gTo add the domain nameto the Windows HOSTS file
1. Go to C:\Windows\system32\drivers\etcon the SMART Bridgit client computer, and then
openthe HOSTS file.
2. Add an entrys o that the domainname you’reusing to c onnectto t heSMAR TBridgitserver
resolvest o thes erver’sIP address.
This procedureis effect ivefor SMART Bridgit clients ont hisc omputeronly. Otherclients can
usea direct IP address ort heIP address resolvedfrom the domain nameby your network’s
DNS server.
3. See TroubleshootingSMART Bridgit serverc onnections onpage 68 to configurethe
SMARTBridgitserver software.
Verifyingport forwardingand firewall configuration
If clients are still unable to connect to the server, verify that port forwardingon the network routersis
configuredto give clients access t o the server,and that firewalls protecting the SMART Bridgit server
allowc lients to access the server. See Verifying communicationprotocol on page 67 andChecking
forf irewalls on page67.
If the problemspersist, t heSMAR TBridgitclient (not the server) couldbe the cause. See Unable to
connectto B ridgits oftwares erver(client side) smarttech.com/kb/099567.
AP P E N DI X A
Troubleshooting
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