Troubleshooting

 

 

Message

Causes and solutions

 

 

 

 

 

 

Cannot scan to send fax message

The Copy or Document Server function is in

 

 

as scanner is in use for other

use. To cancel the job in process, do the follow-

 

 

function.

ing, and then try faxing again.

 

 

 

Press [Exit], and then press the {Copy} or {Doc-

 

 

 

ument Server} key. Next press the {Clear/Stop}

 

 

 

key. When the message “[Stop] key was

 

 

 

pressed. Stop copying? [Stop]

 

 

 

key was pressed. Stop stor-

 

 

 

ing?[Stop] key was pressed. Stop

 

 

 

copying?” or “[Stop] key was

 

 

 

pressed. Stop storing?” appears,

 

 

 

press [Stop].

 

 

 

 

 

 

Updating the destination

Wait with the main power switch on. The ma-

 

 

list... Please wait. Specified

chine will enter standby mode after it exits

 

 

destination(s) or sender's name

from RDS mode.

 

 

has been cleared.

 

 

 

 

 

5

 

Please re-select after the up-

 

 

 

 

 

 

date finishes.

 

 

 

 

 

 

 

 

 

Check whether there are any

Check if the alias telephone number is correct-

 

 

network problems.

ly programmed.

 

 

[13-10]

• Check the alias telephone number is cor-

 

 

 

rectly programmed using the Web Image

 

 

 

Monitor. See the Web Image Monitor's

 

 

 

Help.

 

 

 

• Consult your network administrator.

 

 

 

 

 

 

Check whether there are any

Cannot access gatekeeper.

 

 

network problems.

• Use your Web Image Monitor to check the

 

 

[13-11]

gatekeeper address is correctly pro-

 

 

 

grammed. See the Web Image Monitor's

 

 

 

Help.

 

 

 

• Consult your network administrator.

 

 

 

 

 

 

Check whether there are any

Registering of user name is rejected by SIP

 

 

network problems.

server.

 

 

[13-17]

• Use your Web Image Monitor to check the

 

 

 

SIP server address and user name are cor-

 

 

 

rectly programmed. See the Web Image

 

 

 

Monitor's Help.

 

 

 

• Consult your network administrator.

 

 

 

 

 

 

Check whether there are any

Cannot access to SIP server.

 

 

network problems.

• Use your Web Image Monitor to check the

 

 

[13-18]

SIP server address is correctly pro-

 

 

 

grammed. See the Web Image Monitor's

 

 

 

Help.

 

 

 

• Consult your network administrator.

 

 

 

 

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