13 - reference
3.2Your claim must be reported to Orange as soon as possible but in any event not more than 24 hours after you discover the loss, theft or damage.
In respect of claims arising outside the United Kingdom please refer to Clause 6.14. To make a claim you must provide the following:
3.2.1the crime reference number in respect of theft or malicious damage claims or the lost property reference number if the phone has been lost;
3.2.2full details of how the loss, theft or damage occurred; and
3.2.3any other information and evidence as may reasonably be requested by Orange regarding the cause of loss or damage.
3.3Orange will arrange repair or replacement on behalf of the insurers.
3.4Lost, stolen or damaged antennas will be repaired/replaced, where appropriate, free of charge once only.
3.5You or any authorised user of the phone must at all times act with due care in looking after the phone and take
all reasonable precautions to safeguard it against loss, theft or damage. An authorised user is the Orange registered customer, other users officially notified to Orange by the customer and authorised by Orange, the registered Customer’s spouse/partner, members of his/her immediate family all of whom would normally reside at the registered customer’s address and employees of the registered customer who use the phone with permission of the customer. For the purposes of this insurance ‘registered’ means you must provide an IMEI and SIM number for each phone you own.
4Exclusions
4.1A replacement or repair will not be provided under the terms of the insurance where the loss or damage is caused by or consists of:
4.1.1normal wear and tear or deterioration, depreciation, rusting or oxidisation, atmospheric or
