Troubleshooting

 

 

Problem

Causes and solutions

Reference

 

 

 

 

 

 

 

 

Transmission is possible,

The optional terminal adaptor

---

 

 

though receiving is impossi-

setting is incorrect. Check the

 

 

 

ble.

setting.

 

 

 

 

 

 

 

 

 

Receiving is possible, though

The optional terminal adaptor

---

 

 

transmission is impossible.

setting is incorrect. Check the

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

When using On Hook Dial or

If the machine fails to detect

p.15 “Setting a Scan Area”

 

 

Manual Dial, “Receiv-

the size of the original when

 

 

 

ing...” appears and trans-

the {Start} key is pressed, it

 

 

 

mission is not allowed.

performs a receiving opera-

 

 

 

 

 

tion. Press [Scan Area], select

 

 

 

 

 

the scan area, and then resend

 

 

 

 

 

the document.

 

 

 

 

 

 

 

 

 

LAN-Fax Driver does not

The entered login user name,

Ask the administrator.

 

 

work.

login password, or driver en-

 

 

 

 

 

cryption key is incorrect.

 

 

 

 

 

Check your login user name,

 

5

 

 

 

 

 

 

 

login password, or driver en-

 

 

 

 

 

cryption key, and enter them

 

 

 

 

 

correctly.

 

 

 

 

 

 

 

 

 

 

 

A high security level is set by

Ask the administrator.

 

 

 

 

the extended security func-

 

 

 

 

 

tion. Consult your administra-

 

 

 

 

 

tor about appropriate security

 

 

 

 

 

settings.

 

 

 

 

 

 

 

 

All fax messages stored in

When about one hour passes

p.198 “Turning Off the Main

 

 

memory have been lost. Those

after power of the machine is

Power / When a Power Fail-

 

 

messages include ones stored

turned off, all fax messages

ure Occurs”, Facsimile Refer-

 

 

through Memory Transmis-

stored in memory are lost. If

ence <Advanced Features>

 

 

sion/Reception, Confidential

any messages have been lost

 

 

 

Reception, Substitute Recep-

for this reason, a Power Fail-

 

 

 

tion, or Auto Document.

ure Report is automatically

 

 

 

 

 

printed when the machine is

 

 

 

 

 

turned on. If fax messages

 

 

 

 

 

stored for Memory Transmis-

 

 

 

 

 

sion have been lost, check the

 

 

 

 

 

destinations and resend the

 

 

 

 

 

messages. If fax messages re-

 

 

 

 

 

ceived through Memory, Con-

 

 

 

 

 

fidential or Substitute

 

 

 

 

 

Reception have been lost, ask

 

 

 

 

 

the senders to resend the mes-

 

 

 

 

 

sages. If Auto Documents

 

 

 

 

 

have been lost, reprogram

 

 

 

 

 

them.

 

 

 

 

 

 

 

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