Solving Problems

 

 

 

 

 

 

 

Problem

Causes and solutions

Reference

 

 

 

 

 

 

 

Transmission failed due to

If the e-mail size specified on

p.148 “E-mail Settings”, Fac-

 

 

“Exceeded max. E-mail size.”

the machine is too large, the

simile Reference <Advanced Fea-

 

 

error.

Internet Fax document cannot

tures>

 

 

 

be sent. Set Max. E-mail Size

 

 

 

 

to [Off], or set the maximum e-

 

 

 

 

mail size to a larger value.

 

 

 

 

Then, re-send the document.

 

 

 

 

 

 

 

 

When a correct password is

Documents are locked by a se-

Ask the administrator.

 

 

entered, you cannot print doc-

curity function when incorrect

 

 

 

uments that appear in the con-

passwords are entered a cer-

 

 

 

fidential box or bulletin board

tain number of times. Contact

 

 

 

box, or transmit / print out

the administrator.

 

 

 

stored documents.

 

 

 

 

 

 

 

 

 

[ProgDest] or [Manual Input]

This function is made unavail-

Ask the administrator.

 

 

does not appear.

able by the enhanced security

 

 

 

 

function. Consult your user

 

 

 

 

administrator.

 

 

 

 

 

 

 

5

The following functions are

This function is made unavail-

Ask the administrator.

 

not available: Transfer Box,

able by the enhanced security

 

 

 

Forwarding, Store File in the

function. Consult your user

 

 

 

Information Box, SMTP Re-

administrator.

 

 

 

ception Using Internet Fax

 

 

 

 

and Polling Transmission.

 

 

 

 

 

 

 

 

 

Other party reception is not

Check whether 500 or more

Ask the administrator.

 

 

possible after group specifica-

destinations in total are regis-

 

 

 

tion and memory transfer.

tered in a group.

 

 

 

 

 

 

 

 

Although a group specifica-

A maximum of 500 parties can

“Registering a Destination to a

 

 

tion has been done to the fol-

be specified for a group.

Group”, General Settings Guide

 

 

lowing parties, the reception

Check if there are registered

 

 

 

was not possible.

over the specified numbers in

 

 

 

Transfer Box, Forwarding,

the address book. If a group

 

 

 

has been registered in another

 

 

 

Forwarding of Special Sender,

 

 

 

Reception File Setting, E-mail

group, it will not transmitted

 

 

 

even in case of specifying in

 

 

 

TX Results, SMTP Reception

 

 

 

the 1 to 5 of the transfer box in

 

 

 

Using Internet Fax.

 

 

 

spite that it will not be dis-

 

 

 

 

 

 

 

 

played as error at time of spec-

 

 

 

 

ifying.

 

 

 

 

 

 

 

 

95