Panasonic KX-TDA100 System Highlights, Networking Features, Built-in Small Call Centre Features

1.1 System Highlights

1.1System Highlights

1.1.1System Highlights

Networking Features

This Hybrid IP-PBX supports the following networking features:

TIE Line Service

A TIE line is a privately leased communication line between 2 or more PBXs, which provides cost effective communications between company members at different locations.

Virtual Private Network (VPN)

VPN is a service provided by the telephone company. It uses an existing line as if it were a private line.

QSIG Network

QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network.

Voice over Internet Protocol (VoIP) Network

The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted into IP packets and sent through this network.

Built-in Small Call Centre Features

An incoming call distribution group can be used as a small call centre with the following features:

Queuing Feature

When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night).

Log-in/Log-out

Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually. While logged-in, a member extension can have a preprogrammed time period automatically for refusing calls after completing the last call (Wrap-up).

VIP Call

It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.

Computer Telephony Integration (CTI) Features

Connecting a PC to a DPT, or connecting a CTI server to this Hybrid IP-PBX allows function of the PC, PBX and extension to be integrated so that, for example, detailed caller information can be taken from a database and displayed on the PC as a call arrives, or the PC can dial numbers for the extension automatically.

Voice Mail Features

This Hybrid IP-PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital) Integration.

Parallelled Telephone Features

By connecting telephones in parallel, you can increase the number of telephones connected to the PBX without adding additional extension cards.

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Installation Manual