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Polycom P001 manual Regulatory Notices, Polycom Solution Support

Models: P001

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User’s Guide for the Polycom RealPresence Group Series

To contact Polycom Technical Support, go to support.polycom.com.

Enter the following information about your RealPresence group system, then ask a question or describe the problem. This information helps us to respond faster to your issue:

•To find your system’s 14-digit serial number, go to > Information > System Detail or locate the number on the back of the system.

•To find the software version of your system, go to > Information > System Detail.

•To find active alert messages generated by your system, go to > Status.

•To find information about your network, go to > Information > Network.

•Provide any troubleshooting steps that you have already tried.

Polycom Solution Support

Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.

Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook, Microsoft Office Communications Server and Microsoft Lync Server 2010 integrations. For additional information and details please refer to http://www.polycom.com/services/professional_services/index.html or contact your local Polycom representative.

Regulatory Notices

Regulatory notices describe safety and legal considerations for using the following Polycom RealPresence Group systems:

•Polycom RealPresence Group System 300 (Regulatory Model P001 Group 300)

•Polycom RealPresence Group System 500 (Regulatory Model P001 Group 500)

Polycom, Inc.

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Polycom P001 manual Regulatory Notices, Polycom Solution Support

Contents

Polycom Document Title User’s Guide for the Polycom RealPresence Group Series4.0.0 November 2012 3725-63715-001/A Type the document titlePatent Information Trademark InformationContents Placing a Multipoint Call Hanging Up a Multipoint Call Version User’s Guide for the Polycom RealPresence Group SeriesUser’s Guide for the Polycom RealPresence Group Series Using the Remote ControlTo recharge the remote control battery Recharging the Remote Control BatteryTo shut down the RealPresence Group System, do one of the following Powering On and OffPower On Self Test POST To power on the RealPresence Group System, do one of the followingTo return to the Home screen Navigating the Local User InterfaceTo open the Menu screen Place a Call Recent Calls Place a Call Contacts Calling and AnsweringPlacing a Call Calling by Entering a Name or Number1 Go to Place a Call and select Recent Calls Calling from the Recent Calls ListCalling from the Contacts Screen To place a call from the Recent Calls screenCalling a Speed Dial Entry Answering a CallEnding a Call Types of Video Calls You Can MakeParticipating in an Encrypted Call Controlling What You SeeViewing Your System’s IP Address Out of a call Selecting and Adjusting a Camera or Other Video SourceEagleEye Director or Polycom EagleEye III using the remote control To select a near-end or far-end camera, or other video sourceTo adjust a Polycom EagleEye View camera To start camera tracking Starting and Stopping Camera Tracking with EagleEye DirectorTo stop camera tracking 1 Select Cameras Presets Setting and Using Camera PresetsTo view stored presets To move the camera to a stored presetTo adjust the volume Switching Between Full-Screen Video and the Home ScreenAdjusting Volume To store a presetPoints to note about muting the microphone Muting the MicrophoneEnjoying Stereo Audio in Video Calls To mute or unmute the microphoneShowing Content with People+Content IP Showing ContentRefresh rates Hz ResolutionInformation System Detail 3 Click DisconnectRefresh rates Hz To set up your RealPresence Group system to show contentRealPresence Group 500 System ResolutionTo stop showing content Points to note about showing contentRealPresence Group 700 System Searching for Directory Contacts Working with Directory and Contact EntriesServer 2010 on page To place a multipoint call by adding sites to a call To place a multipoint call using Recent CallsIncluding Multiple Sites in Calls Placing a Multipoint CallHanging Up a Multipoint Call Passwords for Multipoint CallsTo place a multipoint call using Contacts Points to note about passwords and multipoint callsTo change layouts during a multipoint call To enter a meeting passwordTo configure a meeting password Multipoint Viewing LayoutsTo temporarily refuse incoming calls Temporarily Refusing CallsChanging the Way Calls Are Answered Answering Video Calls AutomaticallyTo mute automatically answered video calls Muting Automatically Answered Video Calls2 Select Mute Auto Answer Calls To place a multipoint call using a connected SoundStation IP 7000 conference phone To end a call using a connected SoundStation IP 7000 conference phone Using Microsoft Outlook CalendaringJoining a Scheduled Meeting Viewing Scheduled MeetingsTo join a scheduled meeting from the Calendar screen Icon To manage contacts using Office Communicator or Microsoft LyncViewing Microsoft Office Communications Server or Microsoft Lync Server 2010 Presence StatesTo activate call forwarding Using Avaya Network Features with Video CallsMultipoint Calls Using Centralized Conferencing Control Protocol CCCP Muting in a CCCP CallTo transfer a call To deactivate call forwardingTo add a system to a call To allow the far end to control your camera Adjusting for Room LightingCustomizing Your Workspace Allowing the Far-End System to Control Your CameraPlacing a Test Call TroubleshootingAccessing System Information, Status, and Diagnostics Screens Allowing Video Display on the WebStatus To access information about your systemTo access information about your system status System InformationStatus Screen In a Call Status InformationStatus Screen DescriptionDiagnostic Screen System DiagnosticsTo access information about your system diagnostics Select DiagnosticsDescription Diagnostic ScreenAudio Meter Polycom Technical Support Using the Knowledge BaseContacting Technical and Solution Support Searching DocumentationRegulatory Notices Polycom Solution SupportUser’s Guide for the Polycom RealPresence Group Series Polycom RealPresence Group System 700 Regulatory Model P002Polycom, Inc