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Philips intelligent remote control manual Troubleshooting, Problems using the remote control

Models: intelligent remote control

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CHAPTER 6

6Troubleshooting

This chapter offers troubleshooting tips, answers to common questions, and instructions for resetting the remote control. This chapter also tells you how to reach our customer service if you need service or support.

Problems using the remote control

THE DISPLAY IS BLANK

•Tap the screen lightly to make sure the remote control is on.

•Adjust the contrast dial.

•Make sure the batteries are installed properly.

•Install fresh batteries. If you use the recharging dock, recharge the battery pack.

THE DISPLAY IS TOO LIGHT OR TOO DARK

• Adjust the contrast dial.

THE REMOTE CONTROL SHUTS ITSELF OFF

•The remote control is designed to shut off after a few seconds. This is a power-saving feature. You can set the length of time the display stays on; see Chapter 5, “Settings.”

DEVICES DON’T RESPOND TO COMMANDS FROM THE REMOTE CONTROL

•Make sure the remote control is in Use mode; see “Determining if the remote control is in Use mode” on page 22.

•Make sure you point the remote control’s sending eye in the direction of the device with a clear line of sight. If you’re sending a macro, make sure the remote control is aimed toward the devices the entire time the macro is running.

•If the Low Battery icon appears on the display, replace the batteries and try sending the commands again.

•Make sure the remote control knows the correct commands for your device; the remote control’s built-in RC-5 and RC-6 codes don’t work with all brands of equipment. See “Learning commands from other remote controls (Learn mode)” on page 30 for instructions on teaching the remote control to control your devices.

66Chapter 6

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Philips intelligent remote control manual Troubleshooting, Problems using the remote control

Contents

User guide Intelligent Remote Control User Guide User Guide Operate your components Insert batteriesTouch the screen to start Quickreference ModesContents Settings Creating MacrosTroubleshooting Specifications Command ReferenceWelcome Features Intelligent remote controlRecharging dock PC serial cableInstalling AA batteries BatteriesBattery Life Using the recharging dock Compartment Light is on while battery is charging Using the remote control Buttons and controlsTouchscreen buttons Direct-access buttonsLeft and Right buttons This is called tapping the screen Getting startedTo turn the display on To adjust the display To turn on the backlightHome Tap one of the buttons to choose a deviceDevice menu Opening the Device MenuChoosing a Device Control panels Scrolling to a Different Control PanelUse mode To switch devices without affecting the source Icon turns around to show a back view of the remote control Customizing the remote control To customize the remote controlOptional Refine your configuration Refer to What are RC-5 and RC-6 CODES? Understanding modes For help, refer to Use mode on To switch modesTo show or hide the Mode menu Learning commands from other remote controls Learn mode Buttons that can learn commandsTo program a button on the display soft button Now you’re ready to use the new commands Repeat steps 4 and 5 to program other buttonsTroubleshooting See the illustration on To program an item on the Device menuIf necessary, tap the Device tab once to extend it Remote control ﬂashes the word device To program a template button For instructions, see To relabel a button onProgramming the direct-access and Left/Right buttons To program a button globallyTo program a direct-access button on a per-device basis To add a device Adding devices to your system Add modeRemote control displays a choice of buttons Choose how you want to add the new device Relabeling buttons and menu items Label mode To relabel a buttonTap the button you want to relabel To relabel an item on a menu For details, refer to of To relabel a button on Rearranging items in menus Move modeTo rearrange the items in a menu After a few seconds, the remote control returns to Use mode Deleting buttons and menu items Delete mode To delete a button or button actionTo delete a device, Device menu action, or macro group Macro menu open in Delete Restoring Deleted BUTTONS, DEVICES, and Macro Groups Creating Macros Editing Macros Recording macros To record a macroWill belong to.Room for new macros on this panel Tap an empty button to start a new macro When you’re done, tap the Macro tab Troubleshooting Macros To view the commands in a macro To view the commands in a macro while in Use modeContents of the macro appear on the display Editing macrosEdit the macro Display any macro panel or individual macro Organizing macros into groupsTo add a macro group Deleting Macros and Macro Groups To stop a macro Using macrosTo execute a macro Settings To adjust settingsAdjust the settings as described in the following tables DurationTouchscreen Beep of the directButtons Need to use the Revert buttonTo exit Setup Troubleshooting Problems using the remote controlButtons AREN’T Sending the Right Commands Remote Control WON’T LEARN/LABEL/DELETE Commands Problems using the recharging dock Remote Control Error MessagesCommon questions Additional procedures To reset the remote controlTo revert to the original configuration Remote control asks you to conﬁrm your choiceTap Cancel to exit without reverting To calibrate the touchscreenSpeciﬁcations for the intelligent remote control High-resolution 320 ⋅ 240 liquid crystal display withSeven programmable direct-access buttons Backlighting for LCD and direct-access buttonsAutomatic on/off no power switch NiMH 4.8V rechargeable battery pack110/220V-to-12V power adapter 138 mm ⋅ 92 mm ⋅ 38 mmCommand Reference Cancel picture Switch screen a to BInstall Open / Close Video outputButton Command Conﬁrm entry What is ProntoEdit How to receive ProntoEditSerial Cable ProntoEdit System RequirementsService and support 8622 405