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Sharp MX-M160D Troubleshooting And Maintenance, Machine/Copying Problems, Removing Misfeeds

Models: MX-M200D MX-M160D

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TROUBLESHOOTING AND MAINTENANCE

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TROUBLESHOOTING AND MAINTENANCE

This chapter explains general troubleshooting and maintenance procedures such as removing misfeeds, replacing the toner cartridge, and cleaning the machine, as well as troubleshooting for the copy function. For troubleshooting for the fax function, printer function, and scanner function, see the respective manuals for each function.

TROUBLESHOOTING
MACHINE/COPYING PROBLEMS
The machine does not operate	25
Power is on but copying is not possible	25
Copies are too dark or too light	25
Text is not clear in a copy	25
Blank copies	25
The paper size used for the copy is different from the selected paper size (part of the image is cut off or
too much of the page is blank)	26
Wrinkles appear in the paper or the image disappears in places	26
Paper misfeed	26
The original size is not automatically selected or the copy is not made on paper that matches the size
of the original	27
Copies are smudged or dirty	27
White or black lines appear on copies	27
A tray's paper size setting cannot be set	27
A copy job stops before it is finished	27
Scanning of the original stops before it is completed	27
A light in the room flickers	27
INDICATORS AND DISPLAY MESSAGES	28
REMOVING MISFEEDS	29
REPLACING THE TONER CARTRIDGE	35
CHECKING THE TOTAL OUTPUT COUNT	36
CLEANING THE MACHINE	37
ADJUSTING THE DISPLAY CONTRAST	39

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Sharp MX-M160D, MX-M200D Troubleshooting And Maintenance, Machine/Copying Problems, Indicators And Display Messages

Contents

SYSTEM SETTINGS GUIDE BEFORE USING THE PRODUCT TROUBLESHOOTINGAND MAINTENANCE DIGITAL MULTIFUNCTIONAL SYSTEMWarranty Notice for users in the UKPart 1 General Information Trademark acknowledgments PRODUCT CONFIGURATIONS 1 BEFORE USING THE PRODUCT CONTENTSPart 1 General Information MAIN FEATURESCREATING MARGINS WHEN COPYING Part 2 Copier OperationSYSTEM SETTINGS GUIDE SPECIFICATIONSCAUTIONS ON USING CAUTIONSFor Europe LASER INFORMATIONCAUTIONS INSTALLATION REQUIREMENTS ENVIRONMENTAL INFORMATIONConventions used in this manual MANUALS PROVIDED WITH THE PRODUCTThe meaning of R in original and paper size indications Software setup guideHigh-speed laser copying MAIN FEATURESEnhanced copying features High-quality digital imageEnvironment and people friendly design Fax function optionNetwork connection option MAIN FEATURESBEFORE USING THE PRODUCT PART NAMES AND FUNCTIONSthe fusing unit when removing BEFORE USING THE PRODUCTThe fusing unit is hot. Do not touch burn or injuryOPERATION PANEL GHI JKL MNO PQRS TUV WXYZ @ BACK OKACC. #-C copy OPERATION IN COPY, PRINT, SCAN, AND FAX MODESDisplay base screen Example Copy modePOWER OFF TURNING THE POWER ON AND OFFPOWER ON Power save modesPAPER Default settingsLOADING PAPER Paper that can be used for automatic 2-sided printingLoading paper in a tray LOADING PAPERSpecial paper 2 Adjust the plates in the tray to the length and width of the paper1 Open the bypass tray Loading paper in the bypass trayImportant points when inserting paper in the bypass tray 2 Set the bypass tray guides to the paper widthPress the key CHANGING THE PAPER SIZE SETTING OF A TRAY1 Press the SPECIAL FUNCTION key 2 Press the or key to select PAPER SIZE SETDISABLING ENABLING AUTO TRAY SWITCHING AUTO TRAY SWITCHINGNUMBER OF ACCOUNTS IN AUDITING MODE USING AUDITING MODEAUDITING MODE ˚˚˚˚˚MACHINE/COPYING PROBLEMS TROUBLESHOOTING AND MAINTENANCETROUBLESHOOTING INDICATORS AND DISPLAY MESSAGESTROUBLESHOOTING MACHINE/COPYING PROBLEMSTROUBLESHOOTING AND MAINTENANCE Close the SPF or document cover Action INDICATORS AND DISPLAY MESSAGESMessage 1 Remove the misfed original REMOVING MISFEEDSORIGINAL MISFEED IN THE SPF Section ASection C MISFEED IN THE BYPASS TRAY1 Carefully remove the misfed paper from the bypass tray 2 Determine where the misfeed MISFEED IN THE MACHINEMisfeed in A The fusing unit is hot. Do not touch3 Lower the right and left fusing unit Misfeed in B4 Lift the fusing unit release levers When closing the front cover, gently hold3 Close the side cover MISFEED IN TRAYMisfeed in C 1 Pull out tray 1 and remove the misfed paper5 Gently push tray 2 into the machine MISFEED IN TRAY1 Open the side cover 2 Remove the misfed paper5 Close the front cover REPLACING THE TONER CARTRIDGE1 Open the front cover Do not throw the toner cartridgepages CHECKING THE TOTAL OUTPUT COUNTAn A3 or 11 x 17 page is counted as two pages Blank copies and blank prints are included in the countCLEANING THE BYPASS TRAY PAPER FEED ROLLER CLEANING THE MACHINECLEANING THE DOCUMENT GLASS AND SPF/DOCUMENT COVER Cleaning the original scanning glass only when a SPF is installed6 Return the charger cleaner to its original position CLEANING THE TRANSFER CHARGER1 Turn the power switch off 2 Open the bypass tray and the side cover 4 Take out the charger cleaner1 Press the SPECIAL FUNCTION key ADJUSTING THE DISPLAY CONTRAST4 Adjust the contrast with the or key 2 Select DISPLAY CONTRAST with the or keyPERIPHERAL DEVICES AND SUPPLIES OPTIONAL EQUIPMENT250-SHEET PAPER FEED UNIT / 2 X 250-SHEET PAPER FEED UNIT SpecificationsREVERSING SINGLE PASS FEEDER / SINGLE PASS FEEDER SpecificationsStore the supplies in a location that is STORAGE OF SUPPLIESPROPER STORAGE Store paper in the wrapper and lying flatPart 2 Copier Operation Page Copying from the document glass COPY FUNCTIONSNORMAL COPYING Ready to copy5 Press the START key to begin copying Copying from the SPF2 Adjust the original guides to the size of the originals 3 Place the originals face up in the document feeder trayCopying books or originals with folds or creases Auto paper select modeRemoving the document cover Originals that can be used in the SPFText/photo MAKING A COPY DARKER OR LIGHTERAuto TEXTSELECTING THE TRAY SETTING THE NUMBER OF COPIESAuto tray switching Important note when making a large number of copies1 Press the SPECIAL FUNCTION key SELECTING THE ORIGINAL SIZEA3 B4 2 Select ORIG. SIZE ENTER from the menu with the or keyEXTRA ENTEROKORIG. SIZE ENTER USING THE BYPASS TRAY TO COPY A SPECIAL SIZE ORIGINAL100% REDUCING OR ENLARGING A COPYAUTOMATIC RATIO SELECTION MANUAL RATIO SELECTION PRESET COPY RATIOS/ZOOM6 Set the number of copies and press the START key 4 Press the OK key5 Make sure that the desired paper tray is selected COPY FUNCTIONSSELECTING THE VERTICAL AND HORIZONTAL COPY RATIOS SEPARATELY XY zoom copyingXY ZOOM 100%100% ADJUST11 Select any other copy settings as needed and press the START key Ready to copyTWO-SIDED COPYING TWO-SIDED COPYING2 Press the 2-SIDED COPY key TWO-SIDED COPYING OF ONE-SIDED ORIGINALSCopying from the SPF 3 Select 1 to 2 with the or key, or with the 2-SIDED COPY key6 Make sure that the desired paper tray is selected 1 toCopying from the document glass 7 Set the number of copies and press the START key3 Select 2 to 2 with the or key, or with the 2-SIDED COPY key TWO-SIDED COPIES OF TWO-SIDED ORIGINALS ONLY WHEN USING THE RSPF2 Press the 2-SIDED COPY key 4 Press the OK key2 Press the 2-SIDED COPY key ONE-SIDED COPIES OF TWO-SIDED ORIGINALS ONLY WHEN USING THE RSPF2 to 3 Select 2 to 1 with the or key, or with the 2-SIDED COPY key2 Place original B as shown below TWO-SIDED COPIES USING THE BYPASS TRAY1 Copy original A Vertically-oriented7 Select any other copy settings as needed and press the START key DUAL PAGE COPYDual page copy 2 Press the SPECIAL FUNCTION key3 Select copy settings as needed INTERRUPTING A COPY RUNInterrupt copying 1 Press the INTERRUPT keySORT MODE CONVENIENT COPY FUNCTIONSROTATING THE IMAGE 90 DEGREES Rotation copy7 When all originals have been scanned, press the READ-END key NO SORTOffset function Select other copy settings as needed and press the START key2 Press the PAPER SELECT key to select the desired paper tray COPYING MULTIPLE ORIGINALS ONTO A SINGLE SHEET OF PAPER3 Press the SPECIAL FUNCTION key 4 Press the OK key2in1 2in1/4in1PATTERN 10 Select the borderline setting with the or keySelect other copy settings as needed and press the START key A ACREATING MARGINS WHEN COPYING Margin shift 2 Press the SPECIAL FUNCTION keyEDGES OF A COPY A B A BERASING SHADOWS AROUND THE Erase copy8 Press the OK key Select other copy settings as needed and press the START key7 Select the erasure width with the or key CONVENIENT COPY FUNCTIONSCARD SHOT CARD SHOTMODES SHIFTThe front side of the card is scanned 8 Press the START key9 Turn the original over on the document glass 10 Press the START key Copying will start after both sides of the original have been scannedSPECIFICATIONS APPENDIXAPPENDIX Output tray specificationsPrinter function / scanner function / fax function specifications PROGRAMMING AN ADMINISTRATOR PASSWORD SYSTEM SETTINGS GUIDEPURPOSE OF THE SYSTEM SETTINGS PROGRAMS FOR COPY MODE2 Select SYSTEM SETTINGS with the or key PROGRAMMING AN ADMINISTRATOR PASSWORDCHANGE ADMIN PW 6 Enter the new 5-digit administrator password with the numeric keysPrograms for Copy Mode SYSTEM SETTINGS LISTPrograms for general use of the machine ADMINISTRATOR PASSWORD CHANGECOPIER USING THE SYSTEM SETTINGSSETTINGS ACCOUNT CONTROL RESET ACCOUNTRESET 1 ACC AUDITING MODESelect RESET 1 ACC. with the or ACC. # CONTROLResetting a single account ENTERSINGLE ACC. LIMIT CANCEL JOBS OF INVALID ACCOUNTSACCOUNT LIMIT ACC. # SECURITYOFFSET FUNCTION WAITING COPY LAMP SETTINGDEVICE CONTROL MEM. FOR PRINTERLANGUAGE SETTING OPERATION SETTINGDISABLE DISPLAY TIMEOUT RETURN FROM COPY MODE TIMINGNORMAL 6 sec DISABLE AUTO KEY REPEATDISABLE PAPER SIZE SET KEY TOUCH SOUNDENERGY SAVE AUTO POWER SHUT-OFFAUTO POWER SHUT-OFF TIMER PREHEAT MODEMARGIN DEFAULT COPY SETTINGSEXPOSURE ADJUST ERASE ADJUSTSTREAM FEEDING DEFAULT EXPOSUREROTATION COPY SORT AUTO SELECTDISABLE AUTO PAPER SELECTION RESOLUTION IN AUTO/TEXT MODEPHOTO MODE DEFAULT DISABLE 2-SIDED COPY2.COMPOSITION / INFORMATION ON INGREDIENTS MATERIAL SAFETY DATA SHEET1.PRODUCT AND COMPANY IDENTIFICATION 4.FIRST-AID MEASURES MATERIAL SAFETY DATA SHEET3.HAZARDS IDENTIFICATION 5.FIRE-FIGHTING MEASURES10.STABILITY AND REACTIVITY MATERIAL SAFETY DATA SHEET9.PHYSICAL AND CHEMICAL PROPERTIES 11.TOXICOLOGICAL INFORMATION13.DISPOSAL CONSIDERATIONS MATERIAL SAFETY DATA SHEET12.ECOLOGICAL INFORMATION 14.TRANSPORT INFORMATION2.COMPOSITION / INFORMATION ON INGREDIENTS MATERIAL SAFETY DATA SHEET1.PRODUCT AND COMPANY IDENTIFICATION 4.FIRST-AID MEASURES MATERIAL SAFETY DATA SHEET3.HAZARDS IDENTIFICATION 5.FIRE-FIGHTING MEASURES10.STABILITY AND REACTIVITY MATERIAL SAFETY DATA SHEET9.PHYSICAL AND CHEMICAL PROPERTIES 11.TOXICOLOGICAL INFORMATION13.DISPOSAL CONSIDERATIONS MATERIAL SAFETY DATA SHEET12.ECOLOGICAL INFORMATION 14.TRANSPORT INFORMATIONINDEX Symbols / NumbersPage Convenient copy functions TroubleshootingINDEX BY PURPOSE CopyingPage ADMINISTRATOR PASSWORD NUMBER FACTORY SETTING Page Page If your used electrical or electronic equipment 2. In other Countries outside the EU2. In other Countries outside the EU Sonninstraße 3, D-20097 Hamburg Notice for Users in EuropeSHARP ELECTRONICS Europe GmbH MX-M160D/MX-M200D PRINTED IN FRANCE