Appendix A: Troubleshooting
Using the SMARTBridgittroubleshootingtool 58
Screencapture technology 58
Sharingcolor quality 60
Audio 61
Connection 62
Ink 62
Monitoringa meeting's performance- presenter 63
Improvingperformance 63
Monitoringa meeting's performance– participant 64
Improvingperformance 64
Minimizingnetwork latency 66
Symptoms 66
Solution 66
Othersuggestions 66
Verifyingcommunication protocol 67
Checkingf orfi rewalls 67
Measuringlatency and packet loss 67
TroubleshootingSMAR T Bridgit serverconnections 68
Symptoms 68
Solution 68
Verifyingthe network's D NS configuration 69
VerifyingSMAR T Bridgit serverconfiguration 69
Manuallyupdatingt heW indows registry 71
Configuringthe client's HOSTS f ile 71
Verifyingport forwardingand firewall configuration 72
Troubleshootingadministration tool connections 73
Symptom 73
Solution 73
DirectingI P traffic to the SMART Bridgit server 73
Movingthe server's IP addresst o the top of the IP settings list 74
Stoppingapplications usingt hes erver's IP port 74
TroubleshootingSMAR T Scheduler 75

Appendix A

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