![](/images/new-backgrounds/1185297/185297213x1.webp)
Clearing Paper Jams
Problem |
| Solution | |||
‘DUPLEX JAM 1’ or | Check 1 |
|
| ||
| |||||
‘DUPLEX JAM 2’ | (DUPLEX JAM 1) |
|
| ||
messages appear |
|
|
|
|
|
|
|
|
|
| |
on the LCD | • | Open the rear cover. |
|
| |
| • | Grasp both sides of |
|
| |
|
| the paper, and slowly |
|
| |
|
| pull the paper out of |
|
| |
|
| the printer. |
|
|
Check 2 (DUPLEX JAM 2)
•Pull the tray completely out
of the printer.
•Pull down the metal plate inside of the printer.
•Slowly pull the paper out of the printer.
7.4 PROBLEM SOLVING