Troubleshooting Tools | Tut Systems SMS2000 manual

System Administration

To delete the SNMP trap recipient, type:

SMS2000% snmp delete trap-recipient

To view the SNMP trap recipient configuration, type:

show snmp trap-recipient

Troubleshooting Tools

System Information Tools

Setting the System Information Dump

Use the dump-infocommand to e-mail the status of the system to a specified address when the SMS2000 has a fatal error.

An e-mail address of the network administrator can be entered, along with an SMTP server, or the diagnostic information can be mailed directly to the Tut Systems’ Customer Support e-mail address: support@tutsys.com.

To e-mail the status of the system to a specified address when SMS2000 has a fatal error, use this command:

dump-info{recipient_@_server [recipient_server] off}

For example, to configure the e-mail address of Tut Systems’ Technical Support to receive notification of system failures, type:

sms2000% dump-info support@tutsys.com itsmail.tutsys.com

Setting a Software Watchdog

Use the set soft-watchdogcommand to enable or disable the software watchdog in order to get diagnostic builds from the SMS2000. The software watchdog is disabled by default.

Note: The software watchdog should only be enabled if you have configured a recipient for diagnostic information with dump-infoand are experiencing problems with the SMS2000.

set soft-watchdog [ on off ]

For example, to enable the software watchdog, force a fault condition, and reboot the SMS2000 to test e-mail sending, type:

sms2000% set soft-watchdog on

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Contents

TUT Systems SMS2000 User Guide SMS2000 User’s Guide SMSUser’s Guide Contents Configuring Smtp Configuring NTPConfiguring Snmp Polling Connectivity and Testing Authentication Configuring the Command Server AuthenticationAuthentication with Radius Authorization Using Rule Priorities Configuring RadiusGroups SMS2000 Rules Using Both Radius and OCS Authentication Web Proxy SettingsSMS2000 Troubleshooting Procedures SMS2000 Status Attributes and Statistics List of Tables Radius Attributes in Access-Accept PacketsList of Figures Preface AudienceDocumentation available for this Release Related Documentation Subscriber Management Features Introduction Introduction Subscriber Management Components Subscriber Management Components SMS2000 OCS Introduction Getting Started User Interface Accessing Help for Commands For example restore config web original-confi gIfconfig portnumber ipaddress /masklen Style Conventions Cursor Movement Cursor Motion Keystrokes Initial Configuration Click ConfigureEstablishing a Connection with the SMS2000 Establishing a Connection Via a Serial Interface Establishing a Connection Via Telnet Initial Configuration Changing Your Password Initial ConfigurationSetting the Quick Configuration Disabling Authentication Setting the HostnameSaving the Configuration Verifying the Configuration Rebooting the SystemReboot System Administration Configuration E-Mail SettingsSetting the Default Configuration E-mail Set config-mailrecipient@SMTPserver SMTPserver Configuration and System File Tools Mailing the Current ConfigurationDeleting the Configuration E-mail Committing Configuration Changes Automatically Committing Configuration Changes Disabling Automatic Configuration ChangesCommit auto Commit noauto Loading a Configuration File Saving a ConfigurationRestoring a Previous Configuration Configuring Smtp Restoring the Default ConfigurationSetting the Smtp Server Deleting the Smtp Server Configuring NTP Setting the Smtp IDSetting the Timezone Set smtpid on off Configuring Snmp Polling Configuring the NTP serverSetting the Time Enabling Snmp Polling Disabling Snmp Polling Testing to See if Snmp Polling will WorkSnmp-pollmacaddress Connectivity and Testing Testing ConnectivitySetting Specialized System Options System Tools Setting and Deleting Static Ports Defining PortsLeftrighthelp ? Port-definition mixed tut vlan Disconnecting a Session on a Port Setting the Syslog ServerEvent Tracking Displaying Log Messages Displaying Version Information System Administration ToolsExiting the Management Session Changing a Password Displaying Control KeysPasswd Keys Snmp Management Snmp AgentSnmp System Contact Snmp System Location Snmp Community Snmp Trap Recipient Troubleshooting Tools System Information ToolsSMS2000% snmp delete trap-recipient Show snmp trap-recipient Subscriber Connectivity Commands UpgradesSetting the ARP Failure Limit Setting the ARP Polling Period Upgrading from Tut Systems’ Website Archiving SMS2000 Firmware and distributing it from a Server Returning to an Older Firmware Version Verifying a Successful UpgradeLoading Another Image System Administration Authentication Authentication Configuring the Command Server Setting the Command Server for OCS InteractionDeleting the Command Server Adding the OCS as the Authentication Server Deleting an Authentication Server Testing AuthenticationAuth add web url secret secret cmd-serv Auth on Setting the Authentication Interval Bypassing AuthenticationAuth off forcedweb authokurl blockall Auth interval minutes off Setting the Http Request Throttle Http Request ThrottleAllow-Nets Deleting the Http Request Throttle Setting an Allow-Net Set allow-netipaddress netmask dns-name Setting the Automatic Redirection URL Automatic Redirection URLsDeleting an Allow-Net Set authok url Authentication with Radius Deleting the authokAdding a Radius Server Delete authok Command Syntax Description Default retrans-primary-only is DefaultUsage Guidelines Example Set nas-port-type integer Set NAS port type parameterSet nas-port-type Testing Authentication on the Radius Server Configuring a Radius SSL Back ChannelShow status radius Show status radius Example Authorization AuthorizationAuthorization Server Functionality Accounting AccountingSending Accounting Messages to a Syslog Server Radius Accounting Configuration Configuring Accounting ParametersSending Accounting Messages to a Radius Server Deleting a Radius Accounting Server Provisioning Provisioning Billing Billing Service Creation Using Groups and Rules GroupsAdding a Group Group add groupname noinherit inherit groupname Setting the Active Group Context Subscribers that Cannot Support AuthenticationSetting Maximum Users Per Port Deleting a Group SMS2000 Rules Adding a RuleDeleting a Rule Set rule rulename groupname priority rulestring Rule Expression Components IP AddressMAC Address Ip=ipaddress ,netmask Vlan=vlanida-vlanidb Not OperatorTut=ipaddress-linenum*-portnum Operator Or OperatorParenthesis Expression and expression Using Rule Priorities IP Addressing IP AddressingPlug and Play With NAT Static Routable Addresses Dhcp Pools Static Non-Routable Addresses IP Multicasting Iptype default NAT static Dhcp 1to1 1to1Unique Configuring IP TypesUnderstanding 1to1 and 1to1 Unique IP Types Setting a Source-Net Deleting a Configured Source-NetSource-Nets Set source-netstartaddress endaddress subnet-mask Setting the DNS Server Address Creating Dhcp PoolsRemoving a Dhcp Assignment Dhcp-server release macaddress Static Routes Deleting the DNS Server AddressAdding Routes Set dns add ipaddress Printing Setting up the LPR HostSet lpr hostname off queuename maxpages maxbytes Configuring Radius Using SMS2000 with a Radius ServerObtaining the Radius Server Software Adding the SMS2000 as a Client on the Radius Server Configuring Service ParametersAdding Users to the Radius Server Using Real IP Addresses Radius Ports SMS2000 NAS File SMS2000 Status Attributes and StatisticsRadius Attributes Sent in Accounting Messages Radius Attributes Sent In Access Request Packets Using Both Radius and OCS AuthenticationRadius Attributes Received in Access- Accept Packets Setting Traffic Shaping Deleting Traffic ShapingShape xbps/rbps Shape xbps/rbps delete Setting the PMS Server SMS2000 and Property Management Systems PMS Protocol Modes TTY ACK-NAK ENQ-ACK-NAK ENQ-ACK-NAK Mode Customizing SMS2000 Web Authentication with Radius Loading and Deleting Customized Web PagesFiles For Groups Loading Web Pages or Files Path Components Load web url defaultsImage Links Customizing Web Pages UpgradingDeleting Web Pages or Files Preserving the Web Form Size For Web Pages and External Links Web Page Redirection Viewing Customizations Active Page ComponentsReference Configuring Web Proxy Settings Web Proxy SettingsSetting the Wpad Curl Setting the Wpad Timeout Web Proxy Server Delete proxy-ports port Set proxy-ports portShow proxy-ports SMS2000 Troubleshooting SMS2000 Troubleshooting Procedures Snmp Polling Multiple frames openedBrowser Unable to do credit card Verify OCS screens off Line Appendix a Radius Access-Accept Dictionary File Radius Attributes in Access-Accept Packets Appendix Appendix TUT Systems, Inc 100 Appendix B Technical Assistance and Customer Support Technical SupportInternet Telephone Equipment Return and Repair Appendix C SMS2000 Limited Warranty Hardware Limited WarrantyLimitations of Warranty Exclusive Remedies Electrical Safety Advisory Tut Systems, Inc., Customer Service DepartmentAssistance FCC Radio Frequency Interference Statement TUT Systems, Inc 104