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Toshiba Strata DK manual Caller ID/ANI/DNIS Information Mode, Dnis, ANI/Caller ID

Models: Strata DK

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Caller ID/ANI/DNIS Information Mode

LCD Operation

Caller ID/ANI/DNIS Information Mode

Caller ID/ANI/DNIS Information Mode

Automatic Number Identification (ANI) information cannot co-exist on the same telephone LCD with Dialed Number Identification Service (DNIS) information. If your system is programmed to receive both ANI and DNIS information on incoming calls, press 3$*( while the call is ringing to alternate between DNIS and ANI/Caller ID LCD displays. After you answer the call, you cannot alternate between displays.

DNIS

Incoming DNIS telephone numbers can be correlated in the system database with assigned DNIS names. These names, up to 16 alphanumeric characters, display on your telephone’s LCD, enabling incoming calls to be instantly identified and appropriately answered. Table 9 on Page 83 shows DNIS samples.

ANI/Caller ID

If your telephone is programmed to receive Caller ID names and numbers, the calling party name displays.

➤To display the number while the call is ringing

➤While the call is ringing, press 3$*(.

MR. JONES

LINE 3 RINGING

Table 9 on Page 83 shows ANI samples. If Caller ID was activated, then the caller name and/or number would appear on the first line.

➤To activate the Caller ID/ANI or DNIS display mode

➤Press 02'( + . The system default is ON.

➤To deactivate the Caller ID/ANI or DNIS display mode

➤Press 02'( + .

82	Strata DK Electronic Telephone 5/00

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Toshiba Strata DK manual Caller ID/ANI/DNIS Information Mode, Dnis, ANI/Caller ID

Contents

includes LCD and Direct Station Selection Console Digital Business Telephone SystemsElectronic Telephone User Guide Publication Information Introduction ContentsChapter 2 - Features Chapter 1 - The Grand TourOn-Hook Dialing Contents Do Not Disturb DNDChapter 4 - DSS Console Appendix A - Access CodesChapter 3 - LCD Operation Chapter 3 - LCD OperationContents Appendix B - Centrex ApplicationAppendix C - Button Labels Paging Access CodesChapter 4 - Button Labels ContentsStrata DK Electronic Telephone 5/00 Introduction viii OrganizationConventions Elaborates specific items or references other informationSee Figure Represents any Directory Number button, also known asRelated Documents and Media Action/ResponseThe Grand Tour The Grand Tour Electronic Telephone DiagramStrata DK Electronic Telephone 5/00 Table 1 Fixed Button Instructions ButtonsFixed Buttons ButtonButton The Grand TourFixed Button Instructions continued InstructionsLine Buttons Flexible ButtonsDirectory Number DN Buttons a common phone number for an entire department, such as a Sales The Grand Tourmessage waiting button and mailbox for each up to four PhDNs on Feature Buttons LCD Buttons MODE Mode DefinitionsThe Grand Tour DefinitionLED Indicators The Grand TourOn-hook/Off-hook Volume Controls63.5 The Grand Tour Electronic Telephone DiagramStrata DK Electronic Telephone 5/00 Features Before You BeginTo make a call when you do not have Automatic Line Selection SignalingTo make a call when you have Automatic Line Selection To answer a call if you have Voice First SignalingMaking an Outside Call Quick ReferenceMaking an Internal Call See Table 11 on PageMaking an Outside Call to an ISDN Trunk On-Hook DialingCalling a Forwarded DN Answering CallsIncoming Call Notification Receiving a Forwarded CallForced Account Codes Verified/Non-Verified Account Code CallsVoluntary Account Codes Verified/Non-Verified NO ENTER ACCT CODE If the code is invalid, youhear two short tones NO CODE VERIFIEDTo reset the alarm Alarm ResetAlert Signaling To send an Alert SignalTo call a specific console Automatic Busy Redial ABRTo call all consoles for an emergency To cancel ABR All Call Voice PageAutomatic Callback ACB Automatic Hold To cancel ACB to a busy or DND stationTo switch between held calls Background Music BGMCall Forwarding Access CodesLCD Telephones Call Forward-All Calls To cancel a Call Forward-All CallsCall Forward-Busy Call Forward-No Answer To cancel a Call Forward-BusyTo cancel a Call Forward-No Answer Call Forward-Busy/No AnswerNO CALL FORWARD TO NO. 201 LL FORWARD TO NO. 201 LL FORWARD TO NO. 201 FORWARD TO 203*16 CF-BN 201-203 JAN 01 TUE 12Call Forward-Fixed To cancel a Call Forward-Busy/No AnswerSee “Speed Dial-Advanced Features” on Page 63 for details Call Forward-ExternalTo cancel a Call Forward-External Call Forward Remote Destination ChangeCall Park Orbits Call Park OrbitsTo park a call The LED flashes Call Park and PageTo retrieve a parked call consultation-holdCall Pickup To use call pickupTo pickup calls ringing within your group Group PickupTo pick up a ringing CO Line in a tenant system To pickup calls ringing to other groupsThe CO LED is a steady red when the called stationCall Transfer with Camp-on answers the transferred callCall Waiting To answer a waiting call by placing the current call on holdDate/Time/Day Adjustment Conference CallsTo make an internal DISA Call Direct Inward System Access DISATo make an external DISA Call Direct Station Selection DSS To connect directly to another station PDNDo Not Disturb DND Door Lock Door PhonesTo pick up a door phone call ringing at another telephone To answer a door phone callYou hear dial tone To call/monitor a door phone buttons. See “Speed Dial-Advanced Features”DTMF Tone Dialing with and # on PageGroup Listening Emergency Ringdown/Hotline ServiceTo deactivate group listening Handsfree Monitoring Handsfree AnswerbackHandsfree Answerback Making an Outgoing Call with a Subaddress to an ISDN Trunk ISDN Outgoing CallingTo make an outgoing call to an ISDN trunk displays may be stored on the LCD per each DN. The LCD Message WaitingIf you have an LCD telephone, up to four message waiting can show up to three stations that have left messages for yourTo cancel the Message Waiting on your PDN To cancel the Message Waiting on your PhDN To retrieve a Message Waiting on your PhDNMicrophone Cut-Off To cancel a Message Waiting light set on another stationTo set the Message Waiting LED on another telephone Off-hook Call Announce OCA Voice First SignalingTo make an OCA call To answer an SP-OCA call Tone SignalingSP-OCA To disconnect an SP-OCA call to your stationOverride Calls Executive Override Busy Station OverrideDo Not Disturb Override NO. 203 210 BUSY OVRPrivacy Override Page AnnouncementsToll Restriction Override Privacy Release Privacy On-LineAll Call Page Press 5/6$16 or &217516 and dial a “transfer Release and Answerto” destination. Then press 5/6$16 To change from speakerphone to handset Saved Number RedialSpeakerphone To make a call on-hook dialingTo answer an incoming call using speakerphone Speed DialTo clear a telephone number on a Station SD button To make a call using a SD button or access codeTo store/replace a telephone number on a Station Speed Dial button To program one-touch telephone number dialingTo store a feature with a specific 6 button Speed Dial-Advanced FeaturesTo store a feature with a specific access code Features FeaturesFeature Access Codes Feature Access Code SequenceFeatures 1. These codes can be used during a CO Line callHookflash Speed Dial PauseSpeed Dial Number Linking Regular PauseTo link station/system speed dial numbers Speed Dial Linking ExampleTo use the new link Chain Dialing Speed Dial NumbersTo chain dial Speed Dial numbers Timed Reminders Timed RemindersTone/Pulse Dialing To cancel a Timed ReminderTwo Tandem CO Line Connection To connect two outside lines using a DN button access code and then217516 To connect two outside lines using a &2 button4. Press &217516 after the party answers To supervise a tandem call and release it 5. Press &217516 and hang upStratagy Voice Processing User Guide Toshiba VP User Guide Voice Mail IntegrationTo assign a voice mail message mailbox number To retrieve messages with MW/FL button To cancel the mailbox numberTo assign the message retrieval sequence Press DN +To forward calls to voice mail To cancel automatic retrievalTo retrieve multiple messages LCD Telephones 1$ , &1$ , orTo cancel Call Forward 5/ or +Voice Mail Integration FeaturesStrata DK Electronic Telephone 5/00 LCD Operation Control ButtonsButton Definitions continued To exit from any modeLCD Operation ButtonBusy Lamp Field BLF Display To deactivate the Caller ID/ANI or DNIS display mode Caller ID/ANI/DNIS Information ModeTo activate the Caller ID/ANI or DNIS display mode DNISLCD Operation Retrieve and Auto Dial Lost Calls Call Park Orbit List DisplayTo view lost calls To delete lost call To Auto Dial the lost callMessages To enter LCD charactersSee Table 10 on Page 87 for dial pad key equivalents System Messages 60~64 System Messages 65~99See “To enter LCD Station MessagesTo enter/store a station message characters” on PageMODE 95 DEST EKT To cancel an advisory message that has been set at your stationTo set an advisory station message for a remote station MODEMessage Notification Notification Station MessagingTo cancel the message from the telephone that has the message set To receive a notification station messageGroup Notification Station Messaging To cancel the message from the telephone that has the message set Silent Messaging Busy StationTo receive a notification message MSG NO.? MODE NO.? SENT 207MYou are prompted for the message numberTo program Speed Dial names and numbers MemosSpeed Dial Memos See Table 14 on Page 110 for speed dial codesTo check a SD number To dial a SD numberDial Code 714 583 3700 is the numberSee “Timed Reminders” on Page Name/Number DisplayTimed Reminders To enter name/number informationNO USER NAME RESET NO DATE DAY TIME To clear name/number displayTo erase name/number display NO TOSHIBA EXTName/Number Display LCD OperationStrata DK Electronic Telephone 5/00 DSS Console DSS Buttons Transferring a Call FeaturesCalling a Station To transfer a call to an idle stationAnswering a CO Line To transfer call with camp-on to a busy stationCall Forward Override Speed DialPaging Night TransferDSS Console FeaturesStrata DK Electronic Telephone 5/00 CO Line Access Codes Access CodesTo access a line Paging Access Codes Feature Access CodesSee Table 12 on Page Press PDN + Access Code To enter a paging group access codeAccess Codes Speed Dial Access Codes Speed Dial Access CodesCentrex Application Centrex Feature ButtonsFlexible Directory Numbering Ringing Repeat Delayed RingingCentrex Application Flexible Buttons Button Labels$&&17 Button Label Button LabelsFlexible Button Labels continued DefinitionsButton Label Button LabelsFlexible Button Labels continued DefinitionsButton Label Button LabelsFlexible Button Labels continued DefinitionsButton Label Button LabelsFlexible Button Labels continued DefinitionsButton Label Button LabelsFlexible Button Labels continued Definitionsviii Indexviii Page