SMS2000 Troubleshooting | Tut Systems guide

SMS2000 Troubleshooting

Chapter 17 - SMS2000

Troubleshooting

SMS2000 Troubleshooting Procedures

Table 17-3 provides valuable information for troubleshooting the SMS2000.

Table 17-3 SMS2000 Troubleshooting Procedures

Problem Area	Commands	What to Look for
Network Connection:	ping router address	Look for any packets
If communication problems		returned.
If communication problems	show status ifconfig	Check for non-zero
exist between SMS2000 and		packets being sent or
the outside world (through		received on eth0
the on-site router), verify the		(network port).
cabling is correct between the	Verify that physical connectivity is	Look for green lights
SMS2000 and the router.	good	on intermediate switch.
Afterwards, diagnose the		Swap Ethernet cables
physical layer, IP		with known good
configuration, and routing		cable.
tables.
	ping external address	Verify that the routing
		table in the router is
		good
	traceroute external address	Determine location of
		the bad route
Subscriber Connection:		When a subscriber PC
If subscribers cannot get IP		is directly connected
addresses or Web pages, first		via x-over Ethernet
verify a physical connection		cable to the subscriber
exists.		interface of the
Can any other subscriber get		SMS2000, the front
access?		panel LEDs will light
Is the SMS2000 receiving		on the Subscriber side
packets on the subscriber		of the LED panel.
port?	Show status ifconfig	Check for non-zero
		packets being sent or
Verify that the physical		received on eth1
cabling is correct. Bypass the		(subscriber port).
wiring system by attaching a	From the PC, type arp a	. See if there are any
PC directly to the SMS2000		entries in the ARP
subscriber port (use x-cable)		cache for the PC. There
and seeing if it works		should be “35.x.x.x” if
		physical connectivity is
		good.

TUT Systems, Inc

Page 94 of 104

P/N 220-06288-20

Image 94

Tut Systems manual SMS2000 Troubleshooting Procedures

Contents

TUT Systems SMS2000 User Guide SMS2000 User’s Guide SMSUser’s Guide Contents Configuring Snmp Polling Configuring SmtpConfiguring NTP Connectivity and Testing Authentication with Radius Authentication Configuring the Command ServerAuthentication Authorization Groups Using Rule PrioritiesConfiguring Radius SMS2000 Rules SMS2000 Troubleshooting Procedures Using Both Radius and OCS AuthenticationWeb Proxy Settings SMS2000 Status Attributes and Statistics List of Tables Radius Attributes in Access-Accept PacketsList of Figures Documentation available for this Release PrefaceAudience Related Documentation Subscriber Management Features Introduction Introduction Subscriber Management Components Subscriber Management Components SMS2000 OCS Introduction Getting Started User Interface Ifconfig portnumber ipaddress /masklen Accessing Help for CommandsFor example restore config web original-confi g Style Conventions Cursor Movement Cursor Motion Keystrokes Establishing a Connection with the SMS2000 Initial ConfigurationClick Configure Establishing a Connection Via a Serial Interface Establishing a Connection Via Telnet Initial Configuration Changing Your Password Initial ConfigurationSetting the Quick Configuration Disabling Authentication Setting the HostnameSaving the Configuration Verifying the Configuration Rebooting the SystemReboot Setting the Default Configuration E-mail System AdministrationConfiguration E-Mail Settings Set config-mailrecipient@SMTPserver SMTPserver Deleting the Configuration E-mail Configuration and System File ToolsMailing the Current Configuration Committing Configuration Changes Commit auto Automatically Committing Configuration ChangesDisabling Automatic Configuration Changes Commit noauto Loading a Configuration File Saving a ConfigurationRestoring a Previous Configuration Setting the Smtp Server Configuring SmtpRestoring the Default Configuration Deleting the Smtp Server Setting the Timezone Configuring NTPSetting the Smtp ID Set smtpid on off Setting the Time Configuring Snmp PollingConfiguring the NTP server Enabling Snmp Polling Disabling Snmp Polling Testing to See if Snmp Polling will WorkSnmp-pollmacaddress Setting Specialized System Options Connectivity and TestingTesting Connectivity System Tools Leftrighthelp ? Setting and Deleting Static PortsDefining Ports Port-definition mixed tut vlan Event Tracking Disconnecting a Session on a PortSetting the Syslog Server Displaying Log Messages Displaying Version Information System Administration ToolsExiting the Management Session Passwd Changing a PasswordDisplaying Control Keys Keys Snmp System Contact Snmp ManagementSnmp Agent Snmp System Location Snmp Community Snmp Trap Recipient SMS2000% snmp delete trap-recipient Troubleshooting ToolsSystem Information Tools Show snmp trap-recipient Setting the ARP Failure Limit Subscriber Connectivity CommandsUpgrades Setting the ARP Polling Period Upgrading from Tut Systems’ Website Archiving SMS2000 Firmware and distributing it from a Server Returning to an Older Firmware Version Verifying a Successful UpgradeLoading Another Image System Administration Authentication Authentication Deleting the Command Server Configuring the Command ServerSetting the Command Server for OCS Interaction Adding the OCS as the Authentication Server Auth add web url secret secret cmd-serv Deleting an Authentication ServerTesting Authentication Auth on Auth off forcedweb authokurl blockall Setting the Authentication IntervalBypassing Authentication Auth interval minutes off Allow-Nets Setting the Http Request ThrottleHttp Request Throttle Deleting the Http Request Throttle Setting an Allow-Net Set allow-netipaddress netmask dns-name Deleting an Allow-Net Setting the Automatic Redirection URLAutomatic Redirection URLs Set authok url Adding a Radius Server Authentication with RadiusDeleting the authok Delete authok Command Syntax Description Default retrans-primary-only is DefaultUsage Guidelines Example Set nas-port-type integer Set NAS port type parameterSet nas-port-type Show status radius Testing Authentication on the Radius ServerConfiguring a Radius SSL Back Channel Show status radius Example Authorization AuthorizationAuthorization Server Functionality Accounting AccountingSending Accounting Messages to a Syslog Server Sending Accounting Messages to a Radius Server Radius Accounting ConfigurationConfiguring Accounting Parameters Deleting a Radius Accounting Server Provisioning Provisioning Billing Billing Adding a Group Service Creation Using Groups and RulesGroups Group add groupname noinherit inherit groupname Setting Maximum Users Per Port Setting the Active Group ContextSubscribers that Cannot Support Authentication Deleting a Group Deleting a Rule SMS2000 RulesAdding a Rule Set rule rulename groupname priority rulestring MAC Address Rule Expression ComponentsIP Address Ip=ipaddress ,netmask Vlan=vlanida-vlanidb Not OperatorTut=ipaddress-linenum*-portnum Parenthesis OperatorOr Operator Expression and expression Using Rule Priorities IP Addressing IP AddressingPlug and Play With NAT Static Routable Addresses Dhcp Pools Static Non-Routable Addresses IP Multicasting Iptype default NAT static Dhcp 1to1 1to1Unique Configuring IP TypesUnderstanding 1to1 and 1to1 Unique IP Types Source-Nets Setting a Source-NetDeleting a Configured Source-Net Set source-netstartaddress endaddress subnet-mask Removing a Dhcp Assignment Setting the DNS Server AddressCreating Dhcp Pools Dhcp-server release macaddress Adding Routes Static RoutesDeleting the DNS Server Address Set dns add ipaddress Printing Setting up the LPR HostSet lpr hostname off queuename maxpages maxbytes Configuring Radius Using SMS2000 with a Radius ServerObtaining the Radius Server Software Adding the SMS2000 as a Client on the Radius Server Configuring Service ParametersAdding Users to the Radius Server Using Real IP Addresses Radius Ports SMS2000 NAS File SMS2000 Status Attributes and StatisticsRadius Attributes Sent in Accounting Messages Radius Attributes Sent In Access Request Packets Using Both Radius and OCS AuthenticationRadius Attributes Received in Access- Accept Packets Shape xbps/rbps Setting Traffic ShapingDeleting Traffic Shaping Shape xbps/rbps delete Setting the PMS Server SMS2000 and Property Management Systems PMS Protocol Modes TTY ACK-NAK ENQ-ACK-NAK ENQ-ACK-NAK Mode Files For Groups Customizing SMS2000 Web Authentication with RadiusLoading and Deleting Customized Web Pages Loading Web Pages or Files Path Components Load web url defaultsImage Links Deleting Web Pages or Files Customizing Web PagesUpgrading Preserving the Web Form Size For Web Pages and External Links Web Page Redirection Viewing Customizations Active Page ComponentsReference Setting the Wpad Curl Configuring Web Proxy SettingsWeb Proxy Settings Setting the Wpad Timeout Web Proxy Server Delete proxy-ports port Set proxy-ports portShow proxy-ports SMS2000 Troubleshooting SMS2000 Troubleshooting Procedures Browser Snmp PollingMultiple frames opened Unable to do credit card Verify OCS screens off Line Appendix a Radius Access-Accept Dictionary File Radius Attributes in Access-Accept Packets Appendix Appendix TUT Systems, Inc 100 Internet Telephone Appendix B Technical Assistance and Customer SupportTechnical Support Equipment Return and Repair Limitations of Warranty Appendix C SMS2000 Limited WarrantyHardware Limited Warranty Exclusive Remedies Assistance Electrical Safety AdvisoryTut Systems, Inc., Customer Service Department FCC Radio Frequency Interference Statement TUT Systems, Inc 104