Problems and Solutions

Reception and copying problems

Problem

 

Solution

 

 

 

The fax machine doesn’t

Make sure that the reception mode is set to AUTO.

receive documents

 

If you subscribe to a distinctive ring service, make

automatically.

 

sure that the Distinctive Ring function is set to the

 

 

correct ring pattern. If you do not subscribe to a

 

 

distinctive ring service, make sure that Distinctive

 

 

Ring is set to OFF SETTING. (See Distinctive Ring

 

 

in Chapter 5.)

 

 

 

The power is on, but no

Make sure that the wall jack is connected to the

reception takes place.

 

TEL. LINE 1 jack, and not the TEL. SET jack.

 

 

 

The printing paper comes

Make sure that the document is loaded properly in

out blank when you try to

 

the feeder of the transmitting machine. Make a

receive a document.

 

copy or print a report to confirm the printing ability

 

 

of your machine.

 

 

 

The received document is

Ask the other party to send higher contrast

faint.

 

documents. If the contrast is still too low, your fax

 

 

machine may need service. Make a copy or print a

 

 

report to check your machine’s printing ability.

 

The toner cartridge may need replacement.

 

 

 

Received images are

If ECM mode (Option Setting 9) is turned off, noise

distorted.

 

on the telephone line may cause distortion. Have

 

 

the other party try sending the document again.

 

If the other machine has ECM mode, make sure

 

 

this feature is turned on in both fax machines (see

 

 

Option Setting 9).

 

Make a copy or print a report on your fax machine.

 

 

If the copy or report is also distorted, your fax

 

 

machine may need service.

 

The drum cartridge may be damaged. Try a new

 

 

drum cartridge.

 

 

 

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