Smart Technologies 4.5 manual

SMARTBridgit® 4.5

Windows operatingsystems

Installationand system a dministrator'sguide

Contents

Main Page Contents Page Introducing SMARTBridgit conferencing software Software components SMARTBridgitServer software(Windows only) Chapter 1 SMART Bridgitclient software Page Global Server Network (GSN) option SMART Scheduler SMART Scheduler Outlook add-in Installing SMARTBridgit software Chapter 2 Preparing for installation SMARTBridgit server requirements Softwarelicensing Accessrequirements Page AboutSMARTBridgitsecurity Server security Client security Domain names SMARTBridgitand firewalls Page SMARTBridgitclient system requirements Page SMART Scheduler requirements Installing SMARTBridgit server software Introduction Installingthe server software Page Page Page Upgrading SMARTBridgitserver software LicensingSMARTBridgit serversoftware Activatingusing the SMARTactivation server Activatingyour licensemanually Removingserver or user licenses Configuring the server software Setting passwords Changingthe server access password Chapter 3 Changingthe meeting creationpassword Changingthe administratoraccess password Assigningan API password Changing SMARTBridgit server setup options Setting meeting options Disablingremote control Disablingwebcams Disablingtext chat Disablingthe Raise Handfeature Disablingthe Knock feature Addinga message of the day Configuring meetingaudio settings Page Managing a Global Server Network (GSN) About the Global Server Network (GSN) SMART Bridgit Servers in a GSN Requirements and prerequisites Settingup a local GSN server Addinga remote server to theG SN Removinga local server from a GSN Removinga server from a GSN ChangingGSN server information Endinga GSN meeting SMART Bridgit clients in a GSN Connecting to a GSN server Selectingor viewing serverinformation Disablingthe Pick fastestserver option Page Administering the server software About SMART Bridgit Administration Tools Chapter 5 Viewing status information Viewingactive meetings Broadcasting messagesto participants Viewingstatus information Viewingand saving usagereports Managing servers and meetings Placinga server on hold Endinga meeting Controlling SMARTBridgit conferencing software services Customizing the SMARTBridgit server's web page Downloading the SMARTBridgit client Page Using SMARTScheduler Introduction SMART Scheduler requirements Minimum computer requirements Chapter 6 Installing SMART Scheduler server software Installingthe software Page Configuring SMART Scheduler Server Upgrading SMART Scheduler Server Installing the SMARTScheduler Outlook add-in from a command line Page Removing the SMART Scheduler Outlook add-in Page Page Bandwidth requirements T Examples of bandwidth requirements Scaling SMARTBridgit Page Appendix A: Troubleshooting Appendix A Using the SMARTBridgit troubleshooting tool Screencapture technology Page Sharingcolor quality Audio Connection Ink Monitoring a meeting's performance - presenter Improvingperformance Monitoring a meeting's performance participant Improvingperformance Page Minimizing network latency Symptoms Other suggestions Verifyingcommunication protocol Checkingfor firewalls Measuringlatency and packetloss Troubleshooting SMART Bridgit server connections Symptoms Verifyingthe network's DNSconfiguration VerifyingSMART Bridgitserver configuration Page Manuallyupdating the Windowsregistry C Configuring the client'sHOSTS file Verifyingport forwardingand firewall configuration Troubleshooting administration tool connections Symptom DirectingIP traffic to the SMARTBridgit server Moving theserver's IP addressto the top of the IP settingslist Stoppingapplicationsusing the server'sIP port T Troubleshooting SMART Scheduler Page A B C D Index L M P R S