Sennheiser ADN Conference Manager software, Problem Possible cause Possible solution See

Models: ADN

1 121
Download 121 pages 25.91 Kb
Page 108
Image 108

If a problem occurs ...

“Conference Manager” software

Problem

Possible cause

Possible solution

see page

Software cannot be

No network connection.

Check the connections between

20

connected to the central

 

network, central unit and PC.

 

unit

The IP address of the central unit or of

Check the network settings and adjust

50

 

 

the Windows PC has been changed.

them if necessary.

 

 

There is already a connection to the

Disconnect the connection to the

67

 

central unit.

central unit.

 

 

 

 

 

Screen connected to the

The screen resolution is set too high.

Reset the screen resolution.

55

central does not show

 

 

 

anything

 

 

 

Network connection

No Zeroconf service installed on the

If the PC and the central unit are

between Windows PC

Windows PC.

directly connected to each other, the

 

and central unit cannot

 

network configuration is usually done

 

be established

 

via Zeroconf – not via DHCP. If no

 

 

 

Zeroconf service is installed on the PC,

 

 

 

install this service or manually assign

 

 

 

the route (subnet: 255.255.0.0;

 

 

 

IP address range: 169.254.0.x;

 

 

 

x = desired IP address of the PC).

 

 

Improper IP address allocation to the

Check the network settings and adjust

52

 

PC and/or the central unit.

them if necessary.

 

 

The network communication between

 

 

 

the central unit and the Windows PC

 

 

 

is blocked by a proxy server and/or a

 

 

 

firewall.

 

 

 

 

 

 

Password forgotten

Delete the existing password.

64

 

 

 

 

Objects in the Room View

The objects are locked.

Unlock the objects.

84

window cannot be changed

The software runs in “Live” operating

Change to “Setup” operating mode to

59

 

mode.

edit the configuration.

 

Pictures cannot be imported

You are using the central unit’s

Import pictures using the Windows

78

 

integrated software.

version of the software.

 

 

 

 

 

If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance.

To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.

107

Page 108
Image 108
Sennheiser ADN instruction manual Conference Manager software, Problem Possible cause Possible solution See