1.4.1 Transferring a Call (Call Transfer)

1.4 During a Conversation

1.4.1 Transferring a Call (Call Transfer)

– Transferring to an Extension in the PBX

– Transferring to an Outside Party Using the PBX Service

– Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN)

• You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.

If a transferred call is not answered within a specified time, it will ring at a preprogrammed extension, if set, or at your extension again. If you are off-hook at that time, you will hear an alarm tone. If an outside call is not answered within a specified time, it is automatically disconnected.

•For users of SIP Extensions:

–Even if your telephone has a TRANSFER button, you cannot use it to transfer calls. Please make sure to use the HOLD button.

–The transfer operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.

Transferring to an Extension in the PBX

To transfer

PT/PS

During a conversation

(DSS)

TRANSFER

OR

 

 

 

 

 

 

C.Tone

 

 

 

extension no.

 

 

Press

Press DSS or dial

Talk.

On-hook.

TRANSFER.

extension number.

 

 

 

 

This step can be omitted.

 

User Manual

63

Page 62 Page 64
Page 63
Image 63
Panasonic KX-NCP500 During a Conversation, Transferring a Call Call Transfer, Transferring to an Extension in the PBX
Page 62 Page 64

KX-NCP500 specifications

The Panasonic KX-NCP500 and KX-NCP1000 are advanced communication systems tailored for businesses seeking reliable and feature-rich solutions. Both models belong to the KX-NCP series, which is renowned for its versatility, scalability, and integration capabilities.

The KX-NCP500 is designed for small to medium-sized enterprises, while the KX-NCP1000 caters to larger organizations requiring more extensive communication solutions. Both systems benefit from a modular architecture that allows businesses to customize their telephony setup based on individual needs.

One of the key features of these systems is their hybrid technology, which supports both traditional analog and digital telephony alongside Voice over Internet Protocol (VoIP). This dual capability enables organizations to optimize their communication infrastructure, reducing costs and enhancing flexibility. The systems can seamlessly integrate with existing telephone lines while allowing companies to transition to IP-based solutions over time.

Another standout characteristic is the advanced call handling capabilities. Both models support features such as call forwarding, call queuing, and conference calling, ensuring that businesses can maintain efficient communication. The ability to manage multiple line appearances and extensions makes it easy for users to navigate incoming calls effectively, which is vital for customer service and internal coordination.

The KX-NCP500 and KX-NCP1000 also come with robust management tools, including a web-based interface for easy configuration and monitoring. This user-friendly interface allows IT administrators to manage users, configure settings, and analyze call data effortlessly. Additionally, the systems offer enhanced security features, including SIP trunking, encryption, and secure communications, which are crucial for protecting sensitive business information.

For businesses looking to expand their communication capabilities, both models support a wide range of peripheral devices. This includes not only standard desk phones but also wireless handsets, video phones, and specialized devices designed for specific industries, such as hospitality and healthcare.

Furthermore, the systems provide options for unified communications, enabling organizations to integrate email, instant messaging, and video conferencing into their everyday workflows. This holistic approach fosters collaboration and enhances productivity among teams.

In summary, the Panasonic KX-NCP500 and KX-NCP1000 stand out for their hybrid telephony capabilities, comprehensive call handling features, and user-friendly management tools. Their scalability and integration possibilities make them ideal choices for businesses of varying sizes, helping them to achieve efficient and cost-effective communication solutions.
Top Page Image Contents