Snmp Polling, Multiple frames opened, Browser | Tut Systems SMS2000

SMS2000 Troubleshooting

Problem Area	Commands	What to Look for
	From connecting equipment	Check the W (mux
	(such as Tut Expresso	statistics) or the S from
	GS/MDU Chassis), verify that packets	the Expresso
	are being sent and received.	Management. Look for
		packets and bytes on a
		line. Received packets
		on a line card are
		packets from the
		subscriber. Transmit
		packets on the line card
		are packets sent to the
		PC from the router.
	Connect a PC directly to the subscriber	See if any packets are
	port on the SMS2000 using a crossover	received by the
	cable.	SMS2000 or PC. Type
		“arp a” on the PC.
	If using RADIUS, you can verify that it	Verify that the
	is operational by using the auth test	connection to the
	command.	RADIUS server is
		accurately configured
		on both ends (there is
		an entry in the
		RADIUS database for
		the
		SMS2000 client).
SNMP Polling	Verify in Expresso that
When you show status for a	SNMP is enabled and there is a
user with Tut wiring, there	community name of “public” with read
should be a line for	access of
snmp-	0.0.0.0.
info=nnn.nnn.nnn.nnn-
xxx-xxx.
If this is missing, you must
configure snmp-poll in the
SMS2000. If it is there but
the value is “unknown,” the
Tut system is not responding
to the SMS2000 for the
device’s MAC address.
Multiple frames opened	Verify that allow-netfor
in browser	information page and the
Each IP address a subscriber	OCS are configured okay.
can access before they are
authorized for Internet access
must be configured in the
allow-net in the SMS2000.
Otherwise, they are redirected
to the OCS Welcome page in
each sub-frame
Unable to do credit card	Verify that allow-netfor
billing	secure.authorize.net is configured.
If using credit card billing	Verify that a DNS allow-net for
with WebLink, you must	Verify that a DNS allow-net for
make sure that the server at	authorize.net is configured
authorize.net is in the allow-
net since the subscriber gets
redirected there.
Enter the IP Address and the
DNS Name of authorize.net
in the allow-net

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Tut Systems SMS2000 manual Snmp Polling, Multiple frames opened, Browser, Unable to do credit card, Billing

Contents

TUT Systems SMS2000 User Guide SMS2000 User’s Guide SMSUser’s Guide Contents Connectivity and Testing Configuring SmtpConfiguring NTP Configuring Snmp Polling Authorization Authentication Configuring the Command ServerAuthentication Authentication with Radius SMS2000 Rules Using Rule PrioritiesConfiguring Radius Groups SMS2000 Status Attributes and Statistics Using Both Radius and OCS AuthenticationWeb Proxy Settings SMS2000 Troubleshooting Procedures List of Figures Radius Attributes in Access-Accept PacketsList of Tables Related Documentation PrefaceAudience Documentation available for this Release Introduction Subscriber Management Features Introduction Subscriber Management Components Subscriber Management Components OCS SMS2000 Introduction User Interface Getting Started Style Conventions Accessing Help for CommandsFor example restore config web original-confi g Ifconfig portnumber ipaddress /masklen Cursor Motion Keystrokes Cursor Movement Establishing a Connection Via a Serial Interface Initial ConfigurationClick Configure Establishing a Connection with the SMS2000 Establishing a Connection Via Telnet Initial Configuration Setting the Quick Configuration Initial ConfigurationChanging Your Password Saving the Configuration Setting the HostnameDisabling Authentication Reboot Rebooting the SystemVerifying the Configuration Set config-mailrecipient@SMTPserver SMTPserver System AdministrationConfiguration E-Mail Settings Setting the Default Configuration E-mail Committing Configuration Changes Configuration and System File ToolsMailing the Current Configuration Deleting the Configuration E-mail Commit noauto Automatically Committing Configuration ChangesDisabling Automatic Configuration Changes Commit auto Restoring a Previous Configuration Saving a ConfigurationLoading a Configuration File Deleting the Smtp Server Configuring SmtpRestoring the Default Configuration Setting the Smtp Server Set smtpid on off Configuring NTPSetting the Smtp ID Setting the Timezone Enabling Snmp Polling Configuring Snmp PollingConfiguring the NTP server Setting the Time Snmp-pollmacaddress Testing to See if Snmp Polling will WorkDisabling Snmp Polling System Tools Connectivity and TestingTesting Connectivity Setting Specialized System Options Port-definition mixed tut vlan Setting and Deleting Static PortsDefining Ports Leftrighthelp ? Displaying Log Messages Disconnecting a Session on a PortSetting the Syslog Server Event Tracking Exiting the Management Session System Administration ToolsDisplaying Version Information Keys Changing a PasswordDisplaying Control Keys Passwd Snmp System Location Snmp ManagementSnmp Agent Snmp System Contact Snmp Trap Recipient Snmp Community Show snmp trap-recipient Troubleshooting ToolsSystem Information Tools SMS2000% snmp delete trap-recipient Setting the ARP Polling Period Subscriber Connectivity CommandsUpgrades Setting the ARP Failure Limit Archiving SMS2000 Firmware and distributing it from a Server Upgrading from Tut Systems’ Website Loading Another Image Verifying a Successful UpgradeReturning to an Older Firmware Version System Administration Authentication Authentication Adding the OCS as the Authentication Server Configuring the Command ServerSetting the Command Server for OCS Interaction Deleting the Command Server Auth on Deleting an Authentication ServerTesting Authentication Auth add web url secret secret cmd-serv Auth interval minutes off Setting the Authentication IntervalBypassing Authentication Auth off forcedweb authokurl blockall Deleting the Http Request Throttle Setting the Http Request ThrottleHttp Request Throttle Allow-Nets Set allow-netipaddress netmask dns-name Setting an Allow-Net Set authok url Setting the Automatic Redirection URLAutomatic Redirection URLs Deleting an Allow-Net Delete authok Authentication with RadiusDeleting the authok Adding a Radius Server Syntax Description Command Usage Guidelines Example DefaultDefault retrans-primary-only is Set nas-port-type Set NAS port type parameterSet nas-port-type integer Show status radius Example Testing Authentication on the Radius ServerConfiguring a Radius SSL Back Channel Show status radius Server Functionality AuthorizationAuthorization Authorization Sending Accounting Messages to a Syslog Server AccountingAccounting Deleting a Radius Accounting Server Radius Accounting ConfigurationConfiguring Accounting Parameters Sending Accounting Messages to a Radius Server Provisioning Provisioning Billing Billing Group add groupname noinherit inherit groupname Service Creation Using Groups and RulesGroups Adding a Group Deleting a Group Setting the Active Group ContextSubscribers that Cannot Support Authentication Setting Maximum Users Per Port Set rule rulename groupname priority rulestring SMS2000 RulesAdding a Rule Deleting a Rule Ip=ipaddress ,netmask Rule Expression ComponentsIP Address MAC Address Tut=ipaddress-linenum*-portnum Not OperatorVlan=vlanida-vlanidb Expression and expression OperatorOr Operator Parenthesis Using Rule Priorities Plug and Play With NAT IP AddressingIP Addressing Dhcp Pools Static Routable Addresses IP Multicasting Static Non-Routable Addresses Understanding 1to1 and 1to1 Unique IP Types Configuring IP TypesIptype default NAT static Dhcp 1to1 1to1Unique Set source-netstartaddress endaddress subnet-mask Setting a Source-NetDeleting a Configured Source-Net Source-Nets Dhcp-server release macaddress Setting the DNS Server AddressCreating Dhcp Pools Removing a Dhcp Assignment Set dns add ipaddress Static RoutesDeleting the DNS Server Address Adding Routes Set lpr hostname off queuename maxpages maxbytes Setting up the LPR HostPrinting Obtaining the Radius Server Software Using SMS2000 with a Radius ServerConfiguring Radius Adding Users to the Radius Server Configuring Service ParametersAdding the SMS2000 as a Client on the Radius Server Radius Ports Using Real IP Addresses Radius Attributes Sent in Accounting Messages SMS2000 Status Attributes and StatisticsSMS2000 NAS File Radius Attributes Received in Access- Accept Packets Using Both Radius and OCS AuthenticationRadius Attributes Sent In Access Request Packets Shape xbps/rbps delete Setting Traffic ShapingDeleting Traffic Shaping Shape xbps/rbps SMS2000 and Property Management Systems PMS Setting the PMS Server TTY ACK-NAK ENQ-ACK-NAK Protocol Modes ENQ-ACK-NAK Mode Loading Web Pages or Files Customizing SMS2000 Web Authentication with RadiusLoading and Deleting Customized Web Pages Files For Groups Image Links Load web url defaultsPath Components Preserving the Web Form Customizing Web PagesUpgrading Deleting Web Pages or Files Web Page Redirection Size For Web Pages and External Links Reference Active Page ComponentsViewing Customizations Setting the Wpad Timeout Configuring Web Proxy SettingsWeb Proxy Settings Setting the Wpad Curl Web Proxy Server Show proxy-ports Set proxy-ports portDelete proxy-ports port SMS2000 Troubleshooting Procedures SMS2000 Troubleshooting Unable to do credit card Snmp PollingMultiple frames opened Browser Line Verify OCS screens off Radius Attributes in Access-Accept Packets Appendix a Radius Access-Accept Dictionary File Appendix Appendix TUT Systems, Inc 100 Equipment Return and Repair Appendix B Technical Assistance and Customer SupportTechnical Support Internet Telephone Exclusive Remedies Appendix C SMS2000 Limited WarrantyHardware Limited Warranty Limitations of Warranty FCC Radio Frequency Interference Statement Electrical Safety AdvisoryTut Systems, Inc., Customer Service Department Assistance TUT Systems, Inc 104