Ricoh 3245 [14-09], [14-33], [15-01]

Troubleshooting

		Message	Causes and solutions

		Check whether there are any	E-mail transmission was refused by SMTP au-
		network problems.	thentication, POP before SMTP authentication
		[14-09]	or login authentication of the PC in which the
		[14-09]	folder for transfer is specified.
			folder for transfer is specified.
			• Check the user name and password for
			SMTP authentication or POP before SMTP
			authentication are correctly programmed
			from File Transfer under System Settings.
			See “File Transfer”, Network Guide. You can
			also use the Web Image Monitor for confir-
			mation. See the Web Image Monitor's
			Help.
			• Check the user name and password of the
			e-mail account are correctly programmed
			from File Transfer under System Settings.
			See “File Transfer”, Network Guide. You can
			also use the Web Image Monitor for confir-
			mation. See the Web Image Monitor's
5			mation. See the Web Image Monitor's
5			Help.
			• Check the login user ID and password for
			PC in which folder for transfer is specified
			are correctly programmed.
			• Check the folder for transfer is correctly
			specified.
			• Check the PC in which folder for transfer is
			specified is correctly operated.
			• Consult your network administrator.

		Check whether there are any	No machine's e-mail address is programmed.
		network problems.	• Check the machine's e-mail address is cor-
		[14-33]	rectly programmed from File Transfer un-
			der System Settings. See “File Transfer”,
			Network Guide. You can also use the Web
			Image Monitor for confirmation. See the
			Web Image Monitor's Help.
			• Consult your network administrator.

		Check whether there are any	No POP3/IMAP4 server's address is pro-
		network problems.	grammed.
		[15-01]	• Check the host name or IP address of the
			POP3/IMAP4 server is correctly pro-
			grammed using the Web Image Monitor.
			See the Web Image Monitor's Help.
			• Consult your network administrator.

90

Contents

FAX Option Type Operating Instructions Facsimile Reference <Basic Features Getting Started Page Manuals for This Machine ❖Scanner Reference (PDF file - CD-ROM1) ❖Manuals for DeskTopBinder Lite [Setup] [Start] ❖Other manuals TABLE OF CONTENTS Specifying a Destination Searching for a Destination 3. Using Internet Fax Functions Internet Fax Functions (by E-Mail) Canceling a Transmission of an Internet Fax 5. Troubleshooting Page NOTICE -Noticeabout the Telephone Consumer Protection Act (Valid in USA only) Note to users in Canada Remarque concernant les utilisateurs au Canada -Avertissement: Important Safety Instructions Caution How to Read This Manual Symbols 1. Getting Started Control Panel 6.Display Panel 8.{Program} key 9.{Clear Modes} key 13.Function status indicators 14.Data In indicator Reading the Display Reading the display panel and using keys Display contents will differ depending on installed optional units ❖ Initial Display 1.Allows you to select scanning conditions and sizes Press this button to enter or add fax number 4.Displays messages and the ma- chine status [Add] 6.Press to display various informa- tion about transmission Displays Quick Operation keys set for frequently used functions [TX File Status] User Authentication Log Off (Using the Control Panel) A Press {User Tools/Counter} B Press [Logout] C Press [Yes] [Yes] Page 2. Faxing Placing Originals Clear/Stop Setting a Scan Area Specifying standard sizes Specifying programmed sizes Specifying Mixed Original Sizes Specifying Auto Detect Transmission Modes Memory Transmission A Make sure that Memory TX is se- lected B Place the original C Make the settings you require D Specify a destination F Specify a destination G Press the {Start} key -Sendingoriginals using the exposure glass -Checkingthe transmission settings Check Modes -BroadcastingSequence -Checkingthe transmission progress Canceling a Memory Transmission While the Original Is Being Scanned While the Original Is Being Transmitted Before the Transmission Is Started Page Immediate Transmission E Press the {Start} key Canceling an Immediate Transmission Before You Have Pressed the {Start} Key After You Have Pressed the Confirming Transmission Confirming on Display Confirming by Report Confirming by E-mail Scan Settings Resolution Original Type Image Density (Contrast) Auto Image Density Manual Image Density Combined Auto and Manual Image Density Mixing Scan Settings for a Multiple Page Original {Start} key When placing originals in the optional Auto Document Feeder Specifying a Destination Entering a Fax Number Using the {Tone} key with On Hook Dial Entering an E-mailAddress Entering an IP-FaxDestination C Enter the IP-Faxdestination and then press [OK] [Protocol] -IP-FaxDestination ❖When not using a gatekeeper/SIP server ❖When using a gatekeeper/SIP server Registering Entered Destinations to the Address Book Using Destination Lists Switching the titles of destination lists Specifying a single destination Specifying a group of destinations [Select] [Cancel] D Press the {Start} key Searching for a Destination Search by Destination Name Search by Fax Number Search by E-mailAddress Search by IP-FaxDestination Search by LDAP Server G Enter a partial string for each search condition for each con- dition, and then select the search criteria [Name] [Search Beginning Word] •[Search End Word]: Search for strings that end with the specified character Specifying a Registration Number Reception Receiving a Fax in Manual Reception Mode Page 3. Using Internet Fax Functions Internet Fax Functions (by E-Mail) Internet Fax Precautions Functions Not Supported by E-mailTransmission Functions Not Supported by E-mailReception T.37 Full Mode ❖Registering the Received Reception Confirmation Contents ❖Requesting a Reception Confirmation Sending Internet Fax Documents [E-mail Account] B When you set an e-mailoption, press [Sub TX Mode] C Press [E-mailOptions] To enter the subject To enter the text To set reception notice To set BCC transmission G Select the scan settings you require H Enter the e-mailaddress J Specify the next destination K Press the {Start} key Confirming Reception Page Canceling a Transmission of an Internet Fax While the Original Is Being Scanned In After the Original Has Been Scanned In Receiving Internet Fax Auto E-mailReception Manual E-mailReception Page Received Images IP-FaxFunction Page Notes on Using IP-Fax Functions not Available for IP-FaxTransmission Sending by IP-Fax [IP-Fax Setting of Fax Initial Settings] C To add a destination, press [Add] D Specify the next destination Page 4. Programming Initial Settings and Adjustments Programming Programming a Fax Header Programming an Own Name Programming an Own Fax Number Editing Deleting Page Programming Fax Destinations and Folder Destinations in the Address Book Page 5. Troubleshooting Adjusting the Volume E Press [Lower] or [Louder] for each item, and then press [OK] [Lower] [Louder] [Check] F Press the {User Tools/Counter} key When the {Facsimile} Key Is Lit in Red When Toner Runs Out Error Messages and Their Meanings as scanner is in use for other function [Stop] key was pressed. Stop copying? [Stop] key was pressed. Stop stor [14-01] [14-09] [14-33] [15-01] [15-02] [15-03] [15-11] [15-12] -Outof paper display message Exit -Networkerror display message (switch 21, bit 6) Solving Problems Receiv ing Page When Things Don't Go as Expected INDEX Page ❖FCC Requirements