4.1 Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

Error Code

Error Message

 

PROBABLE CAUSE

 

SOLUTION

 

 

 

 

 

 

306

E1 Channel Block

Network (digital trunk)

Check the signals from the network

 

failure

 

malfunction

Check the cable

 

 

 

 

 

 

Optional service card

• See if the A/B switch is set to A on the

 

 

 

malfunction: E1

 

 

 

 

corresponding optional service card

 

 

 

 

 

 

 

Wrong A/B switch setting:

See if the termination switch is set

 

 

 

E1

 

properly on the corresponding optional

 

 

Wrong termination switch

 

service card: 120 when using RJ45

 

 

 

setting: E1

 

connector; 75 when using BNC

 

 

 

 

 

connector

 

 

 

 

• See if the corresponding optional

 

 

 

 

 

service card is installed properly

 

 

 

 

• Replace the corresponding optional

 

 

 

 

 

service card

 

 

 

 

 

 

307

LAN No Carrier

IP-GW card not connected

Check the connection between the

 

 

 

to the LAN

 

LAN and IP-GW card

 

 

 

 

 

 

308

IP-GW LAN Loop

Detection of IP-GW LAN

Replace the corresponding optional

 

back Error

 

Loop back Test error

 

service card

 

 

 

 

• Collect the log data of IP-GW (refer to

 

 

 

 

 

the documentation for the IP-GW card)

 

 

 

 

 

 

309

IP-GW Core Data

Detection of IP-GW Core

Press the Reset Button

 

Link Error

 

data Link error

Collect the log data of IP-GW (refer to

 

 

 

 

 

the documentation for the IP-GW card)

 

 

 

 

 

 

310*

Port Link Failure

Voice Processing System

Check the Voice Processing System

 

 

 

malfunction

See if the corresponding optional

 

 

• Ports defective on optional

 

service card is installed properly

 

 

 

service card: DHLC, DLC

Replace the corresponding optional

 

 

 

 

 

service card

 

 

 

 

 

 

320

IP-GW H.323

Detection of IP-GW H.323

Replace the corresponding optional

 

Dummy Call Test

 

Dummy Call Test error

 

service card

 

Error

 

 

• Collect the log data of IP-GW (refer to

 

 

 

 

 

 

 

 

 

the documentation for the IP-GW card)

 

 

 

 

 

 

321

IP-GW Gatekeeper

Detection of Gatekeeper

Check the IP address setting of the

 

Error

 

access error

 

Gatekeeper

 

 

 

 

• Check whether the Gatekeeper is

 

 

 

 

 

connected to the network and work

 

 

 

 

 

properly

 

 

 

 

• Check the route to the Gatekeeper

 

 

 

 

 

 

322

IP-GW Gatekeeper

Gatekeeper Registration

Check the Gatekeeper setting

 

Registration Error

 

is failed

 

 

 

 

 

 

 

 

323

IP-GW SDRAM

Detection of IP-GW

Replace the corresponding optional

 

Failure

 

SDRAM error

 

service card

 

 

 

 

 

 

324

IP-GW DPRAM

Detection of IP-GW

Replace the corresponding optional

 

Failure

 

DPRAM error

 

service card

 

 

 

 

 

 

Installation Manual 235

Page 235
Image 235
Panasonic KX-TDA100 installation manual IP-GW Sdram, IP-GW Dpram

KX-TDA100 specifications

The Panasonic KX-TDA100 is a versatile digital hybrid telephone system designed to meet the communication needs of small to medium-sized businesses. This system blends traditional telephone functions with advanced digital technology, making it an excellent choice for organizations looking to enhance their telecommunications infrastructure.

One of the key features of the KX-TDA100 is its ability to support both digital and analog telephony, allowing businesses to integrate existing telephone lines and devices with newer technologies. The system can accommodate up to 100 extensions, making it scalable and suitable for growing businesses. Additionally, it supports a variety of communication services, including voice mail, computer telephony integration, and automatic call distribution, which enhances customer service capabilities.

The KX-TDA100 utilizes advanced digital signal processing technology, ensuring clear and reliable communication. It employs features such as call forwarding, caller ID, call waiting, and conference calling, which improve productivity and streamline communication among team members. The system also allows for the integration of mobile devices through its support for SIP trunking, enabling seamless communication even when employees are on the go.

Furthermore, the KX-TDA100 includes built-in voicemail functionality, allowing businesses to manage messages efficiently. The voicemail system supports features like voicemail-to-email, which provides users with immediate access to their messages, and the option to customize greetings and auto-attendants that enhance caller experiences.

Security is another critical aspect of the KX-TDA100. The system offers various security features to protect against unauthorized access and ensure data integrity, including encryption and secure network protocols. This attention to security makes it suitable for businesses that handle sensitive information.

Overall, the Panasonic KX-TDA100 combines flexibility, scalability, and advanced technology, making it an ideal solution for businesses looking to improve their communication systems. Its user-friendly design, robust feature set, and ability to grow with the organization make it a reliable choice for enhancing productivity and ensuring effective communication within teams and with customers. Whether deploying for day-to-day operations or accommodating remote work, the KX-TDA100 offers the reliability and features that modern businesses require.