
Troubleshooting
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| Message | Causes and solutions |
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| Cannot scan to send fax message | The Copy or Document Server function is in |
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| as scanner is in use for other | use. To cancel the job in process, do the follow- |
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| function. | ing, and then try faxing again. |
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| Press [Exit], and then press the {Copy} or {Doc- |
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| ument Server} key. Next press the {Clear/Stop} |
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| key. When the message “[Stop] key was |
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| pressed. Stop copying? [Stop] |
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| key was pressed. Stop stor- |
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| ing?[Stop] key was pressed. Stop |
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| copying?” or “[Stop] key was |
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| pressed. Stop storing?” appears, |
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| press [Stop]. |
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| Updating the destination | Wait with the main power switch on. The ma- |
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| list... Please wait. Specified | chine will enter standby mode after it exits |
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| destination(s) or sender's name | from RDS mode. |
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| has been cleared. |
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5 |
| Please |
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| date finishes. |
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| Check whether there are any | Check if the alias telephone number is correct- |
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| network problems. | ly programmed. |
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| • Check the alias telephone number is cor- | |
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| rectly programmed using the Web Image |
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| Monitor. See the Web Image Monitor's |
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| Help. |
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| • Consult your network administrator. |
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| Check whether there are any | Cannot access gatekeeper. |
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| network problems. | • Use your Web Image Monitor to check the |
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| gatekeeper address is correctly pro- | |
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| grammed. See the Web Image Monitor's |
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| Help. |
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| • Consult your network administrator. |
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| Check whether there are any | Registering of user name is rejected by SIP |
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| network problems. | server. |
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| • Use your Web Image Monitor to check the | |
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| SIP server address and user name are cor- |
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| rectly programmed. See the Web Image |
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| Monitor's Help. |
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| • Consult your network administrator. |
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| Check whether there are any | Cannot access to SIP server. |
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| network problems. | • Use your Web Image Monitor to check the |
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| SIP server address is correctly pro- | |
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| grammed. See the Web Image Monitor's |
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| Help. |
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| • Consult your network administrator. |
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