Manuals / Vertical Communications / Communications / Answering Machine

Vertical Communications 8024S About this Book, Introduction, Basic Operation, Advanced Operation

Models: SCS 8324S 8024S SCS 8312S SCS 8324F

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GCA70245

ABOUT THIS BOOK

As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experi- enced users.

Introduction

The first chapter of the manual describes the initial setup and adjust- ments necessary to begin using your speakerphone.

1 Getting Started

Basic Operation

The basic operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2Answering Calls

3Making Calls

Advanced Operation

The chapters that describe the advanced features of the DXP, DXP Plus, and FX Series systems are as follows:

4Advanced Call Handling

5Nonverbal Messaging

6Programming

7Other Features

In addition to the chapters which describe the advanced features of individual stations, this manual also includes a chapter to describe the features of the system which are programmed by the attendant.

8 Attendant Features

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Vertical Communications 8024S, SCS 8312S, SCS 8324S manual About this Book, Introduction, Basic Operation, Advanced Operation

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Advanced Operation About this BookIntroduction Basic OperationWhat is an Attendant? August Comdial Iii Comdial August Getting Started Setting Up Your SpeakerphonePositioning Your Speakerphone To adjust the pedestal Models 8312S, 8324S and 8324F onlyTo adjust the display contrast Setting Display ContrastSelect Options To select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSelect Ring To set the ringer loudness level Setting Volume LevelsTo set the speaker and handset loudness levels To dial an outside number manually When you hear outside ringing single long burstsWhen you hear intercom ringing two short bursts Answering and Making CallsAlphanumeric Display Liquid Crystal Display-LCD Understanding the Basic FunctionsGetting Started GCA70-245 Hold Button Hold Your Speakerphone’s ButtonsTransfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display LightsNext to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Outside Calls Answering CallsAnswering Intercom Calls When you hear an intercom tone followed by a caller’s voicePress Intercom To monitor another telephone Monitored StationsExclusive Hold Holding CallsIf a held line is recalling, choose one of the following Hold RecallsTo place a call on hold at another telephone directed hold Directed HoldPress Intercom and Dial #90 Press Hold When you hear ringingNight Transferred Calls Line Answer From Any Station Caller ID Automatic Number IdentificationDirected Call Pickup Call PickupGroup Call Pickup To answer a call that is ringing within your groupAnswering Calls for Other Stations Select and Hold Mute Receiving Subdued Off-Hook Voice Announcements SohvaHandling AN Incoming Sohva To respond to a Sohva verballySelect MSG To respond to a Sohva nonverbally through Response MessagingTo respond to a Sohva by blocking Blocking a SohvaSelect VAB Voice Announce BlockingTo block all voice-announced calls To unblock all voice-announced callsAnswering Calls GCA70-245 Making Calls To dial an outside number using your prime lineMaking Outside Calls To manually cause the other telephone to ring tone calling Making Intercom CallsTo voice announce manually To speed dial a system speed dial number from the dial pad Automatic DialingRedial LAST-DIALED Number RedialingAutomatic Redial Select Save Redial Programming Storing NumbersTo permanently store a number you’ve just dialed To dial the saved numberSending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as followsTo camp on at a busy or no answer station To cancel automatic ringbackCamping On and Queuing Busy or Idle STATION, Automatic CALL- BackBusy STATION, Wait for AN Answer Call Waiting To camp on when you hear a busy signalSelect Cwait To override an in-progress call at another telephone Executive OverrideTo override a Do Not Disturb condition at another station Making Calls GCA70-245 To queue for a line group To cancel line group queuingAdvanced Call Handling Waiting for a Line QueuingScreened Call Transfers Call TransferringMore Transfer Options To transfer an unscreened call to another system telephone Unscreened Call TransfersConference ConferencingCreating a Conference Call To retrieve a line from hold Bring that party back intoManaging a Conference Call Unsupervised Conference CallsHandling Park Recalls Call ParkingTo answer a park recall To place a park recall on hold at your station Select Cfwd Call ForwardingForwarding a Call To forward your callsTo cancel call forwarding Press Intercom *07 To activate the Cfos featureTo deactivate the Cfos feature Call Forward Outside System CfosAdvanced Call Handling GCA70-245 To turn off message light Nonverbal MessagingStation-to-Station Message Delivery To turn on message lightSelect Next Select MSG Message Waiting Light and MessagingTo receive a message at an alert To turn on the message waiting light at an idle telephoneTo turn message on LCD Message DeliveryTo turn off message and your intercom light Dial Message Code LCD Message ListResponse Message Delivery Assist Button Message DeliveryTo send a message for assistance DSS Numbers RogrammingSelect DSS Autodial And Speed Dial Numbers Entering a Number To store a system feature access code Feature Access CodesExit Dsuii Attendant User’s Guide Feature Buttons Select Feat To clear a feature button assignmentTo assign a transfer to voice mail button Response Message ButtonTo assign a button for nonverbal response Transfer ButtonTo program a group listening button Subdued OFF-HOOK Voice Announce Sohva ButtonTo program a Sohva button Group Listening ButtonTo program an assist button Assist ButtonAutomatic Redial Button Rogramming GCA70-245 To access a system line group Other FeaturesLine Groups Setting Current Volume Level Volume ControlTo mute your station Muting Your SpeakerphoneTo speak to the distant party Default Volume Control Select Music Select on Background MusicTo turn the music on To turn the music offSelect DND Select on Select Exit To enable DND, proceed as followsTo disable the DND condition Do Not Disturb ConditionTo enter account code on an incoming call Account CodesTo enter account code on an outgoing call If your system provides an external paging unit PagingTo make a reply to a Meet-Me If your system provides all-call or zone pagingTo disable a Tracker Pager at your station To enable a Tracker Pager at your stationTracker Paging System Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation Switching The Dialing Mode Between Pulse And Tone Service ObservingTo monitor another station at any time Press Speaker Toll Restriction OverrideTo use TRO at a station To clear the TRO codeTo use dial by name Dial By NameSelect Query Programmed Button DisplayButton Functions Display Button Query To button query your telephoneTo select the IST device if the Data light is off Data Interface UnitOFF Data Light Telephone Status Imist Module18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 LCD Message Creation Attendant FeaturesTo store the LCD messages Press INTERCOM, and Dial *#05 LCD Message Creation ExamplesDialing Codes for Take Message Dialing Codes for I will Call BackLetter Code Table for LCD Messages Name the system telephones as follows System Telephone NamingStation Name Letter Codes Night Transfer To set the night transfer mode from the attendant’s stationTo program a Night-Transfer button To transfer calls to the voice mail system Call Transfer Voice Mail System100 Comdial August System Speed Dial Numbers 102 Comdial August To set the system clock from the attendant’s station To set the music on hold featureSystem Clock Music On HoldTo print an Smda report Station Message Detail Accounting Smda PrintoutTo display alarm codes System Alarm ReportingOFF Line Direct Inward Station Dialing DisdDigital Voice Announcing DVA Night Answer Messages DAY Answer MessagesRecall Messages To store DVA messages Drop MessagePress Intercom and Dial *#0 110 Comdial August Feature Enable Code Disable Code Appendix a Feature Access CodesFeature Access Codes GCA70-245 August Comdial 113 114 Comdial August Appendix B Display Abbreviations Abbreviation Feature Function/DefinitionDisplay Abbreviations GCA70-245 August Comdial 117 118 Comdial August Full-Duplex Speakerphone Characteristics Appendix C Speakerphone CharacteristicsSpeakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August