Polycom 2000 Defining the Components Enabling Operator Assistance

Polycom RMX 2000 Administrator’s Guide
7-3
•An Operator conference cannot be defined as a Reservation.
•An Operator conference can be saved to a Conference Template. An
ongoing Operator conference can be started from a Conference
Template.
• The Operator participant cannot be deleted from the Operator
conference, but it can be disconnected from the conference.
• When deleting or terminating the Operator conference, the operator
participant is automatically disconnected from the MCU, even if
participating in a conference other than the Operator conference.
• Participants in Telepresence conferences cannot be moved from their
conference, but an operator can join their conference and help them if
assistance is required.
• Moving participants from/to an Operator conference follows the same
guidelines as moving participants between conferences. For move
guidelines, see “Move Guidelines” on page 1.
• When a participant is moved from the Entry Queue to the Operator
conference, the option to move back to the source (Home) conference
is disabled as the Entry Queue is not considered as a source
conference.
• The conference chairperson cannot be moved to the Operator
conference following the individual help request if the Auto Terminate
When Chairperson Exits option is enabled, to prevent the conference
from automatically ending prematurely. In such a case, the assistance
request is treated by the system as a conference assistance request,
and the operator can join the conference.
Defining the Components Enabling Operator Assistance
To enable operator assistance for conferences, the following conferencing
entities must be adjusted or created:
• IVR Service (Entry Queue and Conference) in which Operator
Assistance options are enabled.
• A Conference Profile with the Operator Conference option enabled.
• An active Operator conference with a connected Operator
participant.