
Troubleshooting
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| Problem | Causes and solutions | Reference | |
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| Transmission is possible, | The optional terminal adaptor | ||
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| though receiving is impossi- | setting is incorrect. Check the |
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| ble. | setting. |
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| Receiving is possible, though | The optional terminal adaptor | ||
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| transmission is impossible. | setting is incorrect. Check the |
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| setting. |
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| When using On Hook Dial or | If the machine fails to detect | p.15 “Setting a Scan Area” | |
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| Manual Dial, “Receiv- | the size of the original when |
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| ing...” appears and trans- | the {Start} key is pressed, it |
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| mission is not allowed. | performs a receiving opera- |
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| tion. Press [Scan Area], select |
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| the scan area, and then resend |
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| the document. |
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| The entered login user name, | Ask the administrator. | ||
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| work. | login password, or driver en- |
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| cryption key is incorrect. |
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| Check your login user name, |
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5 |
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| login password, or driver en- |
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| cryption key, and enter them |
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| correctly. |
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| A high security level is set by | Ask the administrator. |
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| the extended security func- |
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| tion. Consult your administra- |
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| tor about appropriate security |
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| settings. |
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| All fax messages stored in | When about one hour passes | p.198 “Turning Off the Main | |
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| memory have been lost. Those | after power of the machine is | Power / When a Power Fail- | |
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| messages include ones stored | turned off, all fax messages | ure Occurs”, Facsimile Refer- | |
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| through Memory Transmis- | stored in memory are lost. If | ence <Advanced Features> | |
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| sion/Reception, Confidential | any messages have been lost |
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| Reception, Substitute Recep- | for this reason, a Power Fail- |
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| tion, or Auto Document. | ure Report is automatically |
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| printed when the machine is |
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| turned on. If fax messages |
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| stored for Memory Transmis- |
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| sion have been lost, check the |
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| destinations and resend the |
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| messages. If fax messages re- |
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| ceived through Memory, Con- |
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| fidential or Substitute |
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| Reception have been lost, ask |
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| the senders to resend the mes- |
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| sages. If Auto Documents |
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| have been lost, reprogram |
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| them. |
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