Incoming ACD Call | Toshiba Strata DK manual

LCD Operation

Caller ID/ANI/DNIS Information Mode

Table 9	DNIS/ANI Samples

	Function		ANI/Caller ID Number1						DNIS/Caller ID Name

Incoming Call			CN: 7145556782						TOSHIBA TSD
			LINE	3 RINGING					LINE 3 CALLING


Incoming ACD Call									TOSHIBA TSD
									LINE 3 RINGING

Answered incoming or transferred call.
Answered incoming or transferred call.			CN: 7145556782						TOSHIBA TSD
Display changes to call duration.			CN: 7145556782						TOSHIBA TSD
Display changes to call duration.			ANSWERED LINE 3						ANSWERED LINE 3


Call placed on-hold.			HOLD		LINE 3
			SEP	9	TUES	18:30


Held call recalls your station.			CN: 7145556782						TOSHIBA TSD
			LINE 3		RECALL				LINE 3 RECALL

Station 201 is transferring a call to you
Station 201 is transferring a call to you					NO. 200
(station 200).					NO. 200
(station 200).			201	CALLING



Transferred station (201) hangs up.			CN: 7145556782			201			TOSHIBA TSD
			LN 3	TRANS		201			LINE 3 TRANS 201


Transferred call recalls your station (201).			CN: 7145556782			201			TOSHIBA TSD	201
			L 3	RECALL		201			L 3 RECALL	201


Call forwarded to your phone.									TOSHIBA TSD	201
									LINE 3 CALL	201

1.Caller ID numbers do not display CN: before the number, whereas ANI does.

Strata DK Electronic Telephone 5/00

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Toshiba Strata DK manual Incoming ACD Call

Contents

Electronic Telephone User Guide Publication Information Contents Contents SP-OCA Iii LCD Operation Appendix B Centrex Application Button Labels Vii Introduction Conventions Organization SDN Action/Response Related Documents and Media Grand Tour 20-Button Electronic Key Telephone with LCD Electronic Telephone Diagram Buttons Fixed Button Instructions Flexible Buttons PDN LCD LCD Buttons Mode Incoming Call LED Indicators On-hook/Off-hook Volume Controls Grand Tour Before You Begin Features Ringing Line Preference SignalingAutomatic Line Selection Making an Outside Call Quick ReferenceMaking an Internal Call On-Hook Dialing Making an Outside Call to an Isdn Trunk Receiving a Forwarded Call Answering CallsIncoming Call Notification Calling a Forwarded DN Voluntary Account Codes Verified/Non-Verified Account Code CallsForced Account Codes Verified/Non-Verified If the code is invalid, you Hear two short tones Rctu E/F To send an Alert Signal Alarm ResetAlert Signaling To reset the alarm To call all consoles for an emergency Automatic Busy Redial ABRTo call a specific console All Call Voice To cancel ABR Automatic Callback ACB Background Music BGM To cancel ACB to a busy or DND stationTo switch between held calls Automatic Hold LCD Telephones Access CodesCall Forwarding Call Forward-Busy To cancel a Call Forward-All CallsCall Forward-All Calls Call Forward-No Answer Call Forward-Busy/No Answer To cancel a Call Forward-No Answer Call Forward to No LL Forward to Call Forward-External To cancel a Call Forward-Busy/No AnswerCall Forward-Fixed Call Forward Remote Destination Change To cancel a Call Forward-External Enter the new destination number Call Park Orbits To park a call Consultation-hold Call ParkTo retrieve a parked call LED flashes To use call pickup Call Pickup To pickup calls ringing to other groups Group PickupTo pick up a ringing CO Line in a tenant system To pickup calls ringing within your group Answers the transferred call CO LED is a steady red When the called stationCall Transfer with Camp-on To answer a waiting call by placing the current call on hold Call Waiting Conference Calls Date/Time/Day Adjustment To make an external Disa Call Direct Inward System Access DisaTo make an internal Disa Call To connect directly to another station PDN Direct Station Selection DSS Do Not Disturb DND Door Phones Door Lock To pick up a door phone call ringing at another telephone To answer a door phone call To call/monitor a door phone Dtmf Tone Dialing with and # To deactivate group listening Emergency Ringdown/Hotline ServiceGroup Listening Handsfree Monitoring Handsfree Answerback To make an outgoing call to an Isdn trunk Isdn Outgoing CallingMaking an Outgoing Call with a Subaddress to an Isdn Trunk To answer a Message Waiting on your PDN Message Waiting To cancel the Message Waiting on your PDN To retrieve a Message Waiting on your PhDN To cancel the Message Waiting on your PhDN To set the Message Waiting LED on another telephone To cancel a Message Waiting light set on another stationMicrophone Cut-Off To make an OCA call Voice First SignalingOff-hook Call Announce OCA To disconnect an SP-OCA call to your station Tone SignalingTo answer an SP-OCA call Override Calls Executive Override Busy Station OverrideDo Not Disturb Override Toll Restriction Override AnnouncementsPrivacy Override All Call Privacy On-LinePrivacy Release Release and Answer To make a call on-hook dialing Saved Number RedialSpeakerphone To change from speakerphone to handset Speed Dial To answer an incoming call using speakerphone To program one-touch telephone number dialing To make a call using a SD button or access codeTo clear a telephone number on a Station SD button To store a feature with a specific access code Speed Dial-Advanced FeaturesTo store a feature with a specific 6 button Feature Access Codes Features Feature Access Code Sequence Feature Access Codes Features Feature Access Code Sequence Speed Dial Number Linking Speed Dial Pause Speed Dial Linking Example To link station/system speed dial numbers To chain dial Speed Dial numbers Chain Dialing Speed Dial NumbersTo use the new link Timed Reminders Two Tandem CO Line Connection To cancel a Timed ReminderTone/Pulse Dialing To connect two outside lines using a DN button Press another &2 Or 3/ and dial a telephone number To connect two outside lines using a &2 button To supervise a tandem call and release it To assign a voice mail message mailbox number Voice Mail Integration To retrieve messages with MW/FL button To cancel the mailbox numberTo assign the message retrieval sequence To forward calls to voice mail To cancel automatic retrievalTo retrieve multiple messages LCD Telephones To cancel Call Forward Features Control Buttons LCD Operation LCD Operation To exit from any mode Busy Lamp Field BLF Display ANI/Caller ID Caller ID/ANI/DNIS Information ModeTo activate the Caller ID/ANI or Dnis display mode To deactivate the Caller ID/ANI or Dnis display mode Incoming ACD Call To view lost calls Call Park Orbit List DisplayRetrieve and Auto Dial Lost Calls To delete lost call To enter LCD characters Messages Dial Pad Key Equivalents System Messages 60~64 To set an advisory message for incoming calls To enter/store a station message To set an advisory station message for a remote station Notification Station Messaging Message Notification To receive a notification station message Group Notification Station Messaging To receive a notification message Silent Messaging Busy Station Message number You are prompted for To display the SD number and memo MemosSpeed Dial Memos To program Speed Dial names and numbers To check a SD number To dial a SD numberDial Code To enter name/number information Name/Number DisplayTimed Reminders To erase name/number display To clear name/number display 100 101 DSS Console 102 DSS Buttons 103 FeaturesCalling a Station Transferring a Call To transfer call with camp-on to a busy station Answering a CO Line104 Night Transfer Speed DialPaging Call Forward Override 106 107 CO Line Access CodesTo access a line 108 Feature Access CodesPaging Access Codes 109 To enter a paging group access code Speed Dial Access Codes 111 Centrex Feature ButtonsFlexible Directory Numbering Ringing Repeat Delayed Ringing 113 Flexible Buttons 114 Button Labels 115 116 31@ 117 118 119 Index Disa 120 Isdn 121 122