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Philips DP-C262 manual Solving Problems, Symptom, Action, Refer to, Information

Models: DP-C262

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Page 201

If "13 Auto Print JRNL" set to "Valid" in

Problem	Symptom		Action		Refer to

While	Paper out	An error massage will appear on the display if
While	Paper out	An error massage will appear on the display if
receiving		the machine has run out of the paper while
		receiving a document. Load paper.

	Paper jam	If paper jam occurs, an error code is displayed.		Operating
		Remove the jammed paper.		Instructions (For
				Basic Operations)

	Paper does not feed.	Check if the paper tray is loaded with paper.		Operating
		Load paper as directed by relevant instructions.		Instructions (For
				Basic Operations)

	Paper is not exited at the end of	Check to see if the paper has not jammed in the		Operating
	a print job.	machine.		Instructions (For
				Basic Operations)

	The automatic print reduction	Check the setting of “24 Print Reduction” in		Operating
	feature does not work.	Function Parameters (Fax/Email Settings> Fax		Instructions (For
		Parameters).		Function
				Parameters)

Communicati	No dial tone heard	•	Check the telephone line connection.	Checking the
ng		•	Check the telephone line.	Telephone Line
				(See page 208)

	The machine won't receive	•	Check the telephone line connection.	Operating
	automatically	•	Check the receive mode settings.	Instructions (For
		•	If "13 Auto Print JRNL" set to "Valid" in	Function
		•	If "13 Auto Print JRNL" set to "Valid" in	Parameters)
			Function Parameters (Fax/Email Settings>	Parameters)
			Function Parameters (Fax/Email Settings>
			Fax Parameters), and the machine is printing
			the received document(s) from memory, which
			also happens to be the 200th transaction, the
			machine will not auto answer until the
			Transaction Journal completes printing.

	Cannot send or receive	An error code appears on the display. See the		Information
		error code table and identify the problem.		Codes (See page
				202)

Operation	Operation rejected	Switch off the machine for seconds, and then
		turn it on again.

Chapter 9 Solving Problems

201

Image 201

Philips DP-C262 manual Solving Problems, Symptom, Action, Refer to, If 13 Auto Print JRNL set to Valid in, Information

Contents

Operating Instructions Model No. DP-C262/C322For Facsimile and Internet Fax Digital Color Imaging Systems User Authentication Operating InstructionsOperating Instructions CD Copy Function Facsimile and Internet Fax FunctionIcons ConventionsNotation IconChapter 3 Convenient Fax Features Table of ContentsChapter 1 Getting To Know Your Machine Chapter 2 Basic Fax TransmissionChapter 5 Internet Fax Chapter 4 Fax ReceptionSub-Address Communication Receive to Memory“File Type and Name” Setting Message Delivery Notice MDN“Ledger Email XMT” “Delivery Notice”Chapter 7 Program Destinations / Program Keys Chapter 6 Handling Communication Reservation FilesChapter 8 Reading Reports/Lists Adding an Email Address to Address BookChapter 10 Appendix Chapter 9 Solving Problems“Program List” “Fax Parameter List”Memo Menu Map Chapter 1 Getting To Know Your MachineSearch Screen Refer to Searching for a DestinationBasic Menu Screen Chapter 1 Getting To Know Your MachineMemory Transmitting a Document Stored in Memory See page Comm. Status Verifying Communication Status See pageTransmit Deferred Transmission See page Chapter 1 Getting To Know Your MachineChapter 1 Getting To Know Your Machine More Menus Edit File Mode Screensettings are required Fax Transmission ProcedureChapter 2 Basic Fax Transmission 1 Place originals3 Enter the fax number from the keypad or select a destination Basic Fax Transmission4 Press the Start key z Refer to Entering a Destination see pageEntering a Destination Chapter 2 Basic Fax TransmissionManual Dialing 1 Follow the step 1 and 2 on pageBasic 3 Press the Start keyRefer to Sub-Address Communication „ Use a Key Name Using the Address Book1 Follow the step 1 and 2 on page 14. 2 Select the Key Name tab 3 Select the desired destination1 Follow the step 1 and 2 on page 14. 2 Select “Program/Group” „ Use Group Dialing3 Select the button for the desired destination group Chapter 2 Basic Fax TransmissionChapter 2 Basic Fax TransmissionSearching for a Destination „ Search through the Address Book Local SearchFollow the step 1 and 2 on page „ Search through the LDAP Server LDAP Search4 Enter a search letter, and then select Select “ Search”Transmission ChapterBasicFax 5 Select “Fax Number” to display a list of destinations1 Follow the step 1 and 2 on page 14. 2 Select “Redial” RedialingChapter 2 Basic Fax Transmission 4 Press the Start keyTransmission with Destination Monitoring When you hear a beep, press the1 Place Originals 2 Press the Fax keyTalking to the Remote Party Before Transmission Chapter2 Basic Fax Transmission „ Resolution Setting Original QualityChapter 2 Basic Fax Transmission „ Original Type2 Press the Fax key 3 Select “Basic Menu” 5 Adjust the original quality, and then select “OK”Chapter 2 Basic Fax Transmission 1 Place Originals‰ Resolution 6 Select a destinationChapter 2 Basic Fax Transmission 7 Press the Start keyMemo Chapter 2 Basic Fax Transmission1 Place originals on the platen Setting the Original SizeChapter 2 Basic Fax Transmission 4 Select “Original Size”6 Set “Quality Adj.” as required 5 Choose the original size, and then select “OK”7 Select a destination 8 Press the Start key3 Select “Basic Menu” Transmitting 2-Sided OriginalsChapter 2 Basic Fax Transmission 1 Place Originalsz Refer to Setting Original Quality see page 5 Select a binding position, and then select “OK”Chapter 2 Basic Fax Transmission 6 Set “Quality Adj.” as requiredSet “Quality Adj.” as required Verification StampSelect a destination Press the Fax keyMemo Chapter 2 Basic Fax TransmissionTransmitting a Document Stored in Memory 2 Basic Fax TransmissionChapter 5 Set “Quality Adj.” as required 4 Select “Memory”z Refer to Setting Original Quality see page Chapter 2 Basic Fax TransmissionPress the Fax key Select “Basic Menu” Direct TransmissionSelect “Direct” Set “Quality Adj.” as required z Refer to Setting Original Quality see page6 Select a destination Chapter 2 Basic Fax Transmission7 Press the Start key z Refer to Entering a Destination see pageVerifying Communication Status 5 When the verification is completedselect “OK” 3 Select “Comm. Status” while the call session is in progressMemo Chapter 2 Basic Fax TransmissionRotated Transmission Chapter 2 Basic FaxTransmission „ Rotation XMT set to “Valid”Chapter 2 Basic Fax Transmission Batch Transmission6 Enter a PIN Code, and then select Getting an Outside Line Using PIN Code Access“OK”. Up to 36 digits Press the Fax Key4 Select the program key Using Program KeysChapter 2 Basic Fax Transmission 1 Place OriginalsTo cancel Memory Transmission Canceling a Communication2 Press the Stop key while the communication is in progress 3 Select “Yes” to stop a communication1 Press the Stop key while the communication is in progress To cancel Direct Transmission2 Select “Yes” to stop a communication 3 Remove the document Chapter 2 Basic Fax TransmissionChapter 2 Basic Fax Transmission Dial PrefixBasic Fax 4 Enter the key operator mode Password, and then select “OK”1 Press the Function key to open the Function Parameters screen 6 Select “120-159”Time Controlled Communication DeferredConv nient Fax Features Convenient Fax FeaturesDeferred Transmission 4 Select “Transmit”5 Set the deferred time, and then select “OK” Chapter 3 Convenient Fax Featuresz Refer to Setting Original Quality see page 6 Set “Quality Adj.” as required4 Enter a communication time, and then Deferred PollingChapter 3 Convenient Fax Features Press the Fax keyChapter 3 Convenient Fax Features 5 If a password is required, enter the password, and then select “OK”6 Select a destination 7 Press the Start keypassword, and then select “OK” 4 If a password is required, enter thePolling Polling6 Press the Start key 5 Select a destinationChapter 3 Convenient Fax Features z Refer to Entering a Destination see pageStoring Documents to be Polled 5 If a password is required, enter the4 Select “Polled” in “Polling” Chapter 3 Convenient Fax FeaturesChapter 3 Convenient Fax Features Using a Mailbox Confidential Communication Fax FeaturesWhat is Confidential Communication? Chapter 3 ConvenientConfidential Transmission Chapter 3 Convenient Fax FeaturesTo transmit a confidential document, follow the steps below Enter the mailbox password 4-digit, and then select “OK” FeaturesConfidential Polling Select “Mail Box”Storing Documents for Confidential Enter the mailbox password 4-digit5 Select “Polled” Chapter 3 Convenient Fax Features„ Confidential Reception Report Printing a Received Confidential DocumentChapter 3 Convenient Fax Features Explanation„ Printing a Received Confidential Document 5 Enter the mailbox password 4-digit3 Select “Mail Box” 4 Select “Print File”Deleting a Confidential Document 5 Enter the mailbox 4-digit passwordChapter 3 Convenient Fax Features Press the Fax keyMemo Chapter 3 Convenient Fax Features„ Example of a Network Using Sub-Addressing What is Sub-Addressing?Chapter 3 Convenient Fax Sub-Address Communication6 Enter the password, and then select Sub-Addressed Transmission using Address Book5 Enter a sub-address, and then select “ OK”Select a destination Chapter 3 Convenient Fax FeaturesPress the Start key z Refer to Entering a Destination see page6 Enter a sub-address Sub-Addressed Transmission using Manual Dialing3 Set “Quality Adj.” as required 4 Enter the fax number from the keypadPassword Communication What is Password Communication?Chapter 3 Convenient Fax Features 6 Select “On”, and then select “OK” Password Transmission8 Select a destination Chapter 3 Convenient Fax Features8 Enter the password 4-digit, and then select “OK” Setting Password-Protected TransmissionPress the Function key to open the 6 Select “40-79”Chapter 3 Convenient Fax Features 9 Select “On” or “Off”, and select “OK”Printing Communication Journal Chapter 3 Convenient Fax FeaturesTHE SLEREXE COMPANY LIMITED 6 Select “On”, “Off”, or “Inc Only”, and then select “OK” 2 Press the Fax key 3 Select “More Menus”Chapter 3 Convenient Fax Features z Refer to Setting Original Quality see pageChapter 3 Convenient Fax Features Transmitting a Document with a Cover SheetPlace Originals Press the Fax keyFax Features 9 16.Convenientz Refer to Setting Original Quality see page ChapterReceiving Documents Chapter 4 Fax ReceptionAutomatic Reception Automatic Reception3 When you hear a beep, press the Start key 4 Hang up the phone 1 When your telephone rings, lift the external telephone handsetManual Reception 2 If a document is loaded on the ADF, remove itPrint Reduction and Duplex Recording „ When Print Reduction is set to “Auto”Print Reduction Chapter 4 Fax ReceptionFax Reception „ When Print Reduction is Set to “Fixed”Duplex Recording ChapterChapter 4 Fax Reception Substitute Memory ReceptionConvenient Reception Features Selective ReceptionChapter 4 Fax Reception Chapter 4 Fax Reception Fax ForwardingChapter 4 Fax Reception Password-ReceptionWhat is Memory Reception? Receive to MemoryChapter 4 Fax Reception 5 Select “On”, and then “OK” Programming Memory ReceptionChapter 4 Fax Reception Press the Fax keyPrinting a Document Received in Memory Fax Reception5 Select “Print”, and then “OK” ChapterChapter 4 Fax Reception What is Internet Fax? What is Internet Fax?Chapter 5 Internet Fax „ Sending Email„ Routing Using the Internet Fax Feature„ Transmitting to a Fax via a Relay Station Relay Transmission Chapter 5 Internet FaxWhat Internet Fax Can Do Sending EmailChapter 5 Internet Fax Inbound Routing Receiving EmailChapter 5 Internet Fax z For more details about routing, refer to Inbound Routing see pageRelay Transmission Chapter 5 Internet Faxhttp//panasonic.co.jp/pcc/en „ If the receiving station is an Internet Fax station Message Delivery Notice MDN„ If the receiving station is a computer Chapter 5 Internet FaxChapter 5 Internet Fax Direct Internet Fax Transmission Using Direct SMTPMemo Chapter 5 Internet FaxTips for Internet Fax „ When Email Transmission Fails„ Telephone Calls Cannot Be Made via LAN Chapter 5 Internet Fax„ Transmitted File Type Setting „ Transmission Resolution„ Dual Port Communication „ Receive Internet Email MessagesProgram Network Parameters Preparing to Use Internet Fax„ Network Parameters Chapter 5 Internet FaxChapter 5 Internet Fax „ Sending Email This machine Other Internet Fax machine or PCSelect “More Menus” if additional Sending an Email ProcedurePress the Fax key to open the Fax screen5. Press the Start key 3. Select “Email”z Refer to Using Cc, Bcc and From see page Refer to When E-mail Transmission FailsChapter 5 Internet Fax Entering an Email Address2 Select “Email” Using the Onscreen Keyboard3 On the Email screen, select 4 Enter an Email Address, and then3 Select the Email Address you want to send 2 Select a Key Name tab„ Search through “Favorites” 1 Follow the step 1 and 2 on page 102. 2 Select “Favorites”3 Select the Group you want to send 1 Follow the step 1 and 2 on page 102. 2 Select “Program/Group”Chapter 5 Internet Fax „ Use Group DialingSearching for Destinations Chapter 5 Internet Fax„ Search through the Address Book Local Search 1 Follow the step 1 and 2 on page „ Search through the LDAP server LDAP SearchSelect “ Global” 5 Select “Email”6 Choose a destination, and then select “OK” Chapter 5 Internet Fax7 Press the Start key Memo Chapter 5 Internet FaxChapter 5 Internet Fax Using Cc, Bcc and From1 On the Email screen, select “Cc” or “Bcc”. See page 103 and page Setting Cc and Bcc2 Select an Email Address, and then select “Close” Chapter 5 Internet Fax1 On the Email screen, select “From”. See page 103 and page Setting From fieldz When “145 Sender Selecton” is set to Chapter 5 Internet FaxConfirming the Destination Setting Subject1 On the Email screen, select “Subject”. See pages 103 and 2 Enter a subject, and then select “OK”5 Select a file type Setting a File Type and a Filename6 To rename the file, select “Custom” Chapter 5 Internet Fax8 Set an Email Address 7 Enter a filename, and then select “OK”Chapter 5 Internet Fax 9 Press the Start key„ Document Sizes and Transmitted/Received Document Sizes Emailing a Ledger-Sized DocumentChapter 5 Internet Fax 1 Place OriginalsChapter 5 Internet Fax 7 Set an Email Address6 Select “On”, and then select “OK” 8 Press the Start keyChapter 5 Internet Fax Setting Message Delivery Notice MDNPlace Originals Press the Fax keyChapter 5 Internet Fax Set an Email AddressPress the Start key z Refer to Entering an Email Address see pageWhen E-mail Transmission Fails Chapter 5 Internet FaxFailure Report Sample Unknown User 6 Select “Email” Using a Completion NoticeSelect a computer to be informed, and then select “OK”Receiving an Email Configure to Receive EmailReceiving Email Automatically Chapter 5 Internet Fax1 Press the Fax key 2 Check for incoming mails 3 Select “Basic Menu” Receiving Email Manually4 Select “Get Email” Chapter 5 Internet Fax1 Press the Fax key Receiving Email with the Program Key3 Select the program key on which POP reception is preprogrammed Chapter 5 Internet FaxMemo Chapter 5 Internet FaxReceiving an Email on a Computer Receiving Email on Your ComputerChapter 5 Internet Fax Chapter 5 Internet Fax Opening EmailInternet Fax What is Inbound Routing?Inbound Routing ChapterConfigure your machine for Internet Fax see page Routing Setup FlowSet required parameters to “Valid” in Function Parameters Program the transferring station in the address bookChapter 5 Internet Fax Settings for Inbound RoutingRouting type ExplanationPress the Function key Programming the Address Book for Inbound Routing5 Enter an Email address, and then select “ OK”Enter a Key Name, and then select “OK” ChapterSelect “IFax”, and then select “OK” 9 Select whether to add the Email address to “Favorites”Chapter 5 Internet Fax What is the Relay Feature? Using the Relay FeatureInitial Sending Station s „ Example 1 Internet Relay NetworkEnd Receiving Stations Relay StationComputer PC Mail Server„ What is the Hardware Configuration? Setting up a Relayed Transmission Network„ What is the Communication Charge? „ How to Program?Chapter 5 Internet Fax Example of a Relayed Transmission Network„ Table 1 Initial Sending Station New York Sample Entries in Address Book„ Table 2 Relay Station London Chapter 5 Internet FaxChapter 5 Internet Fax „ Table 3 Relay Station SingaporeStation Name Email Address/Telephone Number“36 Relay XMT Password “ Function Parameters for Relay StationsChapter 5 Internet Fax Required function ParametersSelect to disable relayed transmission Settings for Initial Sending StationSelect to enable relayed transmission Chapter 5 Internet FaxPress the Function key Adding End Receiving Stations for Relayed Transmission5 Enter a fax number, and then select Chapter 5 Internet Fax6 Enter a station name, and then select “OK” Internet7 Enter a Key Name, and then select “OK” 8 Select whether to add a station to5 Select a Relay Station or enter the Relayed Transmission From Internet FaxEmail Address of the relay station Chapter 5 Internet FaxChapter 5 Internet Fax 7 Select an end receiving station to which the relay station relays8 Press the Start key Receiving Stations for Relayed Transmission see pageChapter 5 Internet Fax Relayed Transmission From PCChapter 5 Internet Fax Requesting a Relayed Transmission from a Computersg-rly#8133111234@singapore.panasonic.co.sg Entry example„TIFF Converter Convenient Application Software„TIFF Converter Mail Linking Program Chapter 5 Internet FaxMemo Chapter 5 Internet FaxResult of Relayed Transmission „ Relayed Transmission Report communication journalChapter 5 Internet Fax Chapter 5 Internet Fax „ Fax Relay Log EmailExplanation ExplanationSMTP Authentication DHCP Dynamic Host Configuration ProtocolUseful Terms to Remember Chapter 5 Internet FaxMemo Chapter 5 Internet FaxDisplaying a Communication Reservation File List Chapter 6 Handling Communication Reservation FilesReading the Reservation Report Chapter 6 Handling Communication Reservation FilesItems covered in the reservation report are as follows 5 Select a communication reservation Editing Communication Reservationsfile to be edited, and then select “OK” 6 Edit the communication time, and then8 Select the destination, and then select “OK” 7 Edit the destination10 To return to standby, press the Reset key Chapter 6 Handling Communication Reservation FilesDeleting a Communication Reservation File 7 To return to standby, press the Reset keyfile to be deleted, and then select 6 Select “Yes”Printing a Communication Reservation File Chapter 6 Handling Communication Reservation FilesCommunication reservation files stored in memory can be printed Adding Documents to a Communication Reservation File Handling Communication Reservation FilesChapter 4 Select “Edit File Mode” 5 Select “Add Document”5 Select or to find the incomplete Resending an Incomplete Documentfile that you want to resend 6 Select the incomplete file that youChapter 7 Program Destinations / Program Keys What is Address Book?Address Book Items Allowed for Entry in the Address BookProgram Keys Chapter 7 ProgramAdding a Fax Number into the Address Book DestinationsProgram 11 To enable routing by the sendersKeys Program5 Enter an Email Address and select Adding an Email Address to Address BookChapter 7 Program Destinations / Program Keys Press the Function key8 Select “IFax”, and then select “OK” 10 To enable sub-addressed routing9 Select whether to add the station to enter a sub-address, and then select “OK”5 Select the station you want to edit, and Editing Address Book6 Edit the station Chapter 7 Program Destinations / Program Keys5 Select the station you want to delete Deleting a Destination from Address Bookfrom the address book, and then Chapter 7 Program Destinations / Program Keys5 Select “Start”, and then select “OK” Printing the Address Book ListChapter 7 Program Destinations / Program Keys Press the Function key„ Using for Program Dialing What is Program Keys?„ Using for Group Dialing „ Using as Email reception Key5 Enter a program dial name, and then Setting for Program Dialing6 Enter a Key Name, and then select Chapter 7 Program Destinations / Program KeysProgram each desired feature Chapter 7 Program Destinations / Program KeysPress the Start key 5 Enter a group dialing name, and then Setting for Group Dialing6 Enter Key Name, and then select Chapter 7 Program Destinations / Program KeysProgram Destinations / Program Keys 7 Select the destinations to be programmed, and then select “OK”Chapter Editing a Group Dialing Chapter 7 Program Destinations / Program KeysTo edit a group dialing, follow the steps below 8 Select the destination to be programmed, and then select “OK” ChapterProgram Destinations / Program Keys Memo Chapter 7 Program Destinations / Program Keys5 Select a program Key, and then select Deleting the Program Key settingSelect “Yes” Chapter 7 Program Destinations / Program KeysChapter 7 Program Destinations / Program Keys Printing the Program ListPress the Function key 5 Select “Start”, and then select “OK”Programming Email Manual Reception on Program Keys Chapter 7 Program Destinations / Program6 Enter a POP Account name, and then 4 Select “5-9”9 Select “Invalid” or “Valid”, and then select “OK” 8 Enter the password, and then select “OK”Chapter 7 Program Destinations / Program Keys InvalidTransaction Journal Chapter 8 Reading Reports/ListsPrinting Transaction Journal 4 Select “Journal”Viewing Communication Results on Touch-Panel Display 6 When the verification completes, select “OK”1 Press the Fax key 2 Select “More Menus” 3 Select “Print Out” Chapter 8 Reading Reports/ListsChapter 8 Reading Reports/Lists Reading Transaction JournalItems in the transaction journal are listed below ExplanationExplanation Chapter 8 Reading Reports/ListsChapter 8 Reading Reports/Lists Communication JournalTHE SLEREXE COMPANY LIMITED Chapter 8 Reading Reports/ListsItems that are covered in the communication journal are listed below ExplanationExplanation Chapter 8 Reading Reports/ListsMemo Chapter 8 Reading Reports/ListsAddress Book List Reports/ListsPrinting Address Book List Press the Fax key. Select “More Menus” Select “Print Out”Chapter 8 Reading Reports/Lists Reading Address Book ListItems in the address book list are listed below ExplanationPrinting Program List Program ListChapter Reports/ListsChapter 8 Reading Reports/Lists Reading Program ListItems in the program list are listed below ExplanationPrinting Fax Parameter List Fax Parameter ListChapter 8 Reading Reports/Lists Press the Fax keyChapter 8 Reading Reports/Lists Reading Fax Parameter ListItems in the fax parameter list are listed below ItemsPrinting Individual XMT Journal Individual XMT JournalChapter 8 Reading Reports/Lists 1 Press the Fax key 2 Select “More Menus” 3 Select “Print Out”Chapter 8 Reading Reports/Lists Reading Individual XMT JournalItems in the individual XMT journal are listed below ExplanationTips for Solving Problems Chapter 9 Solving ProblemsProblem SymptomProblem Chapter 9 Solving ProblemsSymptom ActionChapter 9 Solving Problems Information CodesProblem Chapter 9 Solving ProblemsInfo. code ActionProblem Chapter 9 Solving ProblemsInfo. code ActionProblem Chapter 9 Solving ProblemsRemote Update” is set to Valid Info. codeProblem Chapter 9 Solving ProblemsInfo. code Action„ Power Failure Power FailureChapter 9 Solving Problems ProblemChapter 9 Solving Problems Checking the Telephone LineMemo Chapter 9 Solving ProblemsChapter 10 Appendix Replacing the Verification StampP9250577 Chapter 10 Appendix 7 Reinstall the Stamp AssemblyChapter 10 Appendix GlossaryTerm MeaningTerm Chapter 10 AppendixMeaning receptacle for disk cartridges, disk packs or floppy disks, or it may contain non-removable disk platters likeTerm Chapter 10 AppendixMeaning HandshakingTerm Chapter 10 AppendixMeaning TransmissionTerm Chapter 10 AppendixMeaning network adapters, sound cards, radio transceivers, solid state disks and hard disks to a portable computerTerm Chapter 10 AppendixMeaning A single server machine could have several different server software packages running on it, thus providingChapter 10 Appendix TermMeaning Memo Chapter 10 AppendixUSA Only „ WARRANTY