Polycom RMX 2000 Administrator’s Guide
vii
Obtaining ISDN/PSTN required information ............... 12-28
Modifying an ISDN/PSTN Network Service .........................12-36
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1IVR Services List ...................................................................................13-2
IVR Services Toolbar ....................................................................13-3
Adding Languages ...............................................................................13-4
Defining a New Conference IVR Service ..........................................13-9
Defining a New Conference IVR Service .................................. 13-9
Entry Queues IVR Service .................................................................13-26
Defining a New Entry Queue IVR Service ..............................13-26
Setting a Conference IVR Service or Entry Queue IVR
Service as the Default Service ...................................................13-31
Modifying the Conference or Entry Queue IVR Service
Properties .....................................................................................13-32
Replacing the Music File ................................................................... 13-33
Adding a Music File ...........................................................13-33
Creating Audio Prompts and Video Slides ....................................13-35
Recording an Audio Message ...................................................13-35
Creating a Welcome Video Slide ..............................................13-39
Default IVR Prompts and Messages ................................................13-40
Volume Control of IVR Messages, Music and Roll Call ............... 13-44
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . 14-1The CDR File .........................................................................................14-2
CDR File Formats ......................................................................... 14-2
CDR File Contents ........................................................................14-3
Viewing, Retrieving and Archiving Conference Information ....... 14-5
Viewing the Conference Records ...............................................14-5
Refreshing the CDR List ..............................................................14-6
Retrieving and Archiving Conference CDR Records ..............14-7
Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1Call Flows ......................................................................................15-1
Direct Dialing ........................................................................15-1
Gateway IVR .........................................................................15-6
Interoperability with CMA ................................................. 15-9
Connection Indications ................................................................15-9
Gateway Functionality ...............................................................15-10
Configuring the Gateway Components on the RMX ............ 15-12