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Vertical Communications SCS 8324S, SCS 8312S, 8024S Accessing the DSS/BLF Console Button Levels

Models: SCS 8324S 8024S SCS 8312S SCS 8324F

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DSUII Attendant User’s Guide

7.18.1ACCESSING THE DSS/BLF CONSOLE BUTTON LEVELS

The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is cur- rently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level one, the next button activates level two, and so forth. A light beside the appro- priate button lights to indicate which level is currently active. You can use one level on the IB48X and two levels on the IB24X.

IB48X DSS/BLF Consol

e IB48X DSS/BLF Console

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Vertical Communications SCS 8324S, SCS 8312S, SCS 8324F, 8024S manual Accessing the DSS/BLF Console Button Levels

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Introduction About this BookBasic Operation Advanced OperationWhat is an Attendant? August Comdial Iii Comdial August Getting Started Setting Up Your SpeakerphonePositioning Your Speakerphone To adjust the pedestal Models 8312S, 8324S and 8324F onlySelect Options Setting Display ContrastTo adjust the display contrast Select Ring Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the speaker and handset loudness levels Setting Volume LevelsTo set the ringer loudness level When you hear intercom ringing two short bursts When you hear outside ringing single long burstsAnswering and Making Calls To dial an outside number manuallyAlphanumeric Display Liquid Crystal Display-LCD Understanding the Basic FunctionsGetting Started GCA70-245 Hold Button Hold Your Speakerphone’s ButtonsTransfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display LightsNext to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Outside Calls Answering CallsPress Intercom When you hear an intercom tone followed by a caller’s voiceAnswering Intercom Calls To monitor another telephone Monitored StationsExclusive Hold Holding CallsIf a held line is recalling, choose one of the following Hold RecallsPress Intercom and Dial #90 Directed HoldTo place a call on hold at another telephone directed hold Night Transferred Calls Line Answer From Any Station When you hear ringingCaller ID Automatic Number Identification Press HoldGroup Call Pickup Call PickupTo answer a call that is ringing within your group Directed Call PickupAnswering Calls for Other Stations Handling AN Incoming Sohva Receiving Subdued Off-Hook Voice Announcements SohvaTo respond to a Sohva verbally Select and Hold MuteSelect MSG To respond to a Sohva nonverbally through Response MessagingTo respond to a Sohva by blocking Blocking a SohvaTo block all voice-announced calls Voice Announce BlockingTo unblock all voice-announced calls Select VABAnswering Calls GCA70-245 Making Outside Calls To dial an outside number using your prime lineMaking Calls To voice announce manually Making Intercom CallsTo manually cause the other telephone to ring tone calling To speed dial a system speed dial number from the dial pad Automatic DialingAutomatic Redial RedialingRedial LAST-DIALED Number To permanently store a number you’ve just dialed Redial Programming Storing NumbersTo dial the saved number Select SaveSending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as followsCamping On and Queuing To cancel automatic ringbackBusy or Idle STATION, Automatic CALL- Back To camp on at a busy or no answer stationSelect Cwait To camp on when you hear a busy signalBusy STATION, Wait for AN Answer Call Waiting To override a Do Not Disturb condition at another station Executive OverrideTo override an in-progress call at another telephone Making Calls GCA70-245 Advanced Call Handling To cancel line group queuingWaiting for a Line Queuing To queue for a line groupScreened Call Transfers Call TransferringMore Transfer Options To transfer an unscreened call to another system telephone Unscreened Call TransfersCreating a Conference Call ConferencingTo retrieve a line from hold Bring that party back into ConferenceManaging a Conference Call Unsupervised Conference CallsTo answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your station Forwarding a Call Call ForwardingTo forward your calls Select CfwdTo cancel call forwarding To deactivate the Cfos feature To activate the Cfos featureCall Forward Outside System Cfos Press Intercom *07Advanced Call Handling GCA70-245 Station-to-Station Message Delivery Nonverbal MessagingTo turn on message light To turn off message lightSelect Next Select MSG Message Waiting Light and MessagingTo receive a message at an alert To turn on the message waiting light at an idle telephoneTo turn off message and your intercom light LCD Message DeliveryTo turn message on Dial Message Code LCD Message ListTo send a message for assistance Assist Button Message DeliveryResponse Message Delivery Select DSS RogrammingDSS Numbers Autodial And Speed Dial Numbers Entering a Number Exit Feature Access CodesTo store a system feature access code Dsuii Attendant User’s Guide Feature Buttons Select Feat To clear a feature button assignmentTo assign a button for nonverbal response Response Message ButtonTransfer Button To assign a transfer to voice mail buttonTo program a Sohva button Subdued OFF-HOOK Voice Announce Sohva ButtonGroup Listening Button To program a group listening buttonTo program an assist button Assist ButtonAutomatic Redial Button Rogramming GCA70-245 Line Groups Other FeaturesTo access a system line group Setting Current Volume Level Volume ControlTo speak to the distant party Muting Your SpeakerphoneTo mute your station Default Volume Control To turn the music on Background MusicTo turn the music off Select Music Select onTo disable the DND condition To enable DND, proceed as followsDo Not Disturb Condition Select DND Select on Select ExitTo enter account code on an outgoing call Account CodesTo enter account code on an incoming call If your system provides an external paging unit PagingTo make a reply to a Meet-Me If your system provides all-call or zone pagingTracker Paging System To enable a Tracker Pager at your stationTo disable a Tracker Pager at your station Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation To monitor another station at any time Service ObservingSwitching The Dialing Mode Between Pulse And Tone To use TRO at a station Toll Restriction OverrideTo clear the TRO code Press SpeakerTo use dial by name Dial By NameButton Functions Display Button Query Programmed Button DisplayTo button query your telephone Select QueryOFF Data Interface UnitTo select the IST device if the Data light is off Data Light Telephone Status Imist Module18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 To store the LCD messages Attendant FeaturesLCD Message Creation Dialing Codes for Take Message LCD Message Creation ExamplesDialing Codes for I will Call Back Press INTERCOM, and Dial *#05Letter Code Table for LCD Messages Name the system telephones as follows System Telephone NamingStation Name Letter Codes To program a Night-Transfer button To set the night transfer mode from the attendant’s stationNight Transfer To transfer calls to the voice mail system Call Transfer Voice Mail System100 Comdial August System Speed Dial Numbers 102 Comdial August System Clock To set the music on hold featureMusic On Hold To set the system clock from the attendant’s stationTo print an Smda report Station Message Detail Accounting Smda PrintoutTo display alarm codes System Alarm ReportingOFF Line Direct Inward Station Dialing DisdDigital Voice Announcing DVA Recall Messages DAY Answer MessagesNight Answer Messages Press Intercom and Dial *#0 Drop MessageTo store DVA messages 110 Comdial August Feature Enable Code Disable Code Appendix a Feature Access CodesFeature Access Codes GCA70-245 August Comdial 113 114 Comdial August Appendix B Display Abbreviations Abbreviation Feature Function/DefinitionDisplay Abbreviations GCA70-245 August Comdial 117 118 Comdial August Full-Duplex Speakerphone Characteristics Appendix C Speakerphone CharacteristicsSpeakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August