■Loss, theft or malicious damage claims
must be reported to the police
immediately (or as soon as possible
within 24 hours of discovery).
■To make a claim or to have your phone
barred to prevent unauthorised use
simply call Business Customer Services
on 07973 100 158.
■To speed up your claim make a note of
the key facts before calling, eg, time of
theft, where you lost it, how it got
damaged and what the damage is,
steps taken to recover your phone and
any other relevant details. You must
provide any assistance and/or
information that Orange reasonably
requests in connection with the
replacement of your phone.
■Remember, if your phone is stolen or
maliciously damaged we need a crime
reference number or a lost property
number if it is lost.
■Once your claim is agreed, Orange will
despatch your replacement phone. Please
see section 13.1 in the Orange Care terms
and conditions for more information.
manufacturer’s warranty
If you do not have Orange Care you still
receive a 12-month manufacturer’s
warranty which covers you against phone
faults. Please call 158 for more details.
ensure that only authorisedpeople can use your phoneIf your phone’s SIM Card PINis activated
a four-digit PIN (Personal Identification
Number) will be requested each time you
switch your phone on. This PIN is preset to
1111. To increase your phone’s security
you can change the PIN to a number only
you know.
To activate your SIMCard PIN:
1Press Menu and scroll to Setup.
Press Select.
2Select Security and then select Codes.
10.2