Pelco 9770 Troubleshooting, Problems with the CC1, Symptom, Possible Cause, Corrective Action

Troubleshooting

Problems with the CC1

Problems with the CC1 as part of a 9770 system may occur in the following areas:

•The CC1 itself

•Setup files (also known as configuration files)

•Peripheral devices connected to the CC1

•DOS operating system

A log is recommended for keeping track of changes made to the system. The log should document the change made, why it was made, the date it was made, and the person responsible for the change. This log will help in troubleshooting any errors that may occur. It also makes it easier to identify errors that might have been caused by the change from other types of errors.

	Table L. CC1 Hardware Errors
Symptom	Possible Cause	Corrective Action
Green power LED not lit.	No AC power to the unit.	Check power cord connection.
	Fuse has blown.	Replace fuse.
No VGA display.	Video cable not seated.
	Power cord not plugged in.
	Bad VGA card.
	Table M. CC1 System Errors
Symptom	Possible Cause	Corrective Action
Port x ERR Coms Framing	Mismatched baud rate settings.	Correct the baud rate setting in the CM9700-MGR to match
		the settings in the device connected to the specified port.
Port x ERR Coms Fatal	Failure of Comms line after power up and initialization.	Check and correct hardware fault.
Port x ERR Coms Parity	Mismatched parity settings.	Correct the parity setting in the CM9700-MGR to match the
		settings in the device connected to the specified port.
Port x ERR Coms Max Retry	If the communications line is faulty (wired incorrectly or not	Check and correct the hardware fault.
	seated properly), the diagnostic screen displays this error
	message during initial power-up. If the communication line
	goes bad after power-up and initialization, then a Port x ERR
	Coms Fatal error appears, followed by a Port x ERR Max
	Retry message.
	Temporary communications fault.	Fault will automatically be corrected when communications
		resume.
	Noise on the data line.	Check data cables.

The VCC Card CF LED Is Illuminated and the AUX LED Is Blinking

Problem: The LED labeled “CF” on the CM9770-VCC Video Input card is illuminated, and the LED labeled “AX” is flashing one short blink (quarter- second rate) and one long blink (one-second rate).

Solution: This indicates that communication with the primary CM9770-VMC card has failed. Make sure that a CM9770-VMC card is inserted into slot 10 and is working properly.

60 C1555M-G (12/07)