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Vertical Communications SCS 8324F manual Assist Button Message Delivery, Response Message Delivery

Models: SCS 8324S 8024S SCS 8312S SCS 8324F

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Nonverbal Messaging

GCA70-245

5.4 Assist Button Message Delivery

If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor, asking for assis- tance while you are on a call. Your message shows in the supervisor’s telephone display.

• To send a message for assistance,

1.PRESS ASSIST button that you have programmed.

2.PRESS DSS/BLF of the telephone user you need help from. (This is not necessary when the desired extension number was stored along with the ASSIST button programming.)

3.If the assisting telephone is idle, a ring burst sounds and a message appears in its display. If it is busy, the message appears when it becomes idle.

For instructions on programming an ASSIST button, see page 66 in the Programming chapter.

5.5 Response Message Delivery

By programming a RESPONSE MESSAGE button on your LCD speakerphone, you can respond with a message to many calling situa- tions. (See page 58 for instructions on programming a dedicated RESPONSE MESSAGE button).

•To send an LCD message when you call and receive busy signal or no answer,

—While still on the call, PRESS the appropriate RESPONSE MES- SAGE button to send a message to the other telephone.

•To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone,

1.HEAR the SOHVA tone or voice announcement in your handset or headset.

2.PRESS the appropriate RESPONSE MESSAGE button to send a pre- selected message to the calling telephone.

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August, 03

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Vertical Communications SCS 8324F, SCS 8312S, SCS 8324S, 8024S Assist Button Message Delivery, Response Message Delivery

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Basic Operation About this BookIntroduction Advanced OperationWhat is an Attendant? August Comdial Iii Comdial August Setting Up Your Speakerphone Getting StartedTo adjust the pedestal Models 8312S, 8324S and 8324F only Positioning Your SpeakerphoneSetting Display Contrast To adjust the display contrastSelect Options Setting a Personal Ringing Tone To select one of the ring tones, proceed as followsSelect Ring Setting Volume Levels To set the ringer loudness levelTo set the speaker and handset loudness levels Answering and Making Calls When you hear outside ringing single long burstsWhen you hear intercom ringing two short bursts To dial an outside number manuallyUnderstanding the Basic Functions Alphanumeric Display Liquid Crystal Display-LCDGetting Started GCA70-245 Your Speakerphone’s Buttons Hold Button HoldTransfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Your Speakerphone’s Display Lights Next to a line buttonNext to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Calls Answering Outside CallsWhen you hear an intercom tone followed by a caller’s voice Answering Intercom CallsPress Intercom Monitored Stations To monitor another telephoneHolding Calls Exclusive HoldHold Recalls If a held line is recalling, choose one of the followingDirected Hold To place a call on hold at another telephone directed holdPress Intercom and Dial #90 Caller ID Automatic Number Identification When you hear ringingNight Transferred Calls Line Answer From Any Station Press HoldTo answer a call that is ringing within your group Call PickupGroup Call Pickup Directed Call PickupAnswering Calls for Other Stations To respond to a Sohva verbally Receiving Subdued Off-Hook Voice Announcements SohvaHandling AN Incoming Sohva Select and Hold MuteTo respond to a Sohva nonverbally through Response Messaging Select MSGBlocking a Sohva To respond to a Sohva by blockingTo unblock all voice-announced calls Voice Announce BlockingTo block all voice-announced calls Select VABAnswering Calls GCA70-245 To dial an outside number using your prime line Making CallsMaking Outside Calls Making Intercom Calls To manually cause the other telephone to ring tone callingTo voice announce manually Automatic Dialing To speed dial a system speed dial number from the dial padRedialing Redial LAST-DIALED NumberAutomatic Redial To dial the saved number Redial Programming Storing NumbersTo permanently store a number you’ve just dialed Select SaveMake a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements SohvaBusy or Idle STATION, Automatic CALL- Back To cancel automatic ringbackCamping On and Queuing To camp on at a busy or no answer stationTo camp on when you hear a busy signal Busy STATION, Wait for AN Answer Call WaitingSelect Cwait Executive Override To override an in-progress call at another telephoneTo override a Do Not Disturb condition at another station Making Calls GCA70-245 Waiting for a Line Queuing To cancel line group queuingAdvanced Call Handling To queue for a line groupCall Transferring Screened Call TransfersMore Transfer Options Unscreened Call Transfers To transfer an unscreened call to another system telephoneTo retrieve a line from hold Bring that party back into ConferencingCreating a Conference Call ConferenceUnsupervised Conference Calls Managing a Conference CallCall Parking Handling Park RecallsTo answer a park recall To place a park recall on hold at your station To forward your calls Call ForwardingForwarding a Call Select CfwdTo cancel call forwarding Call Forward Outside System Cfos To activate the Cfos featureTo deactivate the Cfos feature Press Intercom *07Advanced Call Handling GCA70-245 To turn on message light Nonverbal MessagingStation-to-Station Message Delivery To turn off message lightMessage Waiting Light and Messaging Select Next Select MSGTo turn on the message waiting light at an idle telephone To receive a message at an alertLCD Message Delivery To turn message onTo turn off message and your intercom light LCD Message List Dial Message CodeAssist Button Message Delivery Response Message DeliveryTo send a message for assistance Rogramming DSS NumbersSelect DSS Autodial And Speed Dial Numbers Entering a Number Feature Access Codes To store a system feature access codeExit Dsuii Attendant User’s Guide Feature Buttons To clear a feature button assignment Select FeatTransfer Button Response Message ButtonTo assign a button for nonverbal response To assign a transfer to voice mail buttonGroup Listening Button Subdued OFF-HOOK Voice Announce Sohva ButtonTo program a Sohva button To program a group listening buttonAssist Button To program an assist buttonAutomatic Redial Button Rogramming GCA70-245 Other Features To access a system line groupLine Groups Volume Control Setting Current Volume LevelMuting Your Speakerphone To mute your stationTo speak to the distant party Default Volume Control To turn the music off Background MusicTo turn the music on Select Music Select onDo Not Disturb Condition To enable DND, proceed as followsTo disable the DND condition Select DND Select on Select ExitAccount Codes To enter account code on an incoming callTo enter account code on an outgoing call Paging If your system provides an external paging unitIf your system provides all-call or zone paging To make a reply to a Meet-MeTo enable a Tracker Pager at your station To disable a Tracker Pager at your stationTracker Paging System Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation Service Observing Switching The Dialing Mode Between Pulse And ToneTo monitor another station at any time To clear the TRO code Toll Restriction OverrideTo use TRO at a station Press SpeakerDial By Name To use dial by nameTo button query your telephone Programmed Button DisplayButton Functions Display Button Query Select QueryData Interface Unit To select the IST device if the Data light is offOFF Imist Module Data Light Telephone Status18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 Attendant Features LCD Message CreationTo store the LCD messages Dialing Codes for I will Call Back LCD Message Creation ExamplesDialing Codes for Take Message Press INTERCOM, and Dial *#05Letter Code Table for LCD Messages System Telephone Naming Name the system telephones as followsStation Name Letter Codes To set the night transfer mode from the attendant’s station Night TransferTo program a Night-Transfer button Call Transfer Voice Mail System To transfer calls to the voice mail system100 Comdial August System Speed Dial Numbers 102 Comdial August Music On Hold To set the music on hold featureSystem Clock To set the system clock from the attendant’s stationStation Message Detail Accounting Smda Printout To print an Smda reportSystem Alarm Reporting To display alarm codesDirect Inward Station Dialing Disd OFF LineDigital Voice Announcing DVA DAY Answer Messages Night Answer MessagesRecall Messages Drop Message To store DVA messagesPress Intercom and Dial *#0 110 Comdial August Appendix a Feature Access Codes Feature Enable Code Disable CodeFeature Access Codes GCA70-245 August Comdial 113 114 Comdial August Abbreviation Feature Function/Definition Appendix B Display AbbreviationsDisplay Abbreviations GCA70-245 August Comdial 117 118 Comdial August Appendix C Speakerphone Characteristics Full-Duplex Speakerphone CharacteristicsSpeakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August