14-09 | Ricoh Facsimile Reference Basic instruction

Troubleshooting

		Message	Causes and solutions

		Check whether there are any	E-mail transmission was refused by SMTP au-
		network problems.	thentication or POP before SMTP authentica-
		[14-09]	tion.
		[14-09]	• Check the user name and password for
			• Check the user name and password for
			SMTP or POP before SMTP authentication
			are correctly programmed in Fax Mail Re-
			ception Account under File Transfer in Sys-
			tem Settings. See "Settings You Can
			Change with User Tools-File Transfer",
			Network Guide.
			• Check the user name and password of the
			e-mail account are correctly programmed
			from Fax Mail Reception Account under
			File Transfer in System Settings. See "Set-
			tings You Can Change with User Tools-File
			Transfer", Network Guide.
			• Consult your network administrator.

5
5		Check whether there are any	No machine's e-mail address is programmed.
		network problems.	• Check the fax machine's e-mail address is
		[14-33]	correctly programmed from Fax Mail Recep-
			tion Account under File Transfer in System
			Settings. See "Settings You Can Change with
			User Tools-File Transfer", Network Guide.
			• Consult your network administrator.

		Check whether there are any	No POP3/IMAP4 server's address is pro-
		network problems.	grammed.
		[15-01]	• Check the host name or IP address of the
			POP3/IMAP4 server is correctly pro-
			grammed using the Web browser. See the
			Web browser's Help.
			• Consult your network administrator.

		Check whether there are any	No account name is programmed.
		network problems.	• Check the user name and password of the
		[15-02]	e-mail account are correctly programmed
			from Fax Mail Reception Account under
			File Transfer in System Settings. See "Set-
			tings You Can Change with User Tools-File
			Transfer", Network Guide.
			• Consult your network administrator.

		Check whether there are any	No machine's e-mail address is programmed.
		network problems.	• Check the fax machine's e-mail address is
		[15-03]	correctly programmed from Fax Mail Re-
			ception Account under File Transfer in Sys-
			tem Settings. See "Settings You Can
			Change with User Tools-File Transfer",
			Network Guide.
			• Consult your network administrator.

68

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Ricoh Facsimile Reference Basic manual 14-09

Contents

Facsimile Reference Basic Features Operating Instructions Facsimile Reference Basic Features Introduction ™ FCC Requirements Canada Manuals for This Machine ™ Manuals for ScanRouter V2 Lite ™ Manuals for DeskTopBinder V2 Lite™ Other manuals Table of Contents Canceling Internet Fax Transmission Initial Settings and AdjustmentsAdjusting the Volume When Toner Runs OutPage Remarque concernant les utilisateurs au Canada Important Safety Instructions Importantes Mesures DE SÉ- Curité How to Read This Manual SymbolsPreparation Limitation Control Panel ™ Features Programmed by Default Reading the display and using keys Reading the Display ™ When Internet Fax Settings is on Standby displayMachine status or currently se- lected function Message Destination entry Selection keys Selectable items ™ TX Mode Communication display™ Memory Transmission fax transmission ™ Reception User code entry display Transmission Modes ™ Memory Transmission Faxing Placing Originals 81/2 Placing Originals in the ADF Placing a Single Original on the Exposure Glass Originals unsuitable for the ADF Limit mark Document guide Memory Transmission Make sure the Memory Trans. in- dicator lights Place the original in the ADF, or on the exposure glass Make the settings you requireSpecify a destination Sending originals using the exposure glass Press the Startkey Canceling a Memory Transmission While the Original Is Being ScannedPress the Clear Modeskey Press the Clear/Stopkey Press Stop TX Make sure that the standby dis- play appearsPress Delete Make sure the Memory Trans. in- dicator is off Immediate TransmissionPlace the original Select the scan settings you re- quire FAX616.tif Canceling an Immediate Transmission Before You Have Pressed StartKeyAfter You Have Pressed StartKey Press the Clear/Stop key, and then remove the original Scan Settings Resolution Original Type ™ Text™ Photo Press the Original Type key for the type you require When placing originals on the exposure glass Image Density Contrast When placing originals in the ADF Specifying a Destination Entering a Fax Number™ Fax number ™ E-mail address Pause TonePress the On Hook Dialkey Press Tone Entering an E-mail Address Using the Destination ListPress Manual Specifying a destination using the Quick Dial key Specifying a group of destinations using the Quick Dial key Make sure the destination name appears on the display Press the OK key when confir- mation is completePress the Check Destinationkey Searching for a Destination Search by Destination Name™ Search by Destination Name ™ Search by Fax Number Select the destination name to specify using Uor T Select the destination you want to specify using Tor USelecting from Destination List Select Display Destination List us Select Search by Registration No. using Uor T Specifying a Registration Number Search by Fax Number Enter a fax number to search forPress to display . Note2 Search by Fax No. confirmation ˆ If Search by E-mail Address does Search by E-mail AddressSearch by E-mail Address entry dis Select the e-mail address to speci- fy using Uor T Switching the Reception Mode ™ Auto SwitchReception ™ Manual Reception Receiving a Fax in Manual Reception Mode Faxing Using Internet Fax Functions Internet Fax Functions Functions Not Supported by E-mail Transmission Internet Fax PrecautionsFunctions Not Supported by E-mail Reception Full Mode ™ Registering the Received Reception Confirmation Contents™ Returning a Return Receipt ™ Requesting a Reception Confirmation Using Internet Fax Functions ™ Attach Subject Transmitting Internet Fax™ Return Receipt When you set an e-mail option, press TX Mode Select Manual Input using U or T, and then press the OK keyKey Enter the subject Press Uor Tto select On Press the OKkey After selecting the subject, press the OKkey Enter the e-mail address Specify the next destination About the E-mail Subject Confirming Reception Canceling Internet Fax Transmission Receiving Internet Fax Auto E-mail ReceptionManual E-mail Reception Press the programmed User Func Mail is in the server Press Exit Received Images SubjectDate Message is inserted in all e- mails Initial Settings and Adjustments ™ Fax Header™ Own Name ™ Own Fax Number facsimile number of sender Programming Press the User Tools/Counterkey Enter an Own Name, and then press the OKkey EditingPress the User Tools/Counter key Select Fax Header using U or T, and then press the OKkey Deleting Display returns to that of step E Programming Fax Numbers and E-mail addresses Adjusting the Volume You can adjust the volume using When Facsimile Key Is Lit in Red Problem Solutions Make sure that the machine is in facsimile mode When Toner Runs OutPress Exit, and then perform transmission operation Error Messages and Their Meanings Cancelled 14-09 Out of paper display message Solving Problems This table lists some common problems and their solutions Exceeded max. E When Things Dont Go as Expected Want Operation Reference Index Auto Reception Manual Reception Memo EN USA B168-8607