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Table of Contents
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Index .......................................................................................... 133
ABOUT THIS BOOK
Introduction
Basic Operation
Advanced Operation
What is an Attendant?
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1. GETTING STARTED
1.1 Setting Up Your Speakerphone
1.1.1 POSITIONING YOUR SPEAKERPHONE
To adjust the pedestal (Models 8312S, 8324S and 8324F only),
1.1.2 SETTING DISPLAY CONTRAST
To adjust the display contrast,
1.1.3 SETTING A PERSONAL RINGING TONE
To select one of the ring tones, proceed as follows:
1.1.4 SETTING VOLUME LEVELS
To set the ringer loudness level,
To set the speaker and handset loudness levels,
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1.2 Understanding the Basic Functions
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1.3 Your Speakerphones Buttons
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1.4 Your Speakerphones Display Lights
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1.5 Understanding the Rings Patterns
2. ANSWERING CALLS
2.1 Answering Outside Calls
2.2 Answering Intercom Calls
When you hear intercom ringing (two short bursts),
When you hear an intercom tone followed by a callers voice,
2.3 Monitored Stations
To monitor another telephone,
To call an idle monitored station or to answer one that is ringing,
2.4 Holding Calls
To place a call on hold (non-exclusive),
To retrieve a held call,
2.4.1 EXCLUSIVE HOLD
To place a call on exclusive hold,
2.4.2 HOLD RECALLS
If a held line is recalling, choose one of the following:
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2.5 Night Transferred Calls - Line Answer From Any Station
When you hear ringing,
2.6 Caller ID (Automatic Number Identification)
To dial the number of the last incoming call while on an active call,
2.7 Call Pickup
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2.8 Receiving Subdued Off-Hook Voice Announcements (SOHVA)
2.8.1 HANDLING AN INCOMING SOHVA
To respond to a SOHVA verbally,
To respond to a SOHVA nonverbally through Response Messaging,
2.8.2 BLOCKING A SOHVA
To respond to a SOHVA by blocking,
2.9 Voice Announce Blocking
To block all voice-announced calls,
To unblock all voice-announced calls,
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3. MAKING CALLS
3.1 Making Outside Calls
To dial an outside number manually,
To dial an outside number using your prime line,
3.2 Making Intercom Calls
To manually cause the other telephone to ring (tone calling),
To voice announce manually,
3.3 Automatic Dialing
3.4 Redialing
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3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA)
Make a SOHVA announcement using the SOHVA button as follows:
3.6 Camping On and Queuing
Making Calls GCA70-245
36 Comdial August, 03
3.6.2 BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING)
Camp-On Options
To camp on when you hear a busy signal,
J
Doe Is Busy CWAIT OVER MSG
3.7 Executive Override
To override an in-progress call at another telephone,
To override a Do Not Disturb condition at another
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4. ADVANCED CALL HANDLING
4.1 Waiting for a Line (Queuing)
To queue for a line group,
To cancel line group queuing,
PRESS INTERCOM, DIAL #8 AND HANG UP.
4.2 Call Transferring
4.2.1 SCREENED CALL TRANSFERS
To screen and transfer a call to another telephone in the system,
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4.3 Conferencing
4.3.2 UNSUPERVISED CONFERENCE CALLS
To rejoin an unsupervised conference between two outside lines,
4.4 Call Parking
Advanced Call Handling GCA70-245
46 Comdial August, 03
To place a park recall on hold at your station,
Parking Calls
R
ecall Li HOLD ANS
4.5 Call Forwarding
4.5.1 FORWARDING A CALL
To forward your calls,
To cancel call forwarding,
Call Forwarding Options
4.6 Call Forward Outside System (CFOS)
To activate the CFOS feature,
To deactivate the CFOS feature,
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5. NONVERBAL MESSAGING
5.1 Station-to-Station Message Delivery
5.2 Message Waiting Light and Messaging
To turn on the message waiting light at another telephone when that station is busy,
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5.3 LCD Message Delivery
To turn message on,
To turn off message and your intercom light,
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5.4 Assist Button Message Delivery
To send a message for assistance,
5.5 Response Message Delivery
To send an LCD message when you call and receive busy signal or no answer,
6. ROGRAMMING
6.1 DSS Numbers
To store an intercom extension number as a DSS number, proceed as follows:
CAUTION
6.2 Autodial And Speed Dial Numbers
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6.3 Feature Access Codes
To store a system feature access code,
August, 03 Comdial 61
Autodial Numbers, Features or DSS Locations (Programmable Buttons)
Personal Speed Dial Numbers (Keypad Buttons)
6.4 Feature Buttons
To create standard feature access buttons proceed as follows:
Be sure to record the function of programmed buttons on your tele- phones paper designation strip.
To clear a feature button assignment,
REPEAT the above procedure, BUT SELECT CLEAR before selecting storage location button.
6.4.1 RESPONSE MESSAGE BUTTON
To assign a button for nonverbal response:
6.4.2 TRANSFER BUTTON
To assign a transfer to voice mail button:
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6.4.5 ASSIST BUTTON
To program an assist button,
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7. OTHER FEATURES
7.1 Line Groups
To access a system line group,
7.2 Volume Control
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7.3 Default Volume Control
7.4 Background Music
To turn the music on,
To turn the music off,
7.5 Do Not Disturb Condition
To enable DND, proceed as follows:
To disable the DND condition,
To set a Do Not Disturb condition at your telephone when a call rings at your
7.6 Account Codes
To enter account code on an incoming call,
To enter account code on an outgoing call,
7.7 Paging
If your system provides an external paging unit,
If your system provides all-call or zone paging,
To make a reply to a Meet-Me page,
7.8 Tracker Paging System
To enable a Tracker Pager at your station,
To disable a Tracker Pager at your station,
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7.9 Auxiliary Jack
Program the enable/disable buttons (at any blank programmable button location) as follows:
To use a feature button,
CAUTION
7.10 Automatic Set Relocation
7.11 Service Observing
To monitor another station at any time,
7.12 Switching The Dialing Mode Between Pulse And Tone
To convert to tone dialing at any time during dialing or while on an active call,
7.13 Toll Restriction Override
To use TRO at a station,
To clear the TRO code,
7.14 Dial By Name
To use dial by name,
7.15 Programmed Button Display
7.16 Data Interface Unit
To select your telephone if the DATA light is on or is flashing,
To select the IST device if the DATA light is off,
7.17 IMIST Module
7.18 DSS/BLF Console Operation
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8. ATTENDANT FEATURES
8.1 LCD Message Creation
To store the LCD messages,
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August, 03 Comdial 95
Letter Code Table for LCD Messages
LCD Message List (* indicates default message)
8.2 System Telephone Naming
Name the system telephones as follows:
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8.3 Night Transfer
To set the night transfer mode from the attendants
To program a Night-Transfer button,
8.4 Call Transfer - Voice Mail System
To program a Transfer to Voice Mail autodial button at your telephone,
To transfer calls to the voice mail system,
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8.6 System Speed Dial Numbers
To program system speed dial numbers from the attendants station,
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8.7 System Clock
To set the system clock from the attendants station,
8.8 Music On Hold
To set the music on hold feature,
8.9 Station Message Detail Accounting (SMDA) Printout
To print an SMDA report,
8.10 System Alarm Reporting
To display alarm codes,
8.11 Direct Inward Station Dialing (DISD)
8.12 Digital Voice Announcing (DVA)
8.12.1 DAY ANSWER MESSAGES
8.12.2 NIGHT ANSWER MESSAGES
8.12.3 RECALL MESSAGES
8.12.4 DROP MESSAGE
Thanks for calling Acme, good bye.
To store DVA messages
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August, 03 Comdial 111
APPENDIX A FEATURE ACCESS CODES
Feature Access Codes GCA70-245
112 Comdial August, 03
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August, 03 Comdial 115
APPENDIX B DISPLAY ABBREVIATIONS
This chart identifies the interactive button abbreviations that appear in your display.
Display Abbreviations GCA70-245
116 Comdial August, 03
August, 03 Comdial 117
Display Abbreviations GCA70-245
118 Comdial August, 03
APPENDIX C SPEAKERPHONE CHARACTERISTICS
8.13 Full-Duplex Speakerphone Characteristics
8.14 Speakerphone User Guidelines
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APPENDIX D GLOSSARY
A
B
C
D
E
H
I
K
L
M
N
O
P
Q
R
S
T
U
V
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DSUII Attendant Station Users Guide
August, 03 Comdial 133
INDEX A
B
C
D
E
