Technical Support, Internet Telephone | Tut Systems SMS2000 instruction

Appendix

Appendix B - Technical Assistance and Customer Support

Technical Support

Tut Systems offers a comprehensive range of customer support services, including training, technical assistance, installation, and maintenance agreements. For further information and pricing on Tut Systems’ service products, see your sales representative.

Internet

You can find answers to the most common functionality, installation, and configuration questions on the Tut Systems website at http://www.tutsystems.com.

Telephone

If you are unable to resolve a question or problem or believe you have defective equipment, contact Tut Systems for customer support, as described in your warranty/support agreement.

United States and Canada:

Toll-free: (800) 998-4888, press 2.

International Customers:

Toll based: (925) 460-3900, press 2.

Equipment Return and Repair

If Customer Support instructs you to return a unit for further testing or repair, they will give you directions on how and where to return the equipment.

To return a unit to Tut Systems for testing or repair:

•Call Customer Support and request a return merchandise authorization (RMA) number.

TUT Systems, Inc

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Tut Systems SMS2000 manual Appendix B Technical Assistance and Customer Support, Technical Support, Internet Telephone

Contents

TUT Systems SMS2000 User Guide SMS2000 User’s Guide SMSUser’s Guide Contents Configuring NTP Configuring SmtpConfiguring Snmp Polling Connectivity and Testing Authentication Authentication Configuring the Command ServerAuthentication with Radius Authorization Configuring Radius Using Rule PrioritiesGroups SMS2000 Rules Web Proxy Settings Using Both Radius and OCS AuthenticationSMS2000 Troubleshooting Procedures SMS2000 Status Attributes and Statistics List of Figures Radius Attributes in Access-Accept PacketsList of Tables Audience PrefaceDocumentation available for this Release Related Documentation Introduction Subscriber Management Features Introduction Subscriber Management Components Subscriber Management Components OCS SMS2000 Introduction User Interface Getting Started For example restore config web original-confi g Accessing Help for CommandsIfconfig portnumber ipaddress /masklen Style Conventions Cursor Motion Keystrokes Cursor Movement Click Configure Initial ConfigurationEstablishing a Connection with the SMS2000 Establishing a Connection Via a Serial Interface Establishing a Connection Via Telnet Initial Configuration Setting the Quick Configuration Initial ConfigurationChanging Your Password Saving the Configuration Setting the HostnameDisabling Authentication Reboot Rebooting the SystemVerifying the Configuration Configuration E-Mail Settings System AdministrationSetting the Default Configuration E-mail Set config-mailrecipient@SMTPserver SMTPserver Mailing the Current Configuration Configuration and System File ToolsDeleting the Configuration E-mail Committing Configuration Changes Disabling Automatic Configuration Changes Automatically Committing Configuration ChangesCommit auto Commit noauto Restoring a Previous Configuration Saving a ConfigurationLoading a Configuration File Restoring the Default Configuration Configuring SmtpSetting the Smtp Server Deleting the Smtp Server Setting the Smtp ID Configuring NTPSetting the Timezone Set smtpid on off Configuring the NTP server Configuring Snmp PollingSetting the Time Enabling Snmp Polling Snmp-pollmacaddress Testing to See if Snmp Polling will WorkDisabling Snmp Polling Testing Connectivity Connectivity and TestingSetting Specialized System Options System Tools Defining Ports Setting and Deleting Static PortsLeftrighthelp ? Port-definition mixed tut vlan Setting the Syslog Server Disconnecting a Session on a PortEvent Tracking Displaying Log Messages Exiting the Management Session System Administration ToolsDisplaying Version Information Displaying Control Keys Changing a PasswordPasswd Keys Snmp Agent Snmp ManagementSnmp System Contact Snmp System Location Snmp Trap Recipient Snmp Community System Information Tools Troubleshooting ToolsSMS2000% snmp delete trap-recipient Show snmp trap-recipient Upgrades Subscriber Connectivity CommandsSetting the ARP Failure Limit Setting the ARP Polling Period Archiving SMS2000 Firmware and distributing it from a Server Upgrading from Tut Systems’ Website Loading Another Image Verifying a Successful UpgradeReturning to an Older Firmware Version System Administration Authentication Authentication Setting the Command Server for OCS Interaction Configuring the Command ServerDeleting the Command Server Adding the OCS as the Authentication Server Testing Authentication Deleting an Authentication ServerAuth add web url secret secret cmd-serv Auth on Bypassing Authentication Setting the Authentication IntervalAuth off forcedweb authokurl blockall Auth interval minutes off Http Request Throttle Setting the Http Request ThrottleAllow-Nets Deleting the Http Request Throttle Set allow-netipaddress netmask dns-name Setting an Allow-Net Automatic Redirection URLs Setting the Automatic Redirection URLDeleting an Allow-Net Set authok url Deleting the authok Authentication with RadiusAdding a Radius Server Delete authok Syntax Description Command Usage Guidelines Example DefaultDefault retrans-primary-only is Set nas-port-type Set NAS port type parameterSet nas-port-type integer Configuring a Radius SSL Back Channel Testing Authentication on the Radius ServerShow status radius Show status radius Example Authorization AuthorizationAuthorization Server Functionality Sending Accounting Messages to a Syslog Server AccountingAccounting Configuring Accounting Parameters Radius Accounting ConfigurationSending Accounting Messages to a Radius Server Deleting a Radius Accounting Server Provisioning Provisioning Billing Billing Groups Service Creation Using Groups and RulesAdding a Group Group add groupname noinherit inherit groupname Subscribers that Cannot Support Authentication Setting the Active Group ContextSetting Maximum Users Per Port Deleting a Group Adding a Rule SMS2000 RulesDeleting a Rule Set rule rulename groupname priority rulestring IP Address Rule Expression ComponentsMAC Address Ip=ipaddress ,netmask Tut=ipaddress-linenum*-portnum Not OperatorVlan=vlanida-vlanidb Or Operator OperatorParenthesis Expression and expression Using Rule Priorities Plug and Play With NAT IP AddressingIP Addressing Dhcp Pools Static Routable Addresses IP Multicasting Static Non-Routable Addresses Understanding 1to1 and 1to1 Unique IP Types Configuring IP TypesIptype default NAT static Dhcp 1to1 1to1Unique Deleting a Configured Source-Net Setting a Source-NetSource-Nets Set source-netstartaddress endaddress subnet-mask Creating Dhcp Pools Setting the DNS Server AddressRemoving a Dhcp Assignment Dhcp-server release macaddress Deleting the DNS Server Address Static RoutesAdding Routes Set dns add ipaddress Set lpr hostname off queuename maxpages maxbytes Setting up the LPR HostPrinting Obtaining the Radius Server Software Using SMS2000 with a Radius ServerConfiguring Radius Adding Users to the Radius Server Configuring Service ParametersAdding the SMS2000 as a Client on the Radius Server Radius Ports Using Real IP Addresses Radius Attributes Sent in Accounting Messages SMS2000 Status Attributes and StatisticsSMS2000 NAS File Radius Attributes Received in Access- Accept Packets Using Both Radius and OCS AuthenticationRadius Attributes Sent In Access Request Packets Deleting Traffic Shaping Setting Traffic ShapingShape xbps/rbps Shape xbps/rbps delete SMS2000 and Property Management Systems PMS Setting the PMS Server TTY ACK-NAK ENQ-ACK-NAK Protocol Modes ENQ-ACK-NAK Mode Loading and Deleting Customized Web Pages Customizing SMS2000 Web Authentication with RadiusFiles For Groups Loading Web Pages or Files Image Links Load web url defaultsPath Components Upgrading Customizing Web PagesDeleting Web Pages or Files Preserving the Web Form Web Page Redirection Size For Web Pages and External Links Reference Active Page ComponentsViewing Customizations Web Proxy Settings Configuring Web Proxy SettingsSetting the Wpad Curl Setting the Wpad Timeout Web Proxy Server Show proxy-ports Set proxy-ports portDelete proxy-ports port SMS2000 Troubleshooting Procedures SMS2000 Troubleshooting Multiple frames opened Snmp PollingBrowser Unable to do credit card Line Verify OCS screens off Radius Attributes in Access-Accept Packets Appendix a Radius Access-Accept Dictionary File Appendix Appendix TUT Systems, Inc 100 Technical Support Appendix B Technical Assistance and Customer SupportInternet Telephone Equipment Return and Repair Hardware Limited Warranty Appendix C SMS2000 Limited WarrantyLimitations of Warranty Exclusive Remedies Tut Systems, Inc., Customer Service Department Electrical Safety AdvisoryAssistance FCC Radio Frequency Interference Statement TUT Systems, Inc 104