Troubleshooting, Allowing Video Display on the Web | Polycom P001

User’s Guide for the Polycom RealPresence Group Series

Allowing Video Display on the Web

If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates. You can use the Polycom web interface’s Web Director to view the room or video.

Caution. The default setting is to not allow video display. Be sure to verify whether your system administrator wants the setting to be changed.

To allow the display of video on the web:

1Navigate to > Meetings.

2Select Allow Video Display on Web.

Troubleshooting

Placing a Test Call

To troubleshoot any issues making video calls, call a Polycom video site to test your setup. You can find a list of worldwide numbers that you can use to test your Polycom RealPresence Group system at www.polycom.com/videotest.

Try these best practice methods:

•Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code.

•To find out if the problem exists in your system, ask the person you were trying to reach to call you instead.

•Find out if the system you are calling is powered on and is functioning properly.

•If you can make calls but not receive them, make sure that your system is configured with the correct number.

Accessing System Information, Status, and Diagnostics Screens

The Polycom RealPresence Group systems provide various screens that allow you to review information about calls made by the system and to review network usage and performance.

Polycom, Inc.

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Polycom P001 Troubleshooting, Allowing Video Display on the Web, Placing a Test Call, Select Allow Video Display on Web

Contents

User’s Guide for the Polycom RealPresence Group Series Patent Information Trademark Information Contents User’s Guide for Polycom RealPresence Group Series Contents User’s Guide for the Polycom RealPresence Group Series Using the Remote Control To recharge the remote control battery Recharging the Remote Control Battery Power On Self Test Post Powering On and Off To return to the Home screen Navigating the Local User InterfaceTo open the Menu screen Placing a Call Calling and AnsweringCalling by Entering a Name or Number Place a Call Recent Calls Place a Call Contacts Calling from the Contacts Screen Calling from the Recent Calls ListGo to Place a Call and select Recent Calls Go to Place a Call and select Contacts Ending a Call Answering a CallTypes of Video Calls You Can Make Calling a Speed Dial Entry Participating in an Encrypted Call Controlling What You SeeViewing Your System’s IP Address Out of a call Selecting and Adjusting a Camera or Other Video SourceA call To adjust a Polycom EagleEye View camera To stop camera tracking To start camera tracking To view stored presets Setting and Using Camera PresetsTo move the camera to a stored preset Select Cameras Presets Adjusting Volume Switching Between Full-Screen Video and the Home ScreenControlling What You Hear Enjoying Stereo Audio in Video Calls Muting the MicrophoneTo mute or unmute the microphone Points to note about muting the microphone Showing Content with People+Content IP Showing Content Information System Detail ResolutionClick Disconnect Refresh rates Hz To set up your RealPresence Group system to show content Resolution Refresh rates HzRealPresence Group 500 System To stop showing content Points to note about showing content Searching for Directory Contacts Working with Directory and Contact Entries Including Multiple Sites in Calls To place a multipoint call using Recent CallsPlacing a Multipoint Call To place a multipoint call by adding sites to a call Hanging Up a Multipoint Call Passwords for Multipoint Calls To configure a meeting password To enter a meeting passwordMultipoint Viewing Layouts To change layouts during a multipoint call Changing the Way Calls Are Answered Temporarily Refusing CallsAnswering Video Calls Automatically To temporarily refuse incoming calls To mute automatically answered video calls Muting Automatically Answered Video CallsSelect Mute Auto Answer Calls User’s Guide for the Polycom RealPresence Group Series Using Microsoft Outlook Calendaring Joining a Scheduled Meeting Viewing Scheduled Meetings Icon Presence Description Muting in a Cccp Call Using Avaya Network Features with Video CallsTo activate call forwarding To transfer a call To deactivate call forwardingTo add a system to a call Customizing Your Workspace Adjusting for Room LightingAllowing the Far-End System to Control Your Camera Select Far Control of Near Camera Allowing Video Display on the Web TroubleshootingPlacing a Test Call To allow the display of video on the web Status System InformationSelect Information Select Status A Call Status Information Status Screen Description To access information about your system diagnostics System DiagnosticsSelect Diagnostics Diagnostic Screen Description Play the VCR or DVD to test the audio Contacting Technical and Solution Support Using the Knowledge BaseSearching Documentation Polycom Technical Support Regulatory Notices Polycom Solution Support Polycom RealPresence Group System 700 Regulatory Model P002