■Loss, theft or malicious damage claims must be reported to the police immediately (or as soon as possible within 24 hours of discovery).
■To make a claim or to have your phone barred to prevent unauthorised use simply call Business Customer Services on 07973 100 158.
■To speed up your claim make a note of the key facts before calling, eg, time of theft, where you lost it, how it got damaged and what the damage is, steps taken to recover your phone and any other relevant details. You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone.
■Remember, if your phone is stolen or maliciously damaged we need a crime reference number or a lost property number if it is lost.
■Once your claim is agreed, Orange will despatch your replacement phone. Please see section 13.1 in the Orange Care terms and conditions for more information.
manufacturer’s warranty
If you do not have Orange Care you still receive a
ensure that only authorised people can use your phone
If your phone’s SIM Card PIN is activated a
To activate your SIM Card PIN:
1Press Menu and scroll to Setup. Press Select.
2Select Security and then select Codes.
10.2