Sprint Nextel H 11/07 Getting Help

Section 1A: Setting Up Service 7

Getting Help

Managing Your Account

Online: www.sprint.com

vAccess your accountinformation.

vCheck your minutes used (depending on your Sprint

service plan).

vView and pay your bill.

vEnroll in Sprintonline billing and automatic payment.

vPurchase accessories.

vShop for the latestSprintphones.

vView available Sprintservice plans and options.

vLearn more aboutSprintVision and other great products

like SprintPicture Mail, games, ringers, screen savers, and

more.

From Your SprintPhone

vPress to check minute usageand account

balance.

vPress to make a payment.

vPress to access a summary of your Sprint

service plan or getanswers to other questions.

From Any Other Phone

vSprintCustomer Service: 1-800-SPRINT1 (1-800-777-4681).

vBusiness Customer Service: 1-800-927-2199.

SettingUpSer vice

Contents

Main Page Table of Contents 1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Section 2: Using Your Phone . . . . . . . . . . . . . . . . . . . . . . . .9 2A. Phone Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 2B. Controlling Your PhonesSettings . . . . . . . . . . . . . . . . . .42 2D. Controlling Your Roaming Experience . . . . . . . . . . . . . . .67 2E. Managing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 2F. Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Section 3: SprintServiceFeatures . . . . . . . . . . . . . . . . .139 3B. SprintVision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157 3C. SprintMusic and Your Player . . . . . . . . . . . . . . . . . . . . . .179 Section 4: Safety and Warranty Information . . . . . . . .183 4A. Important Safety Information . . . . . . . . . . . . . . . . . . . .184 Index..........................................199 4B. Manufacturers Warranty . . . . . . . . . . . . . . . . . . . . . . . .195 Page Introduction Page Your Phones Menu iii 1: WEB 2: MESSAGING 1: V 2: SENDMESSAGE 3: MEDIA PLAYER 4: CALL HISTORY v 5: MISSED ALERTS 6: CONTACTS 7: PICTURES vi 8: MYCONTENT vii S CREEN S A IM & E 9: SETTINGS/TOOLS 1: S 1: Display 2: Sounds viii ix 2: T x IN USE MENU Page Section 1A Setting Up Service Setting Up Your Phone 1. 2. 3. Activating Your Phone 1. 2. 3. 4. Setting Up Your Voicemail 1. 2. SprintAccount Passwords AccountPassword Voicemail Password SprintVision Password Getting Help Managing Your Account Online: www.sprint.com From Your SprintPhone From Any Other Phone Sprint411 SprintOperator Services Page Section 2A Phone Basics Your Phone Section 2A: Phone Basics 11 Key Functions 12. 13. 14. 15. 16. Page Viewing the Display Screen Page Features of Your Phone Page Turning Your Phone On and Off Turning Your Phone On Turning Your Phone Off Using Your Phones Batteryand Charger Battery Capacity Installingthe Battery Removingthe Battery 1. 2. Chargingthe Battery Using the Phone Charger Navigating Through Phone Menus Selecting Menu Items 1. 2. 3. Backing Up Within a Menu Displaying Your Phone Number Making and Answering Calls Making Calls 1. 2. 3. 4. Dialing Options Answering Calls 1. 2. Answering a Roam Call With Call Guard Enabled Ending a Call Missed Call Notification 1. 2. Calling Emergency Numbers 1. 2. Enhanced 911 (E911) Information In-Call Options End-of-Call Options Saving a Phone Number 1. 2. 3. 4. 5. Finding a Phone Number 1. 2. 3. Dialing and Saving Phone Numbers With Pauses 1. 2. Using Abbreviated Dialing Page Dialing From the Contacts List 1. 2. Using Speed Dialing 1. 2. Entering Text Entering TextWith the Numeric Keypad Selecting a TextInputMode 1. 2. Entering Characters Using T9 TextInput 1. 2. Adding a Word to the T9 Database 1. Entering Characters Using ABC Mode 1. 2. Entering Numbers, Symbols, Smileys and PresetMessages 1. 2. 1. 2. Entering TextWith the QWERTY Keyboard 1. 2. Section 2B Controlling Your Phones Settings Sound Settings Ringer Types Selecting Ringer Types for Voice Calls Selecting Ringer Types for Messages Selecting a Key Tone 1. 2. Adjusting the Phones VolumeSettings 1. 2. Selecting a Slide Sound 1. 2. AlertNotification 1. 2. Display Settings Changing the TextGreeting Changing the BacklightTime Length Changing the Display Screen for Incoming Calls Slide Show Changing the Display Screen Changing the Phones Menu Style Changing the Theme Color Changing the Clock Display Changing the TextInputFont Changing the Keypad LightTime Length Changing the Status LightMode Display Language Location Settings 1. 2. Messaging Settings Setting Message Notification 2. Setting Message Alerts Callback Number Deleting Old Messages Delivery Receipt Adding a Customized Signature Managing PresetMessages SMS Voice Options Airplane/Music Mode TTYUse With Sprint Service 3. Phone Setup Options Auto Keyguard 2. 1. 2. Call Answer Mode Auto-Answer Mode Contacts Match Abbreviated Dialing TextEntry Section 2C Setting Your Phones Security Accessingthe Security Menu Using Your Phones Lock Feature Locking Your Phone Unlocking Your Phone Locking Data Locking Pictures Changing the Lock Code Calling in Lock Mode Using Special Numbers Erasing Private Browser Data Erasing Contacts ResettingYour Picture Mail Account ResettingDefault Settings Resetting Your Phone Security Features for SprintVision Enabling and Disabling SprintVision Services Section 2D Controlling Your Roaming Experience Understanding Roaming Recognizing the Roaming Icon on the Display Screen Roaming on Other Digital Networks Checking for Voicemail Messages While Roaming 1. 2. 3. Setting Your PhonesRoam Mode 2. Using Call Guard 2. 1. 2. 1. Using Data Roam Guard 2. Section 2E Managing Call History ViewingHistory 1. CallHistory 2. Call History Options Making a Call From Call History 1. 2. Savinga Phone Number From Call History Prepending a Phone Number From Call History ErasingCall History Section 2F Using Contacts Addinga New Contacts Entry FindingContacts Entries Finding Contacts by Name Finding Speed Dial Numbers Finding Group Entries Contacts Entry Options Adding a Phone Number to a Contacts Entry Editing a Contacts Entrys Phone Number Assigning Speed Dial Numbers Editing a Contacts Entry Selecting a Ringer Typefor an Entry Selecting a TextTonefor an Entry Dialing SprintServices 1. 2. 2. 1. Wireless Backup Activating Wireless Backup During Phone Activation 1. 2. Activating and Deactivating Wireless Backup Service Viewing Your Wireless Backup Status 1. Setting the Wireless Backup Alert 1. 2. Section 2G Using the Phones Tools Using Your Phones Calendar Adding an Eventto the Calendar 2. 3. 4. EventAlert Menu Viewing Events 2. Going to Todays Calendar Menu Erasing a Days Events 2. 3. 4. Using Your Phones Alarm Clock Using Your Phones Notepad Using EZ Tips Using the Calculator Using the World Clock Using the D-Day Counter Using the UnitConverter Section 2H Using Your Phones Voice Services VoiceServices Managing Voice Memos Recording Voice Memos 1. 3. Voice Memo Options Erasing Voice Memos Section 2I Using the microSD Card Using Your Phones microSD Card and Adapter Using the microSD Card Inserting the microSD Card Removing the microSD Card microSD Icon Indicators Using the microSD Adapter microSD Settings Creating Folders in the microSD Card Viewing Memory in the microSD Card Formatting the microSD Card microSD Folders Displaying Your microSD Folders ConnectingYour Phone to Your Computer Section 2I: Using the microSD Card 105 Note microSDCard Section 2J Using the Built-in Camera Taking Pictures 1. 2. 3. 4. Registering Your SprintPicture Mail Account 1. 3. 2. Camera Mode Options Setting the Self-timer 1. 2. 3. 4. Using the Zoom Selecting Camera Settings 1. 2. Viewing Your Cameras Status Area Display Recording Videos 1. 2. 3. 4. Video Mode Options Selecting Video Settings 1. 2. Storing Pictures and Videos Setting Storage Options In Phone Folder Memory Card Folders 1. 2. In Phone Folder and Memory Card Options Page Online Albums 1. 2. 3. 1. Online Album Options Sending Sprint Picture Mail Sending Pictures and Videos From the In Phone Folder or the Memory Card 1. 2. 3. 4. 6. 7. 8. 9. 10. Sending Pictures and Videos From Messaging ManagingSprint Picture Mail Using the SprintPicture Mail Web Site 1. 2. Managing Online Pictures and Videos From Your Phone 1. 2. 3. Uploading Pictures Downloading Your Online Pictures Sending Online SprintPicture Mail Accessing Online Picture Options From Your Phone 1. 2. 3. 1. 2. 3. 4. Printing Pictures Directly From Your Phone 1. 2. 3. 5. 4. 6. Settings and Info 1. 2. Section 2K Using Bluetooth UsingBluetooth Turning Bluetooth On and Off Bluetooth Status Indicators Using the Bluetooth SettingsMenu Bluetooth Settings: Device Name Bluetooth Settings: Visibility 1. 2. Bluetooth Settings: Device Info Bluetooth Profiles UsingBluetooth Page PairingBluetooth Devices Paired Devices Waiting for Pairing Exchange Folder 1. Sending All Contacts Using Bluetooth 1. 2. 3. Page Section 3A Sprint Service Features: The Basics Using Voicemail Setting UpYour Voicemail 1. 2. Voicemail Notification New Voicemail Message Alerts RetrievingYour Voicemail Messages Using One-Touch Message Access Using the Menu Keys on Your Phone to Access Your Messages Using Another Phone to Access Messages Voicemail Button Guide Voicemail Options Using ExpertMode 1. 2. 3. 4. Setting Up Group Distribution Lists SprintCallback Voicemail-to-Voicemail Message Voicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail ReceiptRequest Extended Absence Greeting 1. Clearing the Message Icon 1. 2. Voicemail Menu Key 148 Section 3A: SprintService Features The Basics Using SMS TextMessaging ComposingSMS TextMessages 1. 3. Page AccessingSMS TextMessages Sendinga TextMessage Using the QWERTY Keyboard Using PresetMessages 2. Using SMS Voice Messaging ActivatingSMS Voice Messaging Playingan SMS Voice Message 1. 2. 3. ComposingSMS Voice Messages AccessingSMS Voice Messages Using Caller ID 1. 2. 3. Responding to Call Waiting Making a Three-Way Call Using Call Forwarding Section 3B Sprint Vision SprintVision Applications Getting StartedWith Sprint Vision Your User Name Finding Your User Name Updating Your User Name Launching a SprintVision Connection The SprintVision Home Page NetGuard SprintVision Connection Status and Indicators Navigating the Web Softkeys Scrolling Selecting Going Back Going Home Accessing Messaging MessageTypes Using Email Getting Started With Email 1. 4. 5. 6. Accessing Email 1. 2. Accessing SprintInstant Messaging Accessing Wireless Chatrooms DownloadingPremium Services Content Accessing the Download Menus Selecting an Item to Download Downloading an Item 1. 2. Using My ContentManager 1. 2. 3. Exploring the Web Using the Browser Menu Opening the Browser Menu Creating a Bookmark Accessing a Bookmark Deleting a Bookmark Going to a Specific Web site Reloading a Web Page Restarting the Web Browser 1. 2. SprintVision FAQs Page Section 3C Sprint Music and Your Player Using SprintMusic Manager Getting SprintMusic Manager 1. 2. Launching SprintMusic Manager Overview of SprintMusic Manager Transferring Music to Your Phone 4. 1. 2. Playing Musicon Your Phone 1. 2. 3. Page Section 4A Important Safety Information Section 4A: ImportantSafety Information 185 General Precautions Note 186 Section 4A: ImportantSafety Information Maintaining Safe Use of and Access to Your Phone Do NotRely on Your Phone for Emergency Calls Using Your Phone While Driving Following Safety Guidelines Using Your Phone Near Other Electronic Devices Section 4A: ImportantSafety Information 187 Turning Off Your Phone Before Flying Turning Off Your Phone in Dangerous Areas Restricting Childrens Access to Your Phone Note Using Your Phone With a Hearing Aid Device and a T3 rating M-R a tings T-Ratings Section 4A: ImportantSafety Information 189 Getting the BestHearing Device Experience With Your Phone Backlight,or Menu > Settings/Tools > Settings > Display > Keypad Light. 190 Section 4A: ImportantSafety Information Caring for the Battery Protecting Your Battery Accessories Radio Frequency (RF) Energy 192 Section 4A: ImportantSafety Information Specific Absorption Rates (SAR) for Wireless Phones Bluetooth QD ID B012917 Cellular CDMA mode (Part22): PCS mode (Part24): FCCRadio Frequency Emission FCC Notice Note 194 Section 4A: ImportantSafety Information Owners Record Phone Guide Proprietary Notice Section 4B Manufacturers Warranty Warranty 196 Section 4B: Warranty Manufacturers Warranty 1. WHAT THIS WARRANTY COVERS: 2. WHATTHIS WARRANTY DOES NOT COVER: Section 4B: Warranty 197 3. WHATLGWILL DO: Warranty 4. STATE LAW RIGHTS: 198 Section 4B: Warranty 5. HOW TO GET WARRANTY SERVICE: Index Page Index Notes