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Panasonic KX-TDA100 installation manual Cause, Solution

Models: KX-TDA100

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Page 223

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4.1 Troubleshooting

(Continued from the previous page.)

	Can you dial	No
	out on a	No


	trunk?

Connection between the trunk and the Hybrid IP-PBX:

		CAUSE			SOLUTION
Trunk is connected to the T2/T1.					Reconnect the trunk to
					the T1/R1 or T2/R2 of the
					telephone jack using
				T2	telephone jack using
				R1	2-conductor wiring.
				T1
				R2

	Trunk		Hybrid IP-PBX

Trunk is connected to the T2/R1.

Trunk

Hybrid IP-PBX

Installation Manual 223

Page 223

Image 223

Panasonic KX-TDA100 installation manual Cause, Solution

Contents

KX-TDA100/KX-TDA200 PMPR Software File Version 3.0000 or later Hybrid IP-PBXInstallation Manual KX-TDA100 Model KX-TDA200Model No System ComponentsSystem Components Table CategoryModel No Power Supply UnitsSystem Components Table CategoryAvailable Proprietary Telephones Important NoticeAbbreviations in this manual SAFETY REQUIREMENTS Important Safety InstructionsSAVE THESE INSTRUCTIONS Installation ManualFor users in Germany only PrecautionFor business users in the European Union Information on Disposal in other Countries outside the European UnionFor users in Taiwan only For users in Finland, Norway and Sweden onlyFor users in New Zealand only For users in Australia onlyFor Future Reference DEALERS TEL. NO MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALERS ADDRESSAbout the software version of your Hybrid IP-PBX IntroductionThe Structure of this Manual About the Other ManualsTHIS APPLIANCE MUST BE EARTHED Precautions for Users in the United KingdomFOR YOUR SAFETY, PLEASE READ THE FOLLOWING TEXT CAREFULLY How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse and fuse cover Before Installation Table of Contents2 Installation SpecificationsConnection of Extensions Power Failure ConnectionsInformation about the Extension Cards Information about the Other CardsConnection 3 Guide for the KX-TDA Maintenance Console4 Troubleshooting 5 AppendixSection System Outline Voice Mail Features Networking FeaturesBuilt-in Small Call Centre Features Computer Telephony Integration CTI FeaturesParallel Mode Portable Station PS FeaturesPC Phone/PC Console Features Hospitality FeaturesAA BB 1.2 Basic System Construction1.2.1 Basic Shelf Construction of the Basic ShelfRouter 1.2.2 System Connection Diagram1.2 Basic System Construction Hybrid IP-PBXHybrid IP-PBX 1.2 Basic System ConstructionModel Name 1.3 Optional Equipment1.3.1 Optional Equipment Model NoModel Name Model NoDescription Model Name Model NoDescription Power Input 1.4 Specifications1.4.1 General Description SwitchingKX-TDA100 DimensionWeight when fully Extension Connection CableMinimum Leakage Resistance 1.4.2 CharacteristicsHookswitch Flash/Recall Timing Terminal Equipment Loop LimitKX-TDA100KX-TDA200 Maximum Optional Service CardsCards Installed in the Slots of the Hybrid IP-PBX 1.4.3 System CapacityKX-TDA100 Installed inCard Type Maximum NumberKX-TDA100 Cards Mounted on Other Optional Service CardsCard Type Maximum NumberKX-TDA200 Maximum Terminal EquipmentTerminal Equipment Type KX-TDA100Equipment Type MEC Card CalculationMEC Card Calculation Calculation Example KX-TDA100Equipment Type Power Supply Unit SelectionLoad Figure Calculation PSU CapacityEquipment Type Calculation Example KX-TDA200Load Figure Installation Manual 1.4 SpecificationsSection Installation Installation Precautions 2.1 Before Installation2.1.1 Before Installation Safety Installation Instructions4. Use 2-pair telephone cables when connecting PTs KX-TDA100 2.2 Installation of the Hybrid IP-PBX2.2.1 Unpacking 2.2 Installation of the Hybrid IP-PBX2.2 Installation of the Hybrid IP-PBX 2.2.2 Names and LocationsInside View E F G HE IHOpening the Front Cover 2.2.3 Opening/Closing the Front CoverClosing the Front Cover Function 2.2.4 Installing/Replacing the Power Supply UnitAccessories and User-supplied Items Safety InstructionsInstalling the Power Supply Unit Screws Replacing the Power Supply Unit1. Unplug the AC power cord and Back-up Battery Cable 2.2 Installation of the Hybrid IP-PBX4. Replace the PSU 5. Follow the steps in Installing the Power Supply Unit2.2 Installation of the Hybrid IP-PBX 2. Turn the 4 screws anticlockwise to loosen them ScrewsConnect the frame of the Hybrid IP-PBX to earth 2.2.5 Frame Earth ConnectionExamples 2.2.6 Backup Battery ConnectionBackup Power Supply Duration User-supplied Items1. Turn off the battery switch on the PSU Connecting Backup Batteries2.2 Installation of the Hybrid IP-PBX Installing Optional Service Cards 2.2.7 Installing/Removing the Optional Service Cards3. Turn the 2 screws clockwise to fix the card in place Screws 2.2 Installation of the Hybrid IP-PBXMake sure the screws are tightened to earth the card securely Covering the Blank Slots For safety reasons, do not stretch, bend, or pinch the AC power cord Handling of the Cables2.2 Installation of the Hybrid IP-PBX 2.2 Installation of the Hybrid IP-PBX Removing the Optional Service Cards1. Turn the 2 screws anticlockwise to loosen them Screws Used for 2.2.8 Types of ConnectorsConnector Type Pin NumberPin Number Connector TypeUsed for When connecting a BRI card When connecting a T1/E1/PRI/IP-GW16/IP-EXT16 card2.2.9 Attaching a Ferrite Core When connecting an extension card Type B Screw + Velcro Tape 2.2.10 Fastening Amphenol ConnectorLCOT4 Amphenol Connector Pin Assignment Chart2.2 Installation of the Hybrid IP-PBX Pin NoAnchor Plug 2.2.11 Wall Mounting KX-TDA20030 mm Screw B 2.2 Installation of the Hybrid IP-PBXWall 2.2.12 Wall Mounting KX-TDA100Screw B 2.2 Installation of the Hybrid IP-PBXAnchor 2.2.13 Floor Standing KX-TDA200 OnlyScrews B Metal Bracket Installation 2.2.14 Surge Protector InstallationOverview Installation of an Earth Rod Outside Installation4. Bury the earth rod at least 50 cm underground 2.3.1 MPR Card 2.3 Information about the Main Processing CardFunction Description LED IndicationsIndication ColourFunction 2.3.2 MEC Card KX-TDA0105Accessories and User-supplied Items Accessories included Screws × User-supplied not included noneFunction 2.3.3 RMT Card KX-TDA0196Accessories and User-supplied Items Accessories included Screws × User-supplied not included noneUser-supplied not included Amphenol connector 2.4 Information about the Trunk CardsAccessories and User-supplied Items Accessories included Screws ×Signal Name Amphenol ConnectorPin Assignments Signal NameAccessories included Screws × 2.4.2 DID8 Card KX-TDA0182Accessories and User-supplied Items Amphenol ConnectorDescription LED IndicationsIndication ColourAccessories included Screws × User-supplied not included none Switch Settings on LCOT8/LCOT16 cards2.4.3 CID/PAY8 Card KX-TDA0189 Accessories and User-supplied ItemsAccessories included Screws × User-supplied not included none 2.4.4 CID8 Card KX-TDA0193Switch Settings on LCOT8/LCOT16 cards Accessories and User-supplied ItemsUser-supplied not included Amphenol connector 2.4.5 E&M8 Card KX-TDA0184Accessories and User-supplied Items Accessories included Screws ×Pin Assignments Amphenol ConnectorSignal Name Signal NameDescription LED IndicationsIndication ColourAccessories included Ferrite core × Switch Settings2.4.6 T1 Card KX-TDA0187 Accessories and User-supplied ItemsSignal Name RJ45 Connector for Trunk UseRJ45 Connector for Extension Use Signal NameDescription Maximum Cabling Distance of Extension ConnectionIndication ColourUser-supplied not included RJ45 or BNC connector 2.4.7 E1 Card KX-TDA0188Accessories and User-supplied Items Accessories included Ferrite core ×RJ45 Connector for Trunk Use RJ45 Connector for Extension useBNC coaxial Connector TX Switch SettingsMaximum Cabling Distance of Extension Connection BNC coaxial Connector RXSignal Name LED IndicationsFunction 2.4.8 BRI4 Card KX-TDA0284 and BRI8 Card KX-TDA0288Accessories and User-supplied Items User-supplied not included RJ45 connectorSwitch Switch SettingsRJ45 Connector for Trunk Use RJ45 Connector for Extension UseDescription LINE LED PatternIndication ColourMaximum Cabling Distance of S0 Bus Connection User-supplied not included RJ45 or BNC connector 2.4.9 PRI30 Card KX-TDA0290CE/CJAccessories and User-supplied Items Accessories included Ferrite core ×BNC coaxial Connector TX Switch SettingsRJ45 Connector for Trunk Use RJ45 Connector for Extension UseLevel BNC coaxial Connector RXSignal Name LED Indications0.5 mm Maximum Cabling Distance of Extension ConnectionDiameter Maximum DistanceAccessories included Ferrite core × 2.4.10 PRI23 Card KX-TDA0290Switch Settings Accessories and User-supplied ItemsSignal Name RJ45 Connector for Trunk UseRJ45 Connector for Extension Use Signal NameColour 100 Installation ManualMaximum Cabling Distance of Extension Connection IndicationUser-supplied not included RJ45 connector RJ45 Connector 10BASE-T2.4.11 IP-GW4 Card KX-TDA0480 Accessories and User-supplied ItemsColour 102 Installation ManualLED Indications IndicationUser-supplied not included RJ45 connector RJ45 Connector 10BASE-T/100BASE-TX2.4.12 IP-GW4E Card KX-TDA0484 Accessories and User-supplied ItemsColour 104 Installation ManualLED Indications IndicationUser-supplied not included RJ45 connector 2.4.13 IP-GW16 Card KX-TDA0490Accessories and User-supplied Items RJ45 Connector 10BASE-T/100BASE-TXColour 106 Installation ManualLED Indications IndicationAccessories included none User-supplied not included RJ45 connector 2.5 Information about the Extension Cards2.5.1 CSIF4 Card KX-TDA0143 and CSIF8 Card KX-TDA0144 Accessories and User-supplied ItemsLED Indications RJ45 ConnectorSignal Name Pin AssignmentsFunction 2.5.2 DHLC8 Card KX-TDA0170Accessories and User-supplied Items User-supplied not included Amphenol connectorPin Assignments Amphenol ConnectorSignal Name Signal NameDescription LED IndicationsIndication Colour112 Installation Manual 2.5.3 DLC8 Card KX-TDA0171Accessories and User-supplied Items User-supplied not included Amphenol connectorPin Assignments Amphenol ConnectorSignal Name Signal Name114 Installation Manual 2.5.4 DLC16 Card KX-TDA0172Accessories and User-supplied Items User-supplied not included Amphenol connectorPin Assignments Amphenol ConnectorSignal Name Signal Name116 Installation Manual 2.5.5 SLC8 Card KX-TDA0173Accessories and User-supplied Items User-supplied not included Amphenol connectorPin Assignments Amphenol ConnectorSignal Name Signal NameFunction 2.5.6 EXT-CID Card KX-TDA0168Accessories and User-supplied Items Accessories included Screws × User-supplied not included noneFunction 2.5.7 SLC16 Card KX-TDA0174 and MSLC16 Card KX- TDA0175Accessories and User-supplied Items User-supplied not included Amphenol connectorPin Assignments Amphenol ConnectorSignal Name Signal NameAccessories included Ferrite core × 2.5.8 IP-EXT16 Card KX-TDA0470Accessories and User-supplied Items RJ45 Connector 10BASE-T/100BASE-TXColour 122 Installation ManualLED Indications IndicationAccessories included none User-supplied not included none 2.6 Information about the Other Cards2.6.1 OPB3 Card KX-TDA0190 Accessories and User-supplied ItemsFunction 2.6.2 DPH4 Card KX-TDA0161Accessories and User-supplied Items User-supplied not included Copper wireSignal Name 8-pin Terminal Block10-pin Terminal Block Signal NameFunction 2.6.3 DPH2 Card KX-TDA0162Accessories and User-supplied Items User-supplied not included Copper wire8-pin Terminal Block Signal NameSignal Name Pin Assignments2.6 Information about the Other Cards Connection Diagram for German-type Doorphones and Door OpenersFunction 2.6.4 EIO4 Card KX-TDA0164Accessories and User-supplied Items User-supplied not included Copper wire8-pin Terminal Block Signal NameSignal Name Pin AssignmentsExternal Relay External SensorConnection Diagram Function 2.6.5 ECHO16 Card KX-TDA0166Accessories and User-supplied Items Accessories included Screws × User-supplied not included noneFunction 2.6.6 MSG4 Card KX-TDA0191Accessories and User-supplied Items Accessories included Screws × User-supplied not included noneAccessories included none User-supplied not included RJ45 connector 2.6.7 CTI-LINK Card KX-TDA0410Accessories and User-supplied Items RJ45 Connector 10BASE-TDescription LED IndicationsIndication ColourDSS Console 2.7.1 Maximum Cabling Distances of the Extension Wiring Twisted Cable2.7 Connection of Extensions PT-interface CSWith DPT Using a Modular T-Adaptor2.7.2 Parallel Connection of the Extensions With APT2.7 Connection of Extensions Using an EXtra Device PortWith KX-T7600 Series DPT except KX-T7665 With Other DPT except KX-T7560 and KX-T7565Back View of DPTs 2.7.3 Digital EXtra Device Port Digital XDP ConnectionWith KX-T7600 Series DPT except KX-T7600E Series Using a Modular T-AdaptorBack View of DPTs Using an EXtra Device Port2.7 Connection of Extensions 2.7 Connection of Extensions With KX-T7600E Series DPTUsing a Modular T-Adaptor Back View of DPTs2.7 Connection of Extensions Using an EXtra Device PortConnecting to a Slave DPT Back View of DPTsBack View of DPTs Connecting to a Master DPTTo DLC8/DLC16 card To DHLC8 card for connection of SLT Master DPT2.7.4 First Party Call Control CTI Connection CS Cell Station KX-TDA0142CE/KX-TDA0141CE RF Specification2.8 Connection of DECT Portable Stations 2.8.1 Overview2 KX-TDA100BX/KX-TDA200BX 146 Installation ManualEquipment Distance3. Conduct the site survey 2.8.2 Procedure Overview1. Investigate the installation site 2. Prepare for site survey5. Connect the CS and PS to the Hybrid IP-PBX and test the operation 4. Finish the site survey6. Mount the CS on the wall 2.8.3 Site Planning Characteristics of Radio WavesUnderstanding Radio Waves Transmission Tendency 150 Installation ManualObject MaterialSite Survey Preparation CS Coverage AreaRadio Signal Strength Levels CS installation plan Example Installing in a Room Separated by Interior WallsThings to take note of CS No 2.8.4 Before Site SurveyChecking the CS ID Number Assigning the CS ID Number to the PSCS ID No Using the KX-TD7590 To enter lettersCS No CS NoDIP Switch Setting and Installing the CS Temporarily for Site SurveyFor users in the United Kingdom Using the KX-TD7590 2.8.5 Site Survey Using the KX-TCA255/KX-TD7590Testing the Radio Signal Strength Using the KX-TCA255PS CH0 L08 PS CH0 L03 Radio Signal Strength Levels158 Installation Manual PS CH0 L12Channel no Using the KX-TD7590 Referring to the Stored Scan DataClearing the Stored Scan Data Using the KX-TCA255OFF ON 2.8.6 After Site SurveyUser-supplied not included RJ11 connector 2.8.7 Connecting a Cell Station to the Hybrid IP-PBXUsing a CSIF Card Accessories and User-supplied Items for the CSUser-supplied not included RJ11 connector Using a DHLC/DLC CardAccessories and User-supplied Items for the CS Accessories included Screws × 2, Washers ×TO MAIN UNIT PABX Connecting the CS164 Installation Manual 2.8 Connection of DECT Portable StationsFor the KX-TDA0142CE User only PS Registration Entering the Hybrid IP-PBX System Programming Mode Using a PTRegistering the PS 690 PS NoSystem Lock Password /OK Using the KX-TD7590System Lock Password System Lock Password /OKUsing the KX-TCA155/KX-TCA255 Setting the Personal Identification Number PIN for PS RegistrationChanging the Display Language of the PS Setting the PIN for Hybrid IP-PBXSystem Lock Password /OK PS TerminationUsing the KX-TCA155/KX-TCA255 Using the KX-TD7590170 Installation Manual Testing the Operation2.8 Connection of DECT Portable Stations Make sure that the screw heads are at the same distance from the wall 2.8.8 Wall Mounting2. Install the 2 screws and washers included into the wall Install the screws perpendicular to the wallReference for Wall Mounting Install a screw here 71 mm Install a screw herePS 2.4 GHz Portable Station KX-TD7680/KX-TD7690 2.9 Connection of 2.4 GHz Portable Stations2.9.1 Overview CS Cell Station KX-TDA0142/KX-TDA01412.9 Connection of 2.4 GHz Portable Stations 174 Installation ManualUsing the KX-TD7680 2.9.2 Procedure Overview2. Prepare the CS for site survey 1. Investigate the installation site6. Mount the CS on the wall 176 Installation Manual4. Finish the site survey 5. Connect the CS and PS to the Hybrid IP-PBX and test the operationCharacteristics of Radio Waves 2.9.3 Site PlanningUnderstanding Radio Waves Transmission Tendency 178 Installation ManualObject MaterialCS Coverage Area Radio Signal Strength LevelsSite Survey Preparation Things to take note of Example Installing in a Room Separated by Interior WallsCS installation plan 180 Installation ManualSetting and Installing the CS Temporarily for Site Survey 2.9.4 Before Site SurveyDIP Switch 182 Installation Manual Using the KX-TD7680 2.9.5 Site SurveyScan Data No Testing the Radio Signal StrengthPS CS NO.1 LEVEL8 PS CS NO.1 LEVEL3 Radio Signal Strength Levels184 Installation Manual PS CS NO.1 LEVEL12Using the KX-TD7690 Using the KX-TD7680Referring to the Stored Scan Data Scan Data No Deleting the Stored Scan DataUsing the KX-TD7680 Using the KX-TD7690OFF ON 2.9.6 After Site SurveyAccessories included Screws × 2, Washers × 2.9.7 Connecting a Cell Station to the Hybrid IP-PBXUsing a CSIF Card Accessories and User-supplied Items for the CSUser-supplied not included RJ11 connector Using a DHLC/DLC CardAccessories and User-supplied Items for the CS Accessories included Screws × 2, Washers ×TO MAIN UNIT PABX Connecting the CS190 Installation Manual 2.9 Connection of 2.4 GHz Portable StationsPT Administrator Level System Lock PasswordEntering the System Programming Mode System Lock PasswordWhen the PS has already been registered to another Hybrid IP-PBX When the PS has not been registered yetUsing the KX-TD7680 Using the KX-TD7690Using the KX-TD7690 Setting the System LockSystem Lock Password Using the KX-TD7680Setting the PIN for PS Using the KX-TD7680 PIN for PS RegistrationSetting the Personal Identification Number PIN for PS Registration Setting the PIN for Hybrid IP-PBXUsing the KX-TD7690 Testing the OperationPS Termination 196 Installation Manual 2.9.8 Wall Mounting2.9 Connection of 2.4 GHz Portable Stations Reference for Wall Mounting Install a screw here 71 mm Install a screw hereMaximum Cabling Distance Installing the Doorphone KX-T30865198 Installation Manual Doorphone Door Opener External Sensor External Relay Device Connectionexternal sensors 200 Installation ManualTo doorphones door openers2.11.1 Connection of Peripherals 2.11 Connection of PeripheralsBGM/MOH Pin Assignments Connection ChartsPager PC/Printer via RS-232CReceive Data RXD…input For connecting a printer/PC with a 25-pin RS-232C connectorRS-232C Signals Signal Ground SG204 Installation Manual PC/CTI Server via USB versionPin Assignments Accessories and User-supplied Items 2.12 Power Failure Connections2.12.1 Power Failure Connections Using Analogue Trunk Card and Extension CardSignal Name RJ11 Connector Pin Assignments for Analogue Trunk CardRJ11 Connector Pin Assignments for Extension Card Signal NameAccessories and User-supplied Items Using BRI CardSwitch Settings RJ45 Connector LINE 1 Pin AssignmentsLevel RJ45 Connector LINE 2 Pin AssignmentsSignal Name 208 Installation Manual2.13.1 Starting the Hybrid IP-PBX 2.13 Starting the Hybrid IP-PBXColour Confirming the Trunk ConnectionLED Indications IndicationSection Guide for the KX-TDA Maintenance Console 3.1.1 Overview 3.1 OverviewKX-TDA Maintenance Console*1 LAN Connection via CTI-LINK Card 3.2 Connection3.2.1 Connection Serial Interface Connection214 Installation Manual External Modem ConnectionSystem Requirements 3.3 Installation of the KX-TDA Maintenance Console3.3.1 Installing and Starting the KX-TDA Maintenance Console Password Security2. Start the KX-TDA Maintenance Console from the Start menu Installing the KX-TDA Maintenance Console7. When country/area data do not match 218 Installation Manual 3.3 Installation of the KX-TDA Maintenance ConsoleSection Troubleshooting PROBLEM 4.1 TroubleshootingInstallation 4.1.1A major system error occurs in PROBLEMSOLUTION The ALARM indicator on theSOLUTION SOLUTION4.1.2 Connection CAUSECAUSE SOLUTION224 Installation Manual 4.1.3 OperationPROBLEM SOLUTIONwhen the CS status is PROBLEMSOLUTION PS stays out of serviceOperation 4.1.4 Using the Reset ButtonExample KX-TDA Maintenance Console 4.1.5 Troubleshooting by Error LogError Log Display Format DescriptionSub Code DescriptionError Message List of Errors and SolutionsLPR Optional Service Card with Local Processor Initial Self Diagnosis Error CodeSOLUTION System Start-up and On-line OperationError Code Error MessagePROBABLE CAUSE Error CodeError Message SOLUTION232 Installation Manual Error CodeError Message SOLUTIONPROBABLE CAUSE Error CodeError Message SOLUTION234 Installation Manual Error CodeError Message SOLUTIONPROBABLE CAUSE Error CodeError Message SOLUTION236 Installation Manual Error CodeError Message SOLUTIONPROBABLE CAUSE Error CodeError Message SOLUTION238 Installation Manual Error CodeError Message SOLUTIONAppendix SectionInstallation Manual 5.1.1 PMPR Software File Version New ContentsChanged Contents 5.1 Revision HistoryChanged Contents 5.1.2 PMPR Software File VersionNew Options 5.1 Revision History 5.1.3 PMPR Software File VersionChanged Contents 242 Installation ManualInstallation Manual IndexDHLC8 Card KX-TDA0170 NumericsIndex 4-Port Analogue Trunk Card KX-TDA0183Index Index Safety InstructionsSpecifications, General Description S-Type Power Supply Unit KX-TDA0108 23Index Installation ManualCopyright 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan