Chapter 13-IVR Services
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7Select the location where the format will reside, enter a name and
then click OK.
The system returns to the Sound Selection dialog box.
8Click OK.
The system returns to the Properties for Sound dialog box.
9Click OK.
The system returns to the Sound–Sound Recorder dialog box. You are
now ready to record your voice message.
To record a new audio message:
Make sure that a microphone or a sound input device is connected to
your PC.
1On your PC, click Start > Programs > Accessories > Entertainment >
Sound Recorder.
The Sound–Sound Recorder dialog box opens.
2Click File > New.
3Click the Record button.
The system starts recording.
4Start narrating the desired message.
5Click the Stop Recording button.
6Save the recorded message as a wave file, click File > Save As.
Regardless of the recording utility you are using, verify that any new audio
message recorded adheres to the following format settings: 16.000kHz, 16Bit,
Mono.
For all audio IVR messages, stop the recording anytime up to 3 minutes (which
is the maximum duration allowed for an IVR voice message). If the message
exceeds 3 minutes it will be rejected by the RMX unit.