3.2 Your claim must be reported to Orange
as soon as possible but in any event
not more than 24 hours after you
discover the loss, theft or damage.
In respect of claims arising outside the
United Kingdom please refer to Clause
6.14. To make a claim you must
provide the following:
3.2.1 the crime reference number in
respect of theft or malicious damage
claims or the lost property reference
number if the phone has been lost;
3.2.2 full details of how the loss, theft or
damage occurred; and
3.2.3 any other information and evidence
as may reasonably be requested by
Orange regarding the cause of loss
or damage.
3.3 Orange will arrange repair or
replacement on behalf of the insurers.
3.4 Lost, stolen or damaged antennas will
be repaired/replaced, where
appropriate, free of charge once only.
3.5 You or any authorised user of the
phone must at all times act with due
care in looking after the phone and take
all reasonable precautions to safeguard
it against loss, theft or damage. An
authorised user is the Orange
registered customer, other users
officially notified to Orange by the
customer and authorised by Orange,
the registered Customer’s
spouse/partner, members of his/her
immediate family all of whom would
normally reside at the registered
customer’s address and employees of
the registered customer who use the
phone with permission of the customer.
For the purposes of this insurance
‘registered’ means you must provide an
IMEI and SIM number for each phone
you own.
4Exclusions
4.1 A replacement or repair will not be
provided under the terms of the
insurance where the loss or damage is
caused by or consists of:
4.1.1 normal wear and tear or
deterioration, depreciation, rusting
or oxidisation, atmospheric or
13 - reference
13.13
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