2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart
2.2 Troubleshooting Flowchart Use the flowchart in figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
Ask the user if a password is registered and, if it is, ask him or her to enter the
password.
Verify with the customer that Microsoft Windows is installed on the hard disk. Non-
Windows operating systems can cause the computer to malfunction.
Make sure all optional equipment is removed from the computer.
Make sure the External USB floppy disk drive is empty.
2-2 TECRA M2 Maintenance Manual (960-468)