Philips intelligent remote control

Chapter 6 — Troubleshooting

THE REMOTE CONTROL WON’T LEARN/LABEL/DELETE

COMMANDS

• If the remote control buzzes and the word

locked

appears on the the remote

control icon when you try to learn, label, or delete a command, it means that

the device’s control panels have been locked to prevent changes. You can’t

modify or delete the commands for the device.

• If the device is not locked, and you’re having trouble teaching the remote

control a command, see “Troubleshooting” on page 66. Or, try resetting the

remote control; see “To reset the remote control” on page 71.

• Keep in mind that a button that has no border can’t learn a command or be

deleted. However, you can relabel it as you would any other button, and you

can make it invisible in Use mode by deleting its label.

THE REMOTE CONTROL WON’T SWITCH MODES

• To ensure that no custom commands are lost, the remote control prevents

you from switching to a customizing mode when the battery is low. You must

replace or recharge the batteries before the remote control can switch to any

mode other than Use mode.

THE REMOTE CONTROL IS LOW ON MEMORY

• If memory is low, the remote control won’t be able to add new devices,

macros, or commands. However, the remote control can clear up some

memory for its use; it does this by permanently removing any devices and

macro groups that you have deleted. When memory is low, the remote

control automatically displays a message and gives you the option to start

clean-up now or cancel and wait until later. (Until memory is cleaned up,

your “deleted” devices and macro groups remain available in memory so that

you can restore them; see “Restoring deleted buttons, devices, and macro

groups” on page 49. Once the remote control cleans up, you can no longer

restore these items.)

IMPORTANT

Memory clean-up can take 10 minutes or longer to ﬁnish.

Don’t remove the batteries while memory clean-up is in progress (or anytime you

see a

Please Wait

message on the screen). Doing so could corrupt the

conﬁguration ﬁle, causing you to lose your custom commands. If you have a

recharging dock, it’s best to place the remote control on the dock while memory

clean-up is in progress.

Programmable

Not programmable