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Perle Systems 5500161-40 Models 415 IPv6 Issues 416 Contacting Technical Support 417, Index

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Table of Contents
RADIUS Authentication Problems	411
Login Problems	412
Problems with Terminals	412
Unknown IP Address	413
DHCP/BOOTP Problems	413
Callback Problems	413
Language Problems	413
Modem Problems	414
PPP Problems	414
Printing Problems	414
Long Reboot Cycle	414
SSL/TLS	415
I/O Models	415
IPv6 Issues	416
Contacting Technical Support	417
Making a Technical Support Query	417
Who To Contact	417
Have Your Product Information Ready	417
Making a support query via the Perle web page	417
Repair Procedure	418
Feedback on this Manual	418
Glossary	419
Index	421

24	IOLAN SDS/SCS/STS/MDC User’s Guide, Version 4.0

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Perle Systems 5500161-40 manual Models 415 IPv6 Issues 416 Contacting Technical Support 417, Index

Contents

Iolan SDS/SCS/STS/MDC EN 55022 1998, Class A, Note Table of Contents Power Supply Specifications Getting to Know Your IolanPowering Up the Iolan Introduction Configuration Methods OverviewEasy Config Wizard DeviceManager WebManagerCommand Line Interface MenuIOLAN+ Interface Setting Up the Serial Ports Setting Up Users Using DeviceManager to Connect to the IolanUsing WebManager to Connect to the Iolan Configuration FilesIntroduction IP Settings Managing the IolanAdvanced Introduction 113 Serial Ports Serial Port Profiles 116UDP Sockets Profile 142 Control Signal I/O Profile 169 Port BufferingIntroduction 201 User Settings 202 Advanced 197Adding/Editing Users 203 Introduction 213 Authentication 223226 Services 240 Introduction 245 Settings 246231 Keys and Certificates 242Channels Modbus SlaveModbus I/O Access 278 Accessing I/O Data Via TruePort 285TruePort I/O 283 Snmp Traps 289Introduction 295 Option Card Settings 296Introduction 299 Alerts Management 302Serial Port Power Control 315 Introduction 319 Managing Configuration FilesIntroduction 313 RPS Control Channels 316323 326327 329Configuring Modbus 333 Configuring PPP Dial On Demand 337 Setting Up Printers 338Configuring a Virtual Private Network 340 Introduction 347EIA-232 Cabling Diagrams 371 Introduction 359 Valid SSL/TLS Ciphers361 Serial Pinouts 363Wiring I/O Diagrams 385 Introduction 391 TruePortAPI I/O Access Over TruePort 392 Communication Issues 410Host Problems 411 Decoder 393Models 415 IPv6 Issues 416 Contacting Technical Support 417 415Index Preface About This BookIntended Audience DocumentationTypeface Conventions Online HelpIntroduction About the IolanIolan Family Models Iolan Features HardwareSoftware Security LdapConnectivity IntroductionIolan Components What’s IncludedPower Supply Specifications Available AccessoriesPower Over Ethernet PoE Models Desktop ModelsRack Mount Models except Electric Utility models Medical Unit ModelsElectric Utility models Getting to Know Your Iolan OverviewPort Iolan Model LED Label Green lightPort Top View End ViewRack Mount Console Port/LED ViewSerial/Ethernet View Power/Ethernet View Medical UnitSerial View Back Serial/Ethernet/power View Front LED/Console portViewConsole/Serial Switch Console ModeSerial Mode Powering Up the Iolan Dedicated Console PortDesktop/Rack Mount Models excluding Electric Utility models Models Left VDC + RightDC Power Models excluding Electric Utility models Earthing WirePrimary Supply Secondary back-up SupplyDisconnecting 48V Power Supplies from the Iolan Wiring GroundingWiring up an HV unit Terminal # Description UsageWiring up a DHV unit Wiring up a the Fail-Safe Relay Powering Up the Iolan Configuration Methods Chapter Configuration Methods Overview Configures an IP AddressRequires a Configured IP Address Easy Config Wizard Access Platforms FeaturesConnecting to the Iolan Using DeviceManager DeviceManagerDeviceManager Using DeviceManager Navigating the OptionsDownloading the Configuration WebManagerConnecting to the Iolan Using WebManager IolanUsing WebManager Command Line Interface Connecting to the Iolan Using the CLIThrough the Network Using the CLI Connecting to the Iolan Using the MenuMenu Through the Serial PortUsing the Menu Connecting to the Iolan Using DHCP/BOOTP Using DHCP/BOOTPDHCP/BOOTP Parameters TACACS+ SecuridConnecting to the Iolan Using Snmp SnmpUsing the Snmp MIB Connecting to the Iolan to Use the IOLAN+ Interface Using the IOLAN+ InterfaceIOLAN+ Interface REMOTE-ADMIN Changes to the IOLAN+ InterfaceOpt HEX Rlogin/Telnet Remote Access Systems Screen Name Wchiewsds2 Debug mode IP address IOLAN+ Interface Getting Started Easy Configuration Wizard Setting Up the Network Using a Direct Serial Connection to Specify an IP Address Using a Direct Serial Connection to Enable BOOTP/DHCP Using ARP-Ping For an IPv6 NetworkSetting Up the Serial Ports Setting Up the Serial Ports Setting Up Users Setting Up Users Using DeviceManager WebManager Navigating DeviceManager/WebManager DeviceManagerWebManager EasyPort WebUsing DeviceManager to Connect to the Iolan Starting a New SessionAssigning a Temporary IP Address to a New Iolan Adding/Deleting IOLANs Manually Logging in to the IolanUsing WebManager to Connect to the Iolan Configuration FilesCreating a New Iolan Configuration in DeviceManager Logging into the IolanOpening an Existing Configuration File Importing an Existing Configuration FileManaging the Iolan Network Settings IP Settings IPv4 SettingsOverview Field DescriptionsIPv6 Settings Field Format IPv6 address DSN Server Field Format IPv6 addressPrefix Bits Range Default Adding/Editing a Custom IPv6 AddressAdvanced Server Name.Domain Prefix.Domain NameDefault 100 ms Default 200 msDefault Disabled Advertise DHCPv6 ConfigurationAdvanced Host TableFunctionality IP Filtering Data OptionsAdding/Editing a Host Host NameFully Qualified Domain NameRoute List Default Default Adding/Editing RoutesType IPv4 Subnet MaskDNS/WINS RIP Editing/Adding DNS/WINS ServersEthernet Mode Default NoneAuthentication PasswordDynamic DNS Overview FunctionalityEnd Time KeyAccount Settings Default DynamicUser Name System TypeCipher Suite Field Descriptions Adding/Editing a Cipher Suite Validation Criteria Field Descriptions IPv6 Tunnels Common NameDefault Manual Adding/Editing an IPv6 TunnelName Mode112 Iolan SDS/SCS/STS/MDC User’s Guide, Version Serial Ports FunctionalityEditing a Serial Port Copying a Serial Port Resetting a Serial Port Serial Port ProfilesCommon Tabs Hardware Tab Field Descriptions Default Full Default Auto Flow ControlEnable Inbound Flow Control Default Enabled Enable OutboundEmail Alert Tab Field Descriptions Packet Forwarding Tab Field Descriptions Enable Trigger1 Enable Trigger2Packet Definition Packet SizeDefault Trigger EOF1 CharacterEOF2 Character TriggerSSL/TLS Settings Tab Field Descriptions Default Client124 Iolan SDS/SCS/STS/MDC User’s Guide, Version 125 126 Iolan SDS/SCS/STS/MDC User’s Guide, Version Default Telnet Console Management ProfileGeneral Tab Field Descriptions ProtocolAdvanced Tab Field Descriptions Enable Microsoft AdministratorSupport Default Disabled Multisessions Idle TimeoutTruePort Profile ModemPhone System Default Enabled Host Name Connect to remoteConnect to Multiple HostsAdding/Editing Additional TruePort Hosts Adding/Editing a Multihost Entry133 Signals high Day Motd Default Disabled Enable TCPWhen Enable Data Session TimeoutLogging Connection Workstation/Server on the network Default Enabled TCP Sockets ProfileInitiate Connection Received on the serial portAdding/Editing Additional Hosts 139 Day Motd Default Disabled Enable Data 141 UDP Sockets Profile UDP port Default 0 zero Terminal ProfileDirection Start IP Address145 Default Dumb VT100TVI925 VT320 specifically supporting VT320-7Default Disabled Protocol Is receivedData Range 149 User Service Settings Login SettingsTelnet Settings InterruptQuit EraseRlogin Settings User is only prompted for a passwordEscape SSH Settings Slip Settings RSA authentication for the SSH sessionAuthentication for the SSH session ArcfourRouting VJ CompressionPPP Settings Default Chap IPv6 RemoteNone Remote User Remote Password Configure ReqTimeout Default 3 secondsDefault 1 minute Roaming CallbackChallenge Interval Address/ControlPrinter Profile Serial Tunneling Profile Serial Server TunnelSerial Client Iolan TunnelClient Default Disabled Host Name Act As TunnelVirtual Modem Profile 165 DCD DTR Signal Acts as RTS Signal Always On RTS Signal Acts as AT CommandResponse Delay Phone Number to Host Mapping Control Signal I/O Profile VModem Phone Number EntryPhone Number Host IP AddressInput Signal Field Descriptions Invert SignalDescription LatchAuto Clear Mode Mode Default DisabledManual Clear SyslogOutput Signal Field Descriptions Failsafe ActionModbus Gateway Profile Settings Button UID Range Destination SlaveIP Mappings Advanced SlaveDefault 30 ms Default 1000 msAdvanced Field Descriptions Modbus Slave IP Settings Field Descriptions Adding/Editing Modbus Slave IP Settings Default HostUID Start UID EndModbus Slave Advanced Settings Field Descriptions Default TCPRange Default 50 ms Data Options TCP or UDPPower Management Profile Editing Power Management Plug Settings Field Descriptions Default RSP820RPS Name RPS ModelRemote Access PPP Profile Default StateDefault Off Data Options On, OffNegotiate IP Dynamic DNSIPv6 Global Authentication Tab Field Descriptions 185 Enable Dynamic DNS for this Serial Default Disabled Port HostAccount Settings Dynamic DNS Field Descriptions187 Configure Request Compression Default Enabled Enable ProtocolEnable VJ Enable MagicDial In/Out MS Direct HostMS Direct Guest Remote Access Slip Profile 191 192 Iolan SDS/SCS/STS/MDC User’s Guide, Version Custom Application Profile General Tab Field DescriptionPort Buffering Local Port BufferingKeyboard Buttons Hot Keys Direction Field Definitions Remote Port BuffersEnable Port Data Default Disabled Enable Key StrokeNFS Host NFS DirectoryAdvanced Serial Settings Tab SignalsProcess Break Deny MultipleDefault ~menu Serial Port MenuString Session EscapeModems Tab Adding/Editing a ModemName Name of the modem TruePort Baud Rate Tab Field DefinitionsConfiguring Users User Settings Adding/Editing Users General TabDefault Normal Services Tab ServiceDefault DSPrompt Host IPIPv6 Interface IndentifierAdvanced Tab Default English Sessions Tab Session 1, 2, 3 ConnectSerial Port Access Tab Serial Port AccessAllow Access to Clustered Ports212 Iolan SDS/SCS/STS/MDC User’s Guide, Version Configuring Security AuthenticationAuthentication Method Default Local SecondaryPrimary MethodLocal Radius General Field DescriptionsAuthenticator response Default Enabled Retry Address Default EnabledAttributes Field Descriptions NAS-IdentifierKerberos RealmKDC Domain KDC PortEnable TLS BaseTLS Port Authentication Authorization Primary Host Secondary Host Default None AuthenticationAuthorization Port Default Authentication Primary Host Default NoneSecurID NIS Users Logging into the Iolan Using SSH Device ServerLynn TracyUsers Passing Through the Iolan Using SSH Dir/Sil Lynn Sales ServerHR Server Protocol Default Disabled Interactive Default Enabled PasswordField Descriptions Allow SSH-1Enable Verbose Output Default DisabledBreak String Button For a valid SSL/TLS connection 228 Iolan SDS/SCS/STS/MDC User’s Guide, Version Adding/Editing a Cipher 230 Iolan SDS/SCS/STS/MDC User’s Guide, Version VPN IKE Phase 1 Proposals ESP Phase 2 ProposalsAuthentication Algorithms-MD5, SHA1, SHA2 IPsecAdding/Editing the IPsec Tunnel Default Left Secret/RemoteValidation Criteria Local DeviceShared Secret Field Description Remote Validation Criteria Field Descriptions L2TP/IPsec Allow L2TP/IPsecExceptions Adding/Editing a VPN Exception Field DescriptionServices Telnet ServerTruePort Full Syslog ClientDeviceManager WebManagerSSH Server Sntp ClientKeys and Certificates Key Type 244 Iolan SDS/SCS/STS/MDC User’s Guide, Version Configuring I/O InterfacesChapter Settings Access FunctionalityAdvanced Slave Modbus Settings Request Queuing Failsafe Timer Functionality Default 30 secondsFailsafe Action is triggered Enable UDP Broadcast of I/O Default Disabled StatusUDP Functionality UDP Settings UDP EntryTemperature Functionality Default CelsiusChannels AnalogMonitoring Application A4D2 Analog I/O AnalogDefault Current Alarm SettingsDigital Input Monitoring ApplicationDigital I/O Input Mode 257 Digital Output Output Mode Default SinkOutput Pulse Mode Inactive Signal Width Active Signal WidthDelay Pulse CountRelay Monitoring Application A4D2RelayRelay I/O Inactive Signal WidthActive Signal Digital I/O ExtensionFront Door Warehouse Perle Iolan ReceptionCurrent Alarm State 1 Byte z 0 = Not in alarm Message type 1 ByteInput number 1 Byte Enable I/O ExtensionInput TCP Port Hosts Local connectionSimultaneously Communicate to the Host Temperature Temperature I/O Industrial FreezersDefault RTD Alarm Settings Basic Analog Alarm SettingsAdvanced Analog Alarm Settings Clear ModeTrigger Type Clear UDP Unicast Format UDP Broadcast PacketLength Enabled Analog SectionSection Channel Serial Pin Signal Section Digital/Relay SectionLength Channel Length PinModbus Slave UDP Unicast ExampleModbus Serial Application Connected to the Serial Port Modbus Serial Application Connected to the NetworkModbus I/O Access Modbus TCP ApplicationFunction Codes PC running a Modbus RTU or Ascii Application UIDCoil/Register Descriptions Serial Port Coil/Register Descriptions A4/T4 RegistersData Model A1/T1 A2/T2 A3/T3 A4/T4 Holding Registers Input RegistersA4D2/A4R2 Registers Data Model D1/R1 D2/R2 CoilsSerial Pin Signals D4/D2R2 RegistersData Model D3/R1 D4/R2 Coils Data Model Pin CoilsModbus Serial Application TruePort Power Digital Output TruePort I/OTruePort/Modbus Combination PC running aAPI Over TruePort Only PC running Custom Application API TruePortAccessing I/O Data Via TruePort SetupIntroduction Format of API Commands Get CommandsCommand Format Response FormatSet Commands Successful Response Format Unsuccessful Response FormatExample 1 Turn on the first relay on a D2R2 unit Example 2 Turn on the first and second relay on a D2R2 unitError Codes Snmp Traps290 Iolan SDS/SCS/STS/MDC User’s Guide, Version Configuring Clustering Chapter Clustering Slave ListAdvanced Button Adding Clustering Slaves Editing Clustering Slave Settings Advanced Clustering Slave OptionsPort Name Slave TCP Port Master TCP PortConfiguring the Option Card Option Card SettingsConfiguring the Iolan Modem Card Configuring a Wireless WAN Card Overview Field DescriptionsCard APN 298 Iolan SDS/SCS/STS/MDC User’s Guide, Version Configuring the System Chapter AlertsEmail Alerts Alerts Syslog Management ContactLocation CommunityAuth Algorithm Data Options MD5, SHA Default MD5 Auth PasswordDefault DES Privacy PasswordAlgorithm Data Options MD5, SHA Default MD5 Privacy Algorithm Data Options DES, AES Default DESConfirm Password Trap TimeSntp Mode Network Time Tab Field DescriptionsSntp Version Time Zone/Summer Time Tab Field Descriptions Custom App/Plugin Login Tab Field Descriptions Bootup Files Tab Field Descriptions Message of the Day Motd Tab Field Descriptions Tftp HostFilename Display Motd WebManager EasyPort WebDefault Flow Control Tftp Tab Field DescriptionsConsole Port Tab Field Descriptions Baud Rate312 Iolan SDS/SCS/STS/MDC User’s Guide, Version State Button Management profile settings Controlling the RPS, I/O Channels, and IPsec TunnelsRPS Control Plug Control OK Button Closes the windowSerial Port Power Control Power Plug StatusButton Serial port Deactivate Output Manually deactivates the channel output IPsec Tunnel Control 318 Iolan SDS/SCS/STS/MDC User’s Guide, Version System Administration Chapter Managing Configuration FilesSaving Configuration Files Downloading Configuration Files Downloading Configuration Files to Multiple IOLANs Reboot ServerUploading Configuration Files Specifying a Custom Factory Default ConfigurationResetting the Iolan to the Default Configuration Downloading Iolan FirmwareCalibrating I/O Calibrating Analog InputCalibrating Temperature Input Calibrating VoltageCalibrating Current Calibrating ThermocoupleResetting Calibration Data Calibrating Analog ChannelsSetting the IOLAN’s Date and Time Rebooting the IolanResetting the Iolan to Factory Defaults Resetting the SecurID Node Secret Language SupportLoading a Supplied Language Software Upgrades and Language Files Translation GuidanceDownloading Terminal Definitions Creating Terminal Definition FilesResetting Configuration Parameters For exampleLost Admin Password 332 Iolan SDS/SCS/STS/MDC User’s Guide, Version Configuring Modbus Configuring a Master GatewayConfiguring a Slave Gateway ApplicationsModbus Gateway Settings Modbus Master GatewayModbus Slave Gateway Modbus Serial Port Settings Modbus Master SettingsModbus Slave UID Master Gateway Serial EIA-232Modbus Slave Settings Modbus Master Slave GatewaySerial Port EIA-422/485 Modbus Master Modbus Slave UID Configuring PPP Dial On Demand 172.16.0.0Setting Up Printers Remote Printing Using LPDRemote Printing Using RCP Remote Printing Using Host-Based Print Handling SoftwareConfiguring a Virtual Private Network IOLAN-to-Host/NetworkOr just Network-to-Network 172.16.45.84 192.168.45.87 192.168.45.12Host-to-Host Left External IP Address RightGateway Router 172.16.45.99344 Iolan SDS/SCS/STS/MDC User’s Guide, Version VPN Client-to-Network VPN Client Initiate Communication Router Broadband Right346 Iolan SDS/SCS/STS/MDC User’s Guide, Version Radius and TACACS+ Appendix a Supported Radius ParametersPPP User level. See Perle Radius Dictionary Example Accounting Message Mapped Radius Parameters to Iolan Parameters Radius Parameter Iolan ParameterPerle Radius Dictionary Example Value Accessing the Iolan Through a Serial Port Users TACACS+Name Values Description Slip Accessing the Iolan from the Network Users Accessing the Iolan from the Network User Example Settings SSL/TLS Ciphers Valid SSL/TLS CiphersDES-CBC-MD5 Commands Virtual Modem Initialization CommandsAT&Sn AT&RnAT&Cn Pinouts and Cabling Diagrams Serial PinoutsDB25 Male DB25 Female Number Iolan model Pins See RJ45RJ45 for desktop and rack mount models Pinout EIA-232 Admin Port Serial Ports RJ45 for SCS48C/SCS32C/SCS16C/SCS8C modelsRJ45 for SDS32C/SDS16C/SDS8C Electric Utility models EIA-485 Pin# EIA-232 EIA-422 Full Duplex Half DuplexDB9 Male Serial Only RJ45 for medical unit modelsPower Over Ethernet Pinouts DB9 Male I/OEIA-232 Cabling Diagrams Terminal DB25 ConnectorDB25 Male DB25 FemaleRJ45 10-pin PinDB9 Male Modem DB25 Connector Iolan RJ45 DCERxD TxD DTR 20 DTR GND 376 Iolan SDS/SCS/STS/MDC User’s Guide, Version Setting Jumpers Port Iolan DB25 Male/FemalePort Iolan RJ45 P Power Over Ethernet Port Iolan RJ45Port Iolan DB9 Port Iolan SDS1M ModemPort Iolan Port Desktop Iolan Port/Line # Line Termination 5V Output Input Volt OutputDigital I/O Module Analog Input Module 384 Iolan SDS/SCS/STS/MDC User’s Guide, Version Wiring I/O Diagrams Digital I/ODigital Input Wet Contact Digital Input Dry ContactDigital Output Sink Digital Output SourceAnalog Input CurrentVoltage Temperature Input RTD 2-WireRTD 3-Wire ThermocoupleRTD 4-Wire Relay OutputNormally Open Contact Normally Closed Contact390 Iolan SDS/SCS/STS/MDC User’s Guide, Version Utilities TruePortAPI I/O Access Over TruePort API Request FormatAPI Response Format Error Codes Decoder394 Iolan SDS/SCS/STS/MDC User’s Guide, Version Accessories Installing a Perle PCI CardInstalling a Perle PCI Card Accessories Starter Kit Adapters/Cable RJ45F to DB25M DTE Crossover AdapterRJ45F to DB25M DCE Modem Adapter RJ45F to DB25F DTE Crossover Adapter RJ45F DB25FRJ45F to DB9M DTE Crossover Adapter Sun/Cisco RJ45M Connector Cable for Rack Mount Models RJ45F to DB9F DTE Crossover AdapterSCS48C/SCS32C/SCS16C/SCS8C Starter Kit Adapters/Cable GND DTR 20 DTR DSR RJ45F to DB25F DTE Crossover Adapter 406 Iolan SDS/SCS/STS/MDC User’s Guide, Version Sun/Cisco Roll-Over Adapter for Rack Mount Models RJ45F408 Iolan SDS/SCS/STS/MDC User’s Guide, Version Troubleshooting Hardware TroubleshootingCommunication Issues DeviceManager ProblemsPower/Ready LED Labels General communication checks and practices are as followsHost Problems Radius Authentication ProblemsLogin Problems Problems with TerminalsDHCP/BOOTP Problems Callback ProblemsLanguage Problems You observe Tftp errors when the Iolan boots, for exampleModem Problems PPP ProblemsPrinting Problems Long Reboot CycleCertificate did not match configuration ModelsCould not obtain peers certificate An A4R2 model is starting/stoppingIPv6 Issues Contacting Technical Support Making a Technical Support QueryRepair Procedure Feedback on this ManualGlossary PAP Password Authentication Protocol Radius RemoteAuthentication Dial Users Services Reverse Connection RIP RoutingIndex APILdap Radius