Ricoh Facsimile Reference Basic manual 14-09

Troubleshooting

	Message	Causes and solutions
	Check whether there are any	E-mail transmission was refused by SMTP au-
	network problems.	thentication or POP before SMTP authentica-
	[14-09]	tion.
		• Check the user name and password for
		SMTP or POP before SMTP authentication
		are correctly programmed in Fax Mail Re-
		ception Account under File Transfer in Sys-
		tem Settings. See "Settings You Can
		Change with User Tools-File Transfer",
		Network Guide.
		• Check the user name and password of the
		e-mail account are correctly programmed
		from Fax Mail Reception Account under
		File Transfer in System Settings. See "Set-
		tings You Can Change with User Tools-File
		Transfer", Network Guide.
		• Consult your network administrator.
5
	Check whether there are any	No machine's e-mail address is programmed.
	network problems.	• Check the fax machine's e-mail address is
	[14-33]	correctly programmed from Fax Mail Recep-
		tion Account under File Transfer in System
		Settings. See "Settings You Can Change with
		User Tools-File Transfer", Network Guide.
		• Consult your network administrator.
	Check whether there are any	No POP3/IMAP4 server's address is pro-
	network problems.	grammed.
	[15-01]	• Check the host name or IP address of the
		POP3/IMAP4 server is correctly pro-
		grammed using the Web browser. See the
		Web browser's Help.
		• Consult your network administrator.
	Check whether there are any	No account name is programmed.
	network problems.	• Check the user name and password of the
	[15-02]	e-mail account are correctly programmed
		from Fax Mail Reception Account under
		File Transfer in System Settings. See "Set-
		tings You Can Change with User Tools-File
		Transfer", Network Guide.
		• Consult your network administrator.
	Check whether there are any	No machine's e-mail address is programmed.
	network problems.	• Check the fax machine's e-mail address is
	[15-03]	correctly programmed from Fax Mail Re-
		ception Account under File Transfer in Sys-
		tem Settings. See "Settings You Can
		Change with User Tools-File Transfer",
		Network Guide.
		• Consult your network administrator.

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