Polycom 2000 Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . 10-1, Users, Connections and Notes . . . . . . . . . . . . . . . . . . 11-1, Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1

Table of Contents

Conference Level Monitoring ...............................................................9-3

Monitoring Operator Conferences and Participants

Requiring Assistance ....................................................................9-11

Requesting Help ................................................................... 9-11

Participant Alerts List ..........................................................9-13

Participant Level Monitoring ............................................................. 9-14

IP Participant Properties .....................................................9-15

Monitoring ISDN/PSTN Participants ...............................9-25

Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Configuring the RMX to enable Recording .............................. 10-1

Defining the Recording Link .............................................. 10-1

Enabling the Recording Features in a Conference IVR

Service ....................................................................................10-3

Enabling the Recording in the Conference Profile .......... 10-4

Managing the Recording Process ...............................................10-6

Using the RMX Web Client to Manage the Recording

Process ....................................................................................10-6

Using DTMF Codes to Manage the Recording Process .. 10-8

Conference Recording with Codian IP VCR .................................... 10-9

Users, Connections and Notes . . . . . . . . . . . . . . . . . . 11-1

Listing Users ..................................................................................11-2

Adding a New User ..................................................................... 11-3

Deleting a User ............................................................................. 11-4

Changing a User’s Password ......................................................11-5

Connections ...........................................................................................11-6

Viewing the Connections List .....................................................11-6

Notes ......................................................................................................11-7

Using Notes ...................................................................................11-7

Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1

IP Network Services .............................................................................12-2

Management Network (Primary) ...............................................12-2

Default IP Service (Conferencing Service) ................................ 12-2

Modifying the Management Network ...................................... 12-3

Modifying the Default IP Network Service .............................. 12-9

IP Network Monitoring .............................................................12-23

ISDN/PSTN Network Services ........................................................12-27

Adding/Modifying ISDN/PSTN Network Services ............ 12-28