Polycom 2000 Operator Assistance & Participant Move . . . . . . . . . . . 7-1, Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1, Conference and Participant Monitoring . . . . . . . . . . . . 9-1

Polycom RMX 2000 Administrator’s Guide

Viewing and Modifying Reservations .......................................6-18

Using the Week and Day views of the Reservations

Calendar .................................................................................6-18

Deleting Reservations ..................................................................6-20

Searching for Reservations using Quick Search ...................... 6-21

Operator Assistance & Participant Move . . . . . . . . . . . 7-1

Operator Conferences ............................................................7-1

Defining the Components Enabling Operator Assistance ....... 7-3

Defining a Conference IVR Service with Operator

Assistance Options .................................................................7-4

Defining an Entry Queue IVR Service with Operator

Assistance Options .................................................................7-7

Defining a Conference Profile for an Operator

Conference ...............................................................................7-9

Defining an Ongoing Operator Conference ..................... 7-16

Saving an Operator Conference to a Template ................ 7-21

Starting an Operator Conference from a Template ......... 7-22

Monitoring Operator Conferences and Participants

Requiring Assistance ....................................................................7-23

Requesting Help ................................................................... 7-23

Participant Alerts List .......................................................... 7-25

Moving Participants Between Conferences ..............................7-25

Moving Participants .............................................................7-27

Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Guidelines ................................................................................8-1

Using Conference Templates ................................................................8-3

Toolbar Buttons .......................................................................8-4

Creating a New Conference Template ................................................8-5

Creating a new Conference Template from Scratch ..................8-5

Saving an Ongoing Conference as a Template ........................ 8-12

Saving an Operator Conference to a Template ................ 8-12

Starting an Ongoing Conference From a Template .........................8-14

Starting an Operator Conference from a Template ......... 8-15

Scheduling a Reservation From a Conference Template ................8-16

Deleting a Conference Template ........................................................8-18

Conference and Participant Monitoring . . . . . . . . . . . . 9-1

General Monitoring ................................................................................9-2