting
Toll restriction is activated
Line access number was not stored
An account code is required
Time limit has run out
Set the date and time by system programming
Other party has not set the Call Waiting feature
Other party has set Data Line Security
235
Feature Number Table
Feature Number Table
Feature While dial tone is heard
Default New
Default Additional digits/buttons New
Default Additional digits/buttons New Group no digits
710 711 712 713 714 715 716
Isdn
Feature While dial tone is heard Default New
731 732 733 751
730 790 736 735 739
710 711 712 761 727 782
783 780 785 784 799
Fixed Number
Feature While busy, DND or call tone is heard
Default Feature While dialling or talking
What is This Tone?
What is This Tone?
When going off-hook
While on-hook
Busy Tone
When you make calls
While off-hook
When talking to an outside party
When setting the features or programming
Establishing or leaving a conference
Changed Contents
New Contents
Revision History
KX-NCP500/KX-NCP1000 Pbmpr Software File Version
252
Index
Index
Contrast Selection, Display 206 CTI Button
147
26, 28, 60
258
Page
For Future Reference
783
780
35
36
785
784
799