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CHAPTER 6
6Troubleshooting
This chapter offers troubleshooting tips, answers to common questions, and instructions for resetting the remote control. This chapter also tells you how to reach our customer service if you need service or support.
Problems using the remote control
THE DISPLAY IS BLANK
•Tap the screen lightly to make sure the remote control is on.
•Adjust the contrast dial.
•Make sure the batteries are installed properly.
•Install fresh batteries. If you use the recharging dock, recharge the battery pack.
THE DISPLAY IS TOO LIGHT OR TOO DARK
• Adjust the contrast dial.
THE REMOTE CONTROL SHUTS ITSELF OFF
•The remote control is designed to shut off after a few seconds. This is a
DEVICES DON’T RESPOND TO COMMANDS FROM THE REMOTE CONTROL
•Make sure the remote control is in Use mode; see “Determining if the remote control is in Use mode” on page 22.
•Make sure you point the remote control’s sending eye in the direction of the device with a clear line of sight. If you’re sending a macro, make sure the remote control is aimed toward the devices the entire time the macro is running.
•If the Low Battery icon appears on the display, replace the batteries and try sending the commands again.
•Make sure the remote control knows the correct commands for your device; the remote control’s
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