Philips 5900 user manual 136

Troubleshooting

IP Address Check with By sending a data packet to a specific IP address and waiting for a reply, Ping Ping can determine whether that IP address is accessible. Ping can also

help you to determine IP address conflicts with your AXIS 5900 and troubleshoot TCP/IP problems on the network. Follow the instructions below to diagnose your problem.

Windows: Open a Command Prompt and enter the following commands:

Syntax

ping <IP address>

Example

ping 192.168.3.191

UNIX/Linux and Mac OS X

Replies:

The host will return reply from 192.168.3.191, or a similar message. This indicates that the address has been set and that communication is established

Open a Terminal and enter the following commands:

Syntax	Example
ping <IP address>	ping 192.168.3.191

The host will return psname is alive, or a similar message. This indicates that the address has been set and that communication is established.

Subsequent replies will provide an explanation of the cause of the problem. Replies from DOS can be interpreted as defined in the table below (for UNIX/Linux replies please refer to the UNIX/Linux chapter of this manual):

	Interpretation and recommendation
Ping Reply
	Axis Network Print Server	Axis Network Print Server disconnected
	connected
	The AXIS 5900 is responding cor-
bytes = 32 time = 2 ms	rectly. There are probably no con-	The IP address is already in use and cannot
	flicts with the IP address -	be used again. You must obtain a new IP
- or something similar
	disconnect the AXIS 5900 and	address for your AXIS 5900.
	ping again to verify.
destination host	The AXIS 5900 is not accessible.	—
unreachable	Check your network settings.
	The IP address is not in use. You	This IP address is not used by anyone and
	are
		is available for use for your AXIS 5900. Set
request timed out	either pinging the wrong IP ad-
		the IP address again, power on the AXIS
	dress or your AXIS 5900 does not
		5900 and then try accessing the unit.
	have the correct IP address.
no response from	The AXIS 5900 is not accessible.	—
ping command	Check your network settings.

SNMP Device Index If you are using the TCP/IP protocol, check that the SNMP Device Index is correct. See “SNMP Device Index” on page 147.

136 AXIS 5900 User’s Manual