Microsoft Windows operatingsystems includet hePathPing tool to measure packet loss rate and
latency. PathPings endspackets to each routeron the path to a destination foran interval, and then it
computesresults based on the packets returnedfrom each hop. Since PathPings hows how much
packet loss is seen for any routeror link, y ouc andetermine which routersor links are causing
networkproblems. Formore informationon using PathPingto determinenetwork latency andpacket
loss, see the Microsoft website.
Troubleshooting SMART Bridgit serverconnections
This section helpyou resolve connection issues that are causedby your SMARTBridgitserver
softwareor your network environment.
SMARTBridgitserver connection issues can result from an incorrectdomain names erver(DNS)
configurationfor routingto the SMARTBridgit server or from the servercomputer's domain andIP
addressand portforwarding settingson the network servers,routers orf irewalls.

Symptoms

lWhena SMAR TBridgitclient connects to a SMAR T Bridgit serverthat’s running on the same
computer,a The <servername.com>s erveris not available.Try again later or select another
server errormessageappears.
This errormessage can also appearwhen a client's software causes the issue.
Whenyou're unable to connect to SMARTBridgits oftwares erverand SMART Bridgit client
softwarei s causing the issue, see smarttech.com/kb/099567.
lAn errormessage appearswhen you connect to a SMARTBridgit serverfrom an Internet
browser.
Solution
Verify that you're usingthe latest version of SMARTBridgitS erversoftw are.See Upgrading
SMARTBridgitserver software on page 20. If the software upgradedoesn’t resolve the issue, try
theseprocedures:
lVerifyingthe network's D NS configuration ont henext page
lVerifyingSMAR T Bridgit serverconfiguration on the next page
lManuallyupdatingt heW indows registry on page71
AP P E N DI X A
Troubleshooting
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