13 Complaints
13.1If you have any queries or complaints regarding this insurance you should in the first instance address this to Orange. Business customers can call 158 from their Orange phone or
07973 100 158 from any other phone. Alternatively, write to Orange Insurance, Senhouse Road, Darlington, DL1 4YG.
13.2If you are not satisfied with the way a complaint has been dealt with you should write to HSBC Insurance Brokers Limited, Quay West, Trafford Wharf Road, Manchester, M17 1PL.
13.3If you remain dissatisfied, HSBC Insurance Brokers, as a member of the General Insurance Standards Council, is also a member of a registered independent dispute resolution scheme. They will advise you how you can contact this scheme.
13.4In so far as general insurance products are concerned, Orange is monitored by HSBC Insurance Brokers Limited who are members of the General Insurance Standards Council.
13.22